客户服务助理(服务台)-近西直门地铁
凯德商用房产管理咨询(上海)有限公司
- 公司规模:500-1000人
- 公司性质:外资(非欧美)
- 公司行业:房地产
职位信息
- 发布日期:2017-05-21
- 工作地点:北京-西城区
- 招聘人数:若干人
- 工作经验:1年经验
- 学历要求:大专
- 职位月薪:3-4.5千/月
- 职位类别:客服专员/助理
职位描述
职位描述:
工作职责:
服务台接待;处理顾客、租户的咨询、投诉;协助执行活动。
1. 客户服务、受理顾客投诉
2. 协助经理与主任的工作,完成推广活动与预算收入
任职要求:
1. 大学专科以上学历
2. 1-2年客服或推广或前台工作经验
3. 电脑操作熟练
4. 良好的沟通与协调能力
客户服务:
通过商场广播,DM展架等为顾客服务
在服务台接待顾客及租户,解决顾客或租户的问题,
微笑服务
受理顾客投诉
礼貌接待顾客及租户
认真记录顾客及租户的投诉,并反馈给相关部门
跟进部门的处理
三日内给投诉者回复
协助经理与主任的工作,完成预算收入
跟进租户室内灯箱租赁事宜,并向租户提供户外广告牌和室内灯箱的价格表以及位置图。
向各店铺及厂家相关负责人发放活动邀请函并介绍活动内容,汇总、录入、整理活动回执
跟厂家争取赞助,并登记放库
活动过程中协助处理相关事宜
举报
分享
工作职责:
服务台接待;处理顾客、租户的咨询、投诉;协助执行活动。
1. 客户服务、受理顾客投诉
2. 协助经理与主任的工作,完成推广活动与预算收入
任职要求:
1. 大学专科以上学历
2. 1-2年客服或推广或前台工作经验
3. 电脑操作熟练
4. 良好的沟通与协调能力
客户服务:
通过商场广播,DM展架等为顾客服务
在服务台接待顾客及租户,解决顾客或租户的问题,
微笑服务
受理顾客投诉
礼貌接待顾客及租户
认真记录顾客及租户的投诉,并反馈给相关部门
跟进部门的处理
三日内给投诉者回复
协助经理与主任的工作,完成预算收入
跟进租户室内灯箱租赁事宜,并向租户提供户外广告牌和室内灯箱的价格表以及位置图。
向各店铺及厂家相关负责人发放活动邀请函并介绍活动内容,汇总、录入、整理活动回执
跟厂家争取赞助,并登记放库
活动过程中协助处理相关事宜
职能类别: 客服专员/助理
关键字: 服务台 客服 前台
公司介绍
凯德集团简介
凯德集团是亚洲知名的大型房地产集团,总部设在新加坡,并在新加坡上市。凯德集团凭借其雄厚资产、庞大的市场网络、先进的设计理念和卓越的开发及运营管理能力,持续开发优质房地产产品与服务。集团的全球房地产业务多元化,包括商业综合体、购物中心、服务公寓、酒店、长租公寓、办公楼、住宅、房地产投资信托及基金业务。集团业务以新加坡和中国为核心市场;而越南和印尼为新兴市场。凯德集团房地产基金管理业务的规模和水平,在亚洲也享有盛誉。
凯德集团于1994年进入中国,中国是凯德集团在海外***的市场。经过20余年的发展,凯德已在中国41座城市拥有/管理190多个项目。
目前,凯德在中国的总开发规模约2,200万平方米,管理的总资产超过2,000亿元人民币。凯德致力于创新性地构建和实践综合体战略,以契合新型城镇化的趋势,实现社会、企业、个人的可持续发展,与中国共成长。
公司官网:*********************
CapitaLand in China
CapitaLand is one of Asia’s leading real estate companies headquartered and listed in Singapore. The company leverages its significant asset base and extensive market network, design, development and operational capabilities to develop high-quality real estate products and services. Its diversified global real estate portfolio includes integrated developments, shopping malls, lodging, offices, homes, real estate investment trusts (REITs) and funds. The Group focuses on Singapore and China as core markets, while it continues to expand in markets such as Vietnam and Indonesia. The company also has one of the largest real estate fund management businesses in Asia and a stable of five REITs listed in Singapore and Malaysia.
CapitaLand entered China in 1994 and has grown to become one of the leading foreign developers. Over a development period of over 20 years, it owns/manages over 190 projects in 41 Chinese cities.
CapitaLand established a track record of developing about 22 million square metres of floor area, and currently owns or manages over RMB 200 billion worth of assets in China. To keep pace with China’s urbanisation, CapitaLand continuously innovates its real estate products and services, and implements its integrated development strategy. CapitaLand is committed to realise the sustainable development of society, enterprises and individuals, and grow together with China.
For more information, please visit ******************. Please scan the QR code to access the mobile website.
凯德集团是亚洲知名的大型房地产集团,总部设在新加坡,并在新加坡上市。凯德集团凭借其雄厚资产、庞大的市场网络、先进的设计理念和卓越的开发及运营管理能力,持续开发优质房地产产品与服务。集团的全球房地产业务多元化,包括商业综合体、购物中心、服务公寓、酒店、长租公寓、办公楼、住宅、房地产投资信托及基金业务。集团业务以新加坡和中国为核心市场;而越南和印尼为新兴市场。凯德集团房地产基金管理业务的规模和水平,在亚洲也享有盛誉。
凯德集团于1994年进入中国,中国是凯德集团在海外***的市场。经过20余年的发展,凯德已在中国41座城市拥有/管理190多个项目。
目前,凯德在中国的总开发规模约2,200万平方米,管理的总资产超过2,000亿元人民币。凯德致力于创新性地构建和实践综合体战略,以契合新型城镇化的趋势,实现社会、企业、个人的可持续发展,与中国共成长。
公司官网:*********************
CapitaLand in China
CapitaLand is one of Asia’s leading real estate companies headquartered and listed in Singapore. The company leverages its significant asset base and extensive market network, design, development and operational capabilities to develop high-quality real estate products and services. Its diversified global real estate portfolio includes integrated developments, shopping malls, lodging, offices, homes, real estate investment trusts (REITs) and funds. The Group focuses on Singapore and China as core markets, while it continues to expand in markets such as Vietnam and Indonesia. The company also has one of the largest real estate fund management businesses in Asia and a stable of five REITs listed in Singapore and Malaysia.
CapitaLand entered China in 1994 and has grown to become one of the leading foreign developers. Over a development period of over 20 years, it owns/manages over 190 projects in 41 Chinese cities.
CapitaLand established a track record of developing about 22 million square metres of floor area, and currently owns or manages over RMB 200 billion worth of assets in China. To keep pace with China’s urbanisation, CapitaLand continuously innovates its real estate products and services, and implements its integrated development strategy. CapitaLand is committed to realise the sustainable development of society, enterprises and individuals, and grow together with China.
For more information, please visit ******************. Please scan the QR code to access the mobile website.
联系方式
- 公司地址:长宁路1193号长宁来福士广场办公楼一座7楼01室
- 电话:15884451104