Support Services Specialist-Inspection客户服务代表
UL中国
- 公司规模:1000-5000人
- 公司性质:合资
- 公司行业:检测,认证
职位信息
- 发布日期:2017-04-19
- 工作地点:上海-徐汇区
- 招聘人数:1人
- 职位月薪:6-8千/月
- 职位类别:客服专员/助理
职位描述
职位描述:
Title: Support Services Specialist-Inspection客户服务代表-杂货验货
Job Responsibilities:
岗位职责:
1. Responsible for project management with assigned clients and handle related activities.
2. Be a middleman between clients and inspectors, make sure the inspectors well understand the inspection criteria and make sure inspector will strictly follow the client requirement accordingly.
3. Coordinate with factories for inspection schedule. Confirming the inspection schedule with both clients and supplier or factory. Pass the booking form and relevant data for TC team for scheduling system input.
4. Quote to clients and input the cost in invoicing system.
5. Check with client for inspection specification and send to inspector in advance and coordinate with inspectors to solve any inspection relative issue.
6. For technical issue, consult technical expert for advice and then forward the messages to the related inspectors and make sure the inspectors well understand the message.
7. Translate the inspection criteria and requirement documents for inspection purpose, if necessary.
8. Review inspection reports and release to relevant parties. Answer any inquires following if any from clients.
9. Prepare weekly/monthly summary as requested by client.
10. Prepare the monthly bill to client for payment collection.
11. File and update all necessary inspection document per requested in daily basic.
12. Handle client’s complaints independently or pass to relevant team to solve the complaint per the procedure.
Job Requirements:
职位要求:
1. College or above with International trade or English discipline.
2. Excellent English reading and writing skill with CET-6 or above. Fluent in oral English will be preferred.
3. At least 2 years or above working experience in trading or merchandising field.
4. Independent business correspondence.
5. Good interpersonal skill and communication skill.
6. High Sense of responsibility.
7. Good computer skill, like MS office.
8. With manufacturer experience will be preferred.
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Title: Support Services Specialist-Inspection客户服务代表-杂货验货
Job Responsibilities:
岗位职责:
1. Responsible for project management with assigned clients and handle related activities.
2. Be a middleman between clients and inspectors, make sure the inspectors well understand the inspection criteria and make sure inspector will strictly follow the client requirement accordingly.
3. Coordinate with factories for inspection schedule. Confirming the inspection schedule with both clients and supplier or factory. Pass the booking form and relevant data for TC team for scheduling system input.
4. Quote to clients and input the cost in invoicing system.
5. Check with client for inspection specification and send to inspector in advance and coordinate with inspectors to solve any inspection relative issue.
6. For technical issue, consult technical expert for advice and then forward the messages to the related inspectors and make sure the inspectors well understand the message.
7. Translate the inspection criteria and requirement documents for inspection purpose, if necessary.
8. Review inspection reports and release to relevant parties. Answer any inquires following if any from clients.
9. Prepare weekly/monthly summary as requested by client.
10. Prepare the monthly bill to client for payment collection.
11. File and update all necessary inspection document per requested in daily basic.
12. Handle client’s complaints independently or pass to relevant team to solve the complaint per the procedure.
Job Requirements:
职位要求:
