Service Order Management
苹果电脑贸易（上海）有限公司
- 公司性质：外资(欧美)
- 公司行业：计算机软件
职位信息
- 发布日期：2017-04-21
- 工作地点：上海
- 招聘人数：1人
- 学历要求：本科
- 职位月薪：1-1.5万/月
- 职位类别：其他
职位描述
职位描述：
Job Summary
Channel Solutions Account Manager has the primary responsibility of managing Apple’s Authorized Service Channels via Apple Authorized Service Providers (AASPs), iPhone Carrier networks, etc. to ensure flawless execution of post sales service for Apple customers. Success is defined as meeting deadlines, ensuring accounts to achieve our goals, leading short-term projects and ensuring a quick response to peers/stakeholders. The Channel Solutions Account Manager works in close alignment with the Channel Service Regional and Carrier Management teams to deliver against overall strategies.
Key Qualification
? Possesses strong influencing skills to accomplish operational objectives.
? Analytical skills in spreadsheet creation and reporting
? Ability to understand customer service functions, procedures, techniques, systems, and quality of service measurements.
? Develops collaborative relationships with people across a variety of areas in and outside the organisation.
? Actively seeks input and feedback, listens, takes action and keeps others informed in a timely manner.
? Communicates concisely and clearly both orally and in written form.
? Intermediate/advanced expertise with industry standard tools (e.g. Mac software, Excel, SAP, etc.)
? Cantonese will be an advantage.
Description
? Identify potential issues/ Channels and/or trends in repair quality by ongoing analysis and tracking of repairs and escalations, and/or analysis of reports for feedback to field service.
? Proactively monitor ASP and Carrier performance by ongoing analysis and tracking of key technical and non-technical service quality metrics (Repair Ageing, NTF, CND, iOSd, SUR, CCLR) for iPhone, Mac, iPad and iPod, and conducting regular outreach, providing ongoing follow-up reporting, and conducting site visits where required.
? Works cross functionally with other teams to ensure business needs are addressed and customer satisfaction maximised.
? Provide reporting and analyst support where required.
? Managing and analysing data to drive business results, solving problems and following up with action plans
? Identifying potential problems by monitoring tasks or escalations, and through reporting and data analysis.
? Ensuring high customer satisfaction while lowering operational costs by managing to key metrics.
? Flexible working hours. Approx. 20-30% Travel requirement.
? Provide clear, accurate and relevant data to management and internal stakeholders.
? In depth understanding of organisational goals and active participation in achievement of those goals.
Education
Bachelor
举报
分享
Job Summary
Channel Solutions Account Manager has the primary responsibility of managing Apple’s Authorized Service Channels via Apple Authorized Service Providers (AASPs), iPhone Carrier networks, etc. to ensure flawless execution of post sales service for Apple customers. Success is defined as meeting deadlines, ensuring accounts to achieve our goals, leading short-term projects and ensuring a quick response to peers/stakeholders. The Channel Solutions Account Manager works in close alignment with the Channel Service Regional and Carrier Management teams to deliver against overall strategies.
Key Qualification
? Possesses strong influencing skills to accomplish operational objectives.
? Analytical skills in spreadsheet creation and reporting
? Ability to understand customer service functions, procedures, techniques, systems, and quality of service measurements.
? Develops collaborative relationships with people across a variety of areas in and outside the organisation.
? Actively seeks input and feedback, listens, takes action and keeps others informed in a timely manner.
? Communicates concisely and clearly both orally and in written form.
? Intermediate/advanced expertise with industry standard tools (e.g. Mac software, Excel, SAP, etc.)
? Cantonese will be an advantage.
Description
? Identify potential issues/ Channels and/or trends in repair quality by ongoing analysis and tracking of repairs and escalations, and/or analysis of reports for feedback to field service.
? Proactively monitor ASP and Carrier performance by ongoing analysis and tracking of key technical and non-technical service quality metrics (Repair Ageing, NTF, CND, iOSd, SUR, CCLR) for iPhone, Mac, iPad and iPod, and conducting regular outreach, providing ongoing follow-up reporting, and conducting site visits where required.
? Works cross functionally with other teams to ensure business needs are addressed and customer satisfaction maximised.
? Provide reporting and analyst support where required.
? Managing and analysing data to drive business results, solving problems and following up with action plans
? Identifying potential problems by monitoring tasks or escalations, and through reporting and data analysis.
? Ensuring high customer satisfaction while lowering operational costs by managing to key metrics.
? Flexible working hours. Approx. 20-30% Travel requirement.
? Provide clear, accurate and relevant data to management and internal stakeholders.
? In depth understanding of organisational goals and active participation in achievement of those goals.
Education
Bachelor
职能类别： 其他
公司介绍
Passion works here.
The people here at Apple don’t just build products — they build the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that encourages the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it.
Imaging what you could do here. At Apple, creative ideas have a way of becoming wonderful products, services, and customer experiences very quickly. Bring passion and dedication to your job and there＇s no telling what you could accomplish.
The people here at Apple don’t just build products — they build the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that encourages the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it.
Imaging what you could do here. At Apple, creative ideas have a way of becoming wonderful products, services, and customer experiences very quickly. Bring passion and dedication to your job and there＇s no telling what you could accomplish.