东莞招聘

职位描述：
Job description
? Process Associate(otherwise known as Process Associate) is a key contributor for delivering "quote to cash" order management services to customers and internal partners;
? Responsible for performing general and specific admin support tasks involved in the Customer Service Function. Responsible for the processing of incoming quotes. Interfaces with Sales Reps, Delivery;
? Accountable for day-to-day transaction processing of work orders;
? Liaise with Account Operations Leads to deliver work orders with high speed and accuracy;
? The Upfront PA‘s key role is to ensure accurate, timely and compliant registration and entitlement creation management for all care pack orders;
        ? Check the contract request, clarify with requestor and follow up status closely;
        ? Set up and update contract information for End User in CSN/SAP system with 100% accuracy;
        ? Ensure SOPs and checklists are updated and being followed;
        ? Perform registration of orders/Care Packs within TAT;
        ? Keep close monitoring on case Accuracy & E2E Turn Around Time;
        ? Root Cause/Gap Analysis with regard to performance issues, take pre actions to effectively prevent issue happening;
        ? Consistently improve the process, service excellence and total customer experience;
        ? Maintain documentation for process SOP and knowledge management. Performance of additional supporting procedures.


Qualifications
? Bachelor or above degree
? Fluent language skill in Japanese, Korean or English
? Customer focus, client understanding
? Team Spirit
? Analytical Skills
? Questioning skills and Problem solving skills
? Multitasking
? Committed to Quality
? Consulting skills
? Lead & Manage Change 举报 分享

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