东莞招聘

职位描述：
1. Create and provide memorable and exceptional experience for all clients, internal and external, in client's office.
● Ensure messaging is consistent and in line with directions given by the manager.
● Respond to client inquiries and concerns promptly and with courtesy and enthusiasm.
● Build relationships by engaging clients in authentic, personable conversations.
● Create WOW experiences by anticipating client needs and seizing the moment; acting on them before being requested.
● Provide a positive environment where things get done.
● Take ownership of customer issues and proactively seek to resolve them quickly.
● Provide end to end service; take responsibility and accountability.
2. Provide exceptional communication to clients.
● Communicate effectively and correctly.
● Respond, follow up and close – both via email and in person.
3. Maintain current/up to date knowledge of the building and office procedures and
client/guest-related information including, but not limited to:
● Information about the history of the office location, and the office design concept
● Information on the facilities of the building, in the office, and of the general area
● General event information
● Emergency response procedure and incident reporting
4. Patrol and check the immediate space of responsibility for cleanliness issues, safety (and security) hazards and document any irregularities.
● Be the eyes and ears of the EHS and soft services/hard services/ operations team. Maintain the general presentation of the office by appropriately notifying departments/owners responsible for the maintenance, or to self-perform the remedy immediately, regardless whether it is a temporary or permanent solution,
and where it is possible to do so without compromising on safety and standards.
● Report infractions immediately and according to procedure
● Ensure that the aesthetics are preserved and repairs requirements are reported to immediately and actions taken promptly
5. Provide back-up support and cover to absent team members.
6. Carry out tasks relating to customer service, hospitality and experience, administration, the broad spectrum of facilities & building management and operations (hard and soft services etc), space planning, event
management and any others that may fall within the scope mentioned
9. Community events support
● Contribute to ideas development and solutioning
● Support the team members with the coordination of community events
● Maintain excellent relationship with the vendor so that they are motivated to provide good customer service and go above and beyond
● Immediately inform the line manager of any vendor or customer related issues, or when there is a sense of potential issues
10. Meeting room services management
Support the team members with the requirements of meeting room services management including pre-badging support, internal coordination to facilitate end to end services delivery
11. Assist with mobile concierge related duties as required, taking duty rotation as assigned
12. Filing and data management


CANDIDATE SPECIFICATION: KEY SELECTION CRITERIA
Critical Competencies for Sucess
– Great attitude
● Proactive and positive
● Can-do attitude
● Solution oriented
– Client Focus & Relationship Management
● Demonstrates proactive and professional approach to customer service and stakeholder engagement
● Able to interact with a wide range of client staff, including senior levels and support staff
● Able to manage conflict and balance between client and JLL requirements
● Has a customer service oriented attitude
– Collaboration and Team Worker
● Able to work collaboratively and be part of a team working towards meeting deliverables
– Project Management & Organizational Skills
● Excellent planning & organizational skills, ability to prioritize work and meet tight deadlines
● Proven ability to manage multiple operational matters on a daily basis
– Problem Solving & Strategic Thinking
● Capacity to deal with ambiguity and solve problems effectively
● Analytical
● Able to employ holistic approaches and looks at long term solutions
Other Personal Characteristics
– Strong communicator
● Good presentation skills and possesses strong verbal & written communication skills (English & Mandarin)
● Skilled at using positive language
● An active listener
– Passion for quality
● Has an eye for detail to make sure the best delivery of services
– Self-motivated
● Confident and energetic
● Enthusiastic

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About JLL

Jones Lang LaSalle Incorporated (NYSE: JLL) is a leading professional services firm that specializes in real estate and investment management. JLL is a Fortune 500 company with annual revenue of $16.3 billion, operations in over 80 countries and a global workforce of more than 93,000 as of September 30, 2019. For more information, please visit our official

关于仲量联行

仲量联行（纽交所交易代码：JLL）是全球房地产专业服务和投资管理公司。仲量联行是《财富》500强企业，截至2019年9月30日，仲量联行业务遍及全球80多个国家，员工总数超过93,000人, 2018财政年度收入达163亿美元。