BMS Administrator/L1(职位编号：CHQ-0514757)
国际商业机器中国有限公司(IBM)
- 公司行业：计算机软件
职位信息
- 发布日期：2012-11-09
- 工作地点：北京
- 招聘人数：若干
- 工作经验：二年以上
- 学历要求：本科
- 语言要求：英语熟练
- 职位类别：网站营运专员 销售代表
职位描述
Job description
Business Area Description
The AP BMS Administration/L1 team are within the GMU BT/IT Run Organisation and functionally report into the Global Run Portfolio Services Team.
Business Management System (BMS) is a suite of applications deployed world-wide across the IBM Services business and consists of a uniform Business and Financial Model and a set of business support tools which complement country processes and procedures. BMS applications track and control contract and business unit performance. Applications include ILC, CLAIM, PACT, SCMgr, ICLA, SSC, CFT/S BDW, BMS IW.
The AP BMS Administration/L1 team are responsible for the provision and management of core data and L1 support for end users of the WW BMS Tool Suite. BMS will not be replaced with Blue Harmony in AP (excluding GCG) until Q3 2015.
Key Purpose of Role
As a member of a team provide Administration/ L1 support to the ASEAN business for the finance related areas of BMS. Opportunity exists to support other regions within AP.
Job Description
The following generic responsibilities are required as applicable to the processes supported:
Develop familiarity with the BMS model and related processes, applications and interfaces
Create and maintain data in applications according to documented procedures, or under the direction of an Administration Team Lead/SME
Adhere to defined service levels
Maintain compliance to required business controls including audits, Application Control Books, ASCA, records retention and disaster recovery
Monitor system interfaces and highlight issues to technical support or Administration Team Lead/SME
Perform reconciliations according to documented procedures. Correct errors, exceptions, re-cycles, maintain data integrity
Perform routine problem resolution and error handling.
Provide Level 1 support for problem analysis and resolution to team members and end users
Raise application errors as required and track to completion
Provide support for problem analysis and resolution to team members and end users
Create and maintain process documentation and work instructions
Provide training or education materials to BMS team and end users as required
Participate in projects as assigned e.g. new company deployments
Required Skills:
Technical Skills
Well developed QMF query writing skills
Exposure to Mainframe applications e.g. VM, TSO
Intermediate spreadsheet skills
Process documentation skills
Familiarity with financial practices
Non Technical Skills
Ability to work with offshore team and customers
Advanced data / process problem solving skills
Strong communication skills, both verbal and written English
Process oriented, and attention to detail
Good organisational skills, the ability to work remotely, and the ability to work to project schedules
Good teaming and interpersonal skills (management, peers and team)
Proven documentation skills including writing User Guides
Familiarity with the role of the BMS Application Tool Suite within the Services Business would be an advantage
Required
Bachelor's Degree
At least 2 years experience in support
English: Fluent
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Business Area Description
The AP BMS Administration/L1 team are within the GMU BT/IT Run Organisation and functionally report into the Global Run Portfolio Services Team.
Business Management System (BMS) is a suite of applications deployed world-wide across the IBM Services business and consists of a uniform Business and Financial Model and a set of business support tools which complement country processes and procedures. BMS applications track and control contract and business unit performance. Applications include ILC, CLAIM, PACT, SCMgr, ICLA, SSC, CFT/S BDW, BMS IW.
The AP BMS Administration/L1 team are responsible for the provision and management of core data and L1 support for end users of the WW BMS Tool Suite. BMS will not be replaced with Blue Harmony in AP (excluding GCG) until Q3 2015.
Key Purpose of Role
As a member of a team provide Administration/ L1 support to the ASEAN business for the finance related areas of BMS. Opportunity exists to support other regions within AP.
Job Description
The following generic responsibilities are required as applicable to the processes supported:
Develop familiarity with the BMS model and related processes, applications and interfaces
Create and maintain data in applications according to documented procedures, or under the direction of an Administration Team Lead/SME
Adhere to defined service levels
Maintain compliance to required business controls including audits, Application Control Books, ASCA, records retention and disaster recovery
Monitor system interfaces and highlight issues to technical support or Administration Team Lead/SME
Perform reconciliations according to documented procedures. Correct errors, exceptions, re-cycles, maintain data integrity
Perform routine problem resolution and error handling.
Provide Level 1 support for problem analysis and resolution to team members and end users
Raise application errors as required and track to completion
Provide support for problem analysis and resolution to team members and end users
Create and maintain process documentation and work instructions
Provide training or education materials to BMS team and end users as required
Participate in projects as assigned e.g. new company deployments
Required Skills:
Technical Skills
Well developed QMF query writing skills
Exposure to Mainframe applications e.g. VM, TSO
Intermediate spreadsheet skills
Process documentation skills
Familiarity with financial practices
Non Technical Skills
Ability to work with offshore team and customers
Advanced data / process problem solving skills
Strong communication skills, both verbal and written English
Process oriented, and attention to detail
Good organisational skills, the ability to work remotely, and the ability to work to project schedules
Good teaming and interpersonal skills (management, peers and team)
Proven documentation skills including writing User Guides
Familiarity with the role of the BMS Application Tool Suite within the Services Business would be an advantage
Required
Bachelor's Degree
At least 2 years experience in support
English: Fluent
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
公司介绍
For nearly 100 years, IBM has created products to handle information. Today, as the world's largest information technology company, it invents, develops and manufactures the most advanced information technologies computer systems, software, storage systems and microelectronics. But that's just for starters. After decades as the undisputed leader in the computer hardware business, IBM has transformed itself into an information technology services business. It is passionately committed to adding value for our clients from helping to keep grocery shelves stocked to simultaneously providing medical imagery to physicians an ocean apart. Its solutions, services and consulting offerings are revolutionizing the way people, organizations and enterprises operate including itself.
在过去的近一百年里，世界经济不断发展，现代科学日新月异，IBM 始终以超前的技术，出色的管理和独树一帜的产品领导着信息产业的发展，保证了世界范围内几乎所有行业用户对信息处理的全方位需求。众所周知，早在1969年，阿波罗宇宙飞船载着三名宇航员，肩负着人类的使命，首次登上了月球；1981年哥伦比亚号航天飞机又成功地飞上了天空。这两次历史性的太空飞行都凝聚着IBM无与伦比的智慧。IBM的事业就象宇宙飞船一样永远向着更高的目标不断奋进，造福人类。
在过去的近一百年里，世界经济不断发展，现代科学日新月异，IBM 始终以超前的技术，出色的管理和独树一帜的产品领导着信息产业的发展，保证了世界范围内几乎所有行业用户对信息处理的全方位需求。众所周知，早在1969年，阿波罗宇宙飞船载着三名宇航员，肩负着人类的使命，首次登上了月球；1981年哥伦比亚号航天飞机又成功地飞上了天空。这两次历史性的太空飞行都凝聚着IBM无与伦比的智慧。IBM的事业就象宇宙飞船一样永远向着更高的目标不断奋进，造福人类。