东莞招聘

职位描述：

Responsibilities

Responsible for CS call center operation and management.

Formulate and optimize customer support operational flows and processes.

Improve call center efficiency and ensure the achievement of work objectives.

Responsible for agents daily work inspection and supervision. Able to identify operational issues then provide correct guidance and intervention.

Create call center operational reports on a regular basis.

Requirements

Bachelor degree or above, 3+ years of experience in contact center management.

Strong data analytical skills, excellent with both qualitative and quantitative analysis. Able to identify operational issues from data as well as providing solutions.

Able to use fluent English and Mandarin as working language.

Strong communication skills with a willingness to take on responsibilities.

Able to adapt and comfortable working under pressure.

Willing to travel for short or long term business trips.

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深圳市万普拉斯科技有限公司（以下简称 “OnePlus”）由创始人刘作虎带领一群热爱科技和产品的年轻人于2013 年创立，以“不将就”为信仰，致力于与世界分享品质科技，为用户提供高质量、高性能的软硬件服务，打造***的安卓旗舰机。公司总部位于深圳，在深圳、南京和印度海得拉巴设有研发中心，市场版图覆盖亚洲、北美、欧洲的三十多个国家和地区。