1. College or above with International trade or English discipline.
2. Excellent English reading and writing skill with CET-6 or above. Fluent in oral English will be preferred.
3. At least 2 years or above working experience in trading or merchandising field.
4. Independent business correspondence.
5. Good interpersonal skill and communication skill.
6. High Sense of responsibility.
7. Good computer skill, like MS office.
8. With manufacturer experience will be preferred.
职能类别: 客服专员/助理
公司介绍
作为全球应用安全科学专家,UL Solutions服务全球100多个国家和地区的客户,将产品安全、信息安全和可持续性挑战转化为客户的机遇。UL Solutions 提供测试、检验、认证(TIC),以及软件产品和咨询服务,以支持客户的产品创新和业务增长。 UL认证标志代表着高质量的性能和独立第三方认证,是我们赋予客户产品的广为认可的信任标识。我们助力客户创新,推出新产品和服务,驾驭全球市场和复杂的供应链,并以可持续和负责任的方式走向未来。
UL Solutions进入中国四十多年来,持续为中国制造商提供方便、快速、卓越的本土化检测认证服务,助力中国产品进入北美乃至全球市场。目前我们在中国设有12个分支机构以及苏州绿色高科技测试运营中心、广州产品安全实验室、广州检测科技实验室、东莞物联网检测实验室、上海检测服务实验室、深圳检测服务实验室、常州动力电池检测实验室和中山燃气具实验室共8个大型实验室,以及众多获得UL 认可的第三方合作实验室和客户实验室,服务于超过22,000家客户,为中国企业的全球化高质量发展提供与时俱进的创新安全解决方案。
随着中国经济迈入高质量发展的新时代,UL Solutions也在不断加大在中国本土实验室的投资和中国工程师团队的建设,将全球经验与本土需求深度融合,让我们的科学成为您的优势,通过守护安全、保护创新、推动可持续发展助力中国企业增强核心竞争力,实现高质量发展,提升中国品牌的信心和力量。
加入UL,您将获得:
1.五天八小时工作制,享受国家规定的加班补贴;
2.具有竞争力的薪酬体系:按国家规定缴纳五险一金,年底双薪,年度绩效奖金,年度调薪等;
3.丰富的员工福利:部分城市提供员工班车(广州、苏州等),额外的商业保险,员工旅游或公司团建,节假日福利,年度体检等;
4.超长假期:法定年假+公司提供的补充带薪年假及12天全薪病假;
5.团队氛围:扁平化的组织,人性化的管理,员工之间互助合作;
6.成长平台:业内技术大咖,一对一导师,丰富的线上线下培训课程(UL大学),国际化的工作环境,多元与包容的文化氛围。
微信搜索和关注“UL Solutions招聘”公众号,了解UL最新招聘信息及公司动态。
Today’s Talent Driving Tomorrow’s Success.
UL Solutions进入中国四十多年来,持续为中国制造商提供方便、快速、卓越的本土化检测认证服务,助力中国产品进入北美乃至全球市场。目前我们在中国设有12个分支机构以及苏州绿色高科技测试运营中心、广州产品安全实验室、广州检测科技实验室、东莞物联网检测实验室、上海检测服务实验室、深圳检测服务实验室、常州动力电池检测实验室和中山燃气具实验室共8个大型实验室,以及众多获得UL 认可的第三方合作实验室和客户实验室,服务于超过22,000家客户,为中国企业的全球化高质量发展提供与时俱进的创新安全解决方案。
随着中国经济迈入高质量发展的新时代,UL Solutions也在不断加大在中国本土实验室的投资和中国工程师团队的建设,将全球经验与本土需求深度融合,让我们的科学成为您的优势,通过守护安全、保护创新、推动可持续发展助力中国企业增强核心竞争力,实现高质量发展,提升中国品牌的信心和力量。
加入UL,您将获得:
1.五天八小时工作制,享受国家规定的加班补贴;
2.具有竞争力的薪酬体系:按国家规定缴纳五险一金,年底双薪,年度绩效奖金,年度调薪等;
3.丰富的员工福利:部分城市提供员工班车(广州、苏州等),额外的商业保险,员工旅游或公司团建,节假日福利,年度体检等;
4.超长假期:法定年假+公司提供的补充带薪年假及12天全薪病假;
5.团队氛围:扁平化的组织,人性化的管理,员工之间互助合作;
6.成长平台:业内技术大咖,一对一导师,丰富的线上线下培训课程(UL大学),国际化的工作环境,多元与包容的文化氛围。
微信搜索和关注“UL Solutions招聘”公众号,了解UL最新招聘信息及公司动态。
Today’s Talent Driving Tomorrow’s Success.
联系方式
- Email:SZHR@ul.com
- 公司地址:朗山二路8号清溢光电三楼
- 电话:17748570067