东莞 [切换城市] 东莞招聘东莞人力资源招聘东莞人事专员招聘

Contact Center Specialist (Contractor)

玛氏中国

  • 公司规模:10000人以上
  • 公司性质:外资(欧美)
  • 公司行业:快速消费品(食品、饮料、化妆品)

职位信息

  • 发布日期:2017-04-20
  • 工作地点:广州-天河区
  • 招聘人数:2人
  • 工作经验:2年经验
  • 学历要求:本科
  • 语言要求:英语 熟练
  • 职位月薪:6-8千/月
  • 职位类别:咨询员  人事专员

职位描述

职位描述:
Key Responsibilities/职位描述
1. As the first contact window for MARS associates to reach out their enquiries to P&O;
2. Be responsible for solving P&O inquiries or issues (e.g. policies, programs and tools) through call/email/webchat.
3. Provide extraordinary service experience to MARS associates, focuses on resolving their requests the first time with an efficient, accurate, professional and courteous manner;
4. Demonstrate ownership to follow-up issues while projecting and deliver resolution timely.
5. Develop and maintain working knowledge of guidelines, program procedures and systems;
6. Identifies and explores opportunities to contribute to the Process Optimization to improve MyP&O services;

Qualifications/任职条件
1. Education & Professional Qualification:1) Minimum qualification: Diploma or equivalent work experience; 2) Preferred qualification: University degree or equivalent, preferably in HR, Business
2. Knowledge/Experience:
1) 1 or more years of general P&O experience;
2) 1 or more years of call center experience strongly preferred;
3) Familiarity with P&O processes and practices;
4) Ability to navigate computerized data entry system or other relevant applications;
5) Ability to consistently deliver high quality customer service in a professional manner.
6) Demonstrated problem solving and conflict management skills with the ability to maintain a positive and professional composure;
7) Good and fast learner on job knowledge and technical skills to cope with the job requirement within a short timeframe;
8) Ability to prioritize multiple tasks in a fast-paced environment with strong organization and time management skills;
9) Strong oral communication skills;
10) Strong listening skills;

职能类别: 咨询员 人事专员

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公司介绍

玛氏公司是全球最大的食品生产商之一,拥有众多世界知名的品牌。在这些品牌中,价值超过十亿美元的品牌就包括德芙、玛氏、M&M’S、士力架、UNCLE BEN’S、傲白、宝路、皇家、伟嘉和特趣。

联系方式

  • Email:wllslz118@163.com
  • 公司地址:广州市天河区珠江新城华夏路10号富力中心6层 (邮编:510623)