东莞招聘

职位描述：
Summary
The China Technical Service Manager oversees support of the installed base of precision metrology and assembly tools, from site acceptance through end of life. The position collaborates closely with our international service organization to continually improve tool performance and drive customer advocacy of our products.

Responsibilities
1、 Leads resolution of technical and customer satisfaction issues to optimize the customer experience, including both warranty and service contract related activities.
2、 Develops Service database across all product lines to track the status of field issues. This will include creation of a field issue report for engineers to use to capture issues to be entered into the database. Works with engineering to identify failure trends across product lines.
3、 Prepares service reports, usage forecasts and failure analyses of returned components, collaborating with engineering, operations and logistics as necessary.
4、 Develops advanced troubleshooting and training documentation. Validates existing troubleshooting methods, introducing improvements as appropriate.
5、 Cultivates and develops positive working relationships with Engineering, Operations and an International service team, recommending changes to products or services to address customer needs.
6、 Works with management to develop and implement strategic plans, initiatives, and direction.
7、 Work closely with Logistics, Production, Engineering and Project Management to insure customer needs are met.
8、 Own, monitor, and report metrics demonstrating ongoing improvement to the function.
9、 Close communication and routing reporting with US Project Team and Service Team.
10、 Manpower arrangement, scheduling and time tracking.

Requirements:
1、 Bachelor's degree with 8-10 years of experience supporting products of medium/high technical complexity.
2、 Demonstrated experience with electro-mechanical assemblies. Familiar with a variety of technical service concepts, practices, and procedures.
3、 Strong problem solving and troubleshooting skills. Experience leading root cause analysis initiatives and continuous improvement is vital to the success of this role. Training/certification in structured problem solving tools (e.g. 5 Why, Pareto analysis, Ishikawa diagrams, 8D, Kepner Tregoe) desired.
4、 Performs a variety of complicated tasks. May lead and direct the work of others. A wide degree of creativity and latitude is expected.
5、 Outstanding intercultural communication skills.
6、 Intermediate to advanced proficiency with MS Excel.
7、 Experience with ERP systems strongly preferred.
8、 English language proficiency a plus.
9、 Willing to travel frequently.

Company Benefits:
1. Elite programs: long-term delivery of technical backbone to US headquarters training, and is committed to training into high-level technical management personnel;
2. Festival benefits: provide a number of traditional festivals, birthday gifts and annual home delivery gifts;
3. English training: providing training fees;
4. Recreational activities: from time to time to organize a variety of recreational activities and annual tourism;
5. Annual physical examination: to provide physical examination and annual health examination;
6. Staff quarters: for the engineering and technical staff to provide exquisite and comfortable staff quarters. 举报 分享

DWFRITZ AUTOMATION INC.建立于1973年，早期业务主要涉及西北太平洋地区的木材工业。DWFRITZ开始跻身电子行业是在1990年代初，并与惠普公司建立了长期合作关系。随后，公司迅速成长，为很多高精技术的工业企业建立起了成套的工业自动化系统，逐步演变成一个高精密工业自动化设计公司。
目前，DWFRITZ集精密自动化控制技术，智能机器视觉，和先进的机器人技术于一身，是走在世界前端的工业自动化领头羊。凭借着尖端的工业自动化高科技技术和尽善尽美的技术服务，与很多世界500强公司，在电子、半导体、基础设施、医疗设备制造、消费类产品，及其他工业产品等领域，建立了长期的合作伙伴关系。公司设计和制造的高精端自动化设备在北美，欧洲和亚洲各地，逐步占领主导地位。DWFRITZ是世界公认的，为先进制造业提供卓越的服务，帮助客户提高生产力、降低工业成本、追捧精端工艺和质量的整体工业自动化设计公司。
近年来，随着大陆制造业在全球的迅速发展和崛起，诸多世界一线品牌电子企业在中国大规模的发展，DWFRITZ与这些世界***高科技公司长期合作，是他们在世界各地不可多得的商业合作伙伴。至今DWFRITZ的高精密设备和相关技术支持已经覆盖北美、东南亚、巴西、中国等地。更可喜的是，DWFRITZ还将在世界各地不断发展。因此DWFRITZ需要更多的技术精英加盟，使之符合在中国深圳、上海、无锡和郑州等地迅速发展。
作为一个新兴的,与诸多世界一线品牌合作的专业技术服务公司，我们给您提供的是一个平等竞争、多元化的专业学习平台。我们的文化鼓励员工在互相关爱、团队合作、温馨舒适、轻松愉快的生活工作环境中有意识的自我提升、自我发展。我们的“精英储备计划”是长期有序地输送技术骨干到美国总公司及相关的技术区域进行培训，直至使其发展成为公司的高级技术人才。