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职位描述：
JOB TITLE: SAP Learning Hub Customer Care Specialist GCN

COMPANY DESCRIPTION

As market leader in enterprise application software, SAP helps companies of all sizes and industries innovate through simplification. From the back office to the boardroom, warehouse to storefront, on premise to cloud, desktop to mobile device – SAP empowers people and organizations to work together more efficiently and use business insight more effectively to stay ahead of the competition. SAP applications and services enable customers to operate profitably, adapt continuously, and grow sustainably.

JOB DESCRIPTION

This role be responsible for the Learning Hub (LH) User Adoption and Customer care, driving the renewal pipeline programs and working with the GCN education sales teams to close LH renewal and upsell business across all channels (Direct and Indirect). The adoption of LH by our key customers and partners is critical to our sustainability, so this role is critical to our Cloud business strategy.

Expectations and Tasks

· Learning Room Interactive and Maintain: Periodically localize and update eye-catching content. Interactive with customers through online blogs, interesting topics and incentive programs. Find resources and give timely feedback to customers’ questions. Improve SAP Learning Room registration rate through above actions.

· Customer Care: Keep continuous and good communications with LH customers. Call customers periodically to understand their product usage. Introduce LH promotion programs and new updates to customers. Instruct and help customers find the right way to solve application problems like deliver issue ticket to SAP KET team to get professional support.

· Drive LH renewal and upsell business: Deliver outbound calls to LH due to expire customers, find LH renewal ops and respond potential business requirements GCN education sales team to give follow up and close.

· Show passion on the job: act as a role model for the team, show authentic behaviour, pride and enthusiasm in the own job, demonstrate best practices and encourage team members to share own experiences, celebrate success, promote SAP as a great place to work.

 

DESIRED QUALIFICATIONS

The preferred qualifications for this role are as follows:

· 2+ years of working experience as marketing or sales.

· Bachelor’s degree required

· Strong written and verbal communication skills

· Strong Responsibility and Patience.

· Excellent communications skills and highly developed interpersonal skills

· Highly motivated with the ability to learn quickly and the desire to exceed expectations

 

SAP'S DIVERSITY COMMITMENT

To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities.


工作地址
亮马桥润世中心 举报 分享

       FESCO，中国人力资源行业创始者，中国500强企业。为全球在华万余客户提供全方位人力资源解决方案,包括人事福利外包、招聘测评、外籍人服务、专业外包、专业咨询等。
    北京外企服务集团有限责任公司（FESCO）成立于1979年，是我国人力资源服务行业具有开创意义的***家企业。经过近40年发展，外企集团已经发展成为一个以人力资源外包服务为主，涉及旅游会展、文化传媒、房地产物业等相关领域的企业集团。