Customer Service Manager/Director - China(职位编号：CN1209-5)
上海康萨特人才服务有限公司
- 公司规模：50-150人
- 公司性质：外资(欧美)
- 公司行业：专业服务(咨询、人力资源、财会) 中介服务
职位信息
- 发布日期：2012-09-07
- 工作地点：上海
- 招聘人数：1
- 工作经验：八年以上
- 学历要求：本科
- 语言要求：英语熟练
- 职位类别：客服总监(非技术) 客服经理(非技术)
职位描述
POSITION REFERENCE NUMBER
1209-5
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POSITION CATEGORY
Customer Service
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SUB-CATEGORY
Construction / Building Materials
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LOCATION
Shanghai
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POSITION TITLE
Customer Service Manager/Director - China
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POSITION SUMMARY
Our client is a famous supplier specializing in building materials.
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POSITION DESCRIPTION
Maintains customer satisfaction by providing problem-solving resources; Managing staff
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POSITION RESPONSIBILITIES
Improves customer service quality results by studying, evaluating, and re-designing processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes.
Maximizes customer operational performance by providing help desk resources and technical advice; resolving problems; disseminating advisories, warnings, and new techniques;
Responsibility for execution of all customer service aspects following sales to client.
Interact with customers to answer questions and follow up to proactively address all issues
Lead Customer Service Team to provide exceptional problem solving services to clients based with fast response time
Communicate and collaborate with multiple offices to ensure accuracy of information and best service to clients
Resourcefully investigate all applicable information to ensure complete response to clients
Provided internal and external training including sales team and customers
Compose training programs to equip staffs with comprehensive knowledge of our client's systems and above average industry knowledge.
Measure the success of the training by monitoring real results
Ensure that our client's customers are trained to get the best from their systems
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POSITION REQUIREMENTS
8+ years Customer Service Management experience in a B2B environment
Team-builder with solid managerial skills
Demonstrated success in process improvement in customer-service environment
Outstanding communication skills; ability to communicate effectively throughout the organization at various levels, solid business negotiation skills
Excellent leadership abilities
Creative, pro-active, out of the box thinker
Excellent English
1209-5
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POSITION CATEGORY
Customer Service
--------------------------------------------------------------------------------
SUB-CATEGORY
Construction / Building Materials
--------------------------------------------------------------------------------
LOCATION
Shanghai
--------------------------------------------------------------------------------
POSITION TITLE
Customer Service Manager/Director - China
--------------------------------------------------------------------------------
POSITION SUMMARY
Our client is a famous supplier specializing in building materials.
--------------------------------------------------------------------------------
POSITION DESCRIPTION
Maintains customer satisfaction by providing problem-solving resources; Managing staff
--------------------------------------------------------------------------------
POSITION RESPONSIBILITIES
Improves customer service quality results by studying, evaluating, and re-designing processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes.
Maximizes customer operational performance by providing help desk resources and technical advice; resolving problems; disseminating advisories, warnings, and new techniques;
Responsibility for execution of all customer service aspects following sales to client.
Interact with customers to answer questions and follow up to proactively address all issues
Lead Customer Service Team to provide exceptional problem solving services to clients based with fast response time
Communicate and collaborate with multiple offices to ensure accuracy of information and best service to clients
Resourcefully investigate all applicable information to ensure complete response to clients
Provided internal and external training including sales team and customers
Compose training programs to equip staffs with comprehensive knowledge of our client's systems and above average industry knowledge.
Measure the success of the training by monitoring real results
Ensure that our client's customers are trained to get the best from their systems
--------------------------------------------------------------------------------
POSITION REQUIREMENTS
8+ years Customer Service Management experience in a B2B environment
Team-builder with solid managerial skills
Demonstrated success in process improvement in customer-service environment
Outstanding communication skills; ability to communicate effectively throughout the organization at various levels, solid business negotiation skills
Excellent leadership abilities
Creative, pro-active, out of the box thinker
Excellent English
公司介绍
WANTED - RECRUITMENT RESEARCHERS/TALENT FINDERS
Who we are:
Consult Group is a leading, Asia focused, recruitment consultancy with offices in UK, Shanghai, Beijing, Hong Kong, Singapore, Jakarta and Sydney.
What we do:
We specialize in delivering Executive Search and Recruitment services to multinational clients, placing senior national staff in leadership positions across the Asia Pacific region.
What we need:
Due to expansion, we are currently seeking highly driven individuals to act as Recruitment Researchers/Talent Finders to help our clients recruit top caliber executives for their organizations. Working as a Recruitment Researcher/Talent Finder, located in either Shanghai or Beijing, (we have vacancies in both locations) the role encompasses working as part of a dedicated team comprising both Consultants and Researchers who are responsible for finding, evaluating and short listing candidates to fill exciting employment opportunities with our established client base.
What we want:
We are looking for ambitious individuals who are capable of delivering a high quality service to multinational clients. Applicants should be educated to degree level. Experience within recruitment, telesales or market research would be advantageous. A proven track record of ambition and achievement, self-confidence and good business acumen are essential.
If you have a strong and confident personality, are a fast learner and good people skills and have the desire and the ability to develop and grow, we would very much like to hear from you.
What we give:
Competitive salaries will be offered and success related commissions are offered, as is the opportunity to work in a dynamic and exciting business environment. Excellent career paths are available.
What we want you do to:
If you think you have what it takes to succeed in this role then please apply by email, attaching your resume in MS Word format to:
For Beijing based positions: consultbj@consultcareer.com.cn
For Shanghai based positions: resume@consultcareer.com.cn
What you should also know:
Consult Group is an equal opportunities employer. Only qualified candidates shall be contacted. Additional information about Consult Group can be found at http://www.consultgroup.net
Who we are:
Consult Group is a leading, Asia focused, recruitment consultancy with offices in UK, Shanghai, Beijing, Hong Kong, Singapore, Jakarta and Sydney.
What we do:
We specialize in delivering Executive Search and Recruitment services to multinational clients, placing senior national staff in leadership positions across the Asia Pacific region.
What we need:
Due to expansion, we are currently seeking highly driven individuals to act as Recruitment Researchers/Talent Finders to help our clients recruit top caliber executives for their organizations. Working as a Recruitment Researcher/Talent Finder, located in either Shanghai or Beijing, (we have vacancies in both locations) the role encompasses working as part of a dedicated team comprising both Consultants and Researchers who are responsible for finding, evaluating and short listing candidates to fill exciting employment opportunities with our established client base.
What we want:
We are looking for ambitious individuals who are capable of delivering a high quality service to multinational clients. Applicants should be educated to degree level. Experience within recruitment, telesales or market research would be advantageous. A proven track record of ambition and achievement, self-confidence and good business acumen are essential.
If you have a strong and confident personality, are a fast learner and good people skills and have the desire and the ability to develop and grow, we would very much like to hear from you.
What we give:
Competitive salaries will be offered and success related commissions are offered, as is the opportunity to work in a dynamic and exciting business environment. Excellent career paths are available.
What we want you do to:
If you think you have what it takes to succeed in this role then please apply by email, attaching your resume in MS Word format to:
For Beijing based positions: consultbj@consultcareer.com.cn
For Shanghai based positions: resume@consultcareer.com.cn
What you should also know:
Consult Group is an equal opportunities employer. Only qualified candidates shall be contacted. Additional information about Consult Group can be found at http://www.consultgroup.net
联系方式
- 公司网站：http://www.consultgroup.net
- Email：consultbj@consultcareer.com.cn