东莞招聘

快速消费品行业优先

订单管理

客户投诉处理

客服KPI数据统计

每月客服部门报告

Job Responsibilities:

- Manage daily order fulfillment (hire/ de-hire/ trial orders) to achieve on time delivery
- Actively coordinate with operation team to track order progress and feedback to the customers
-Act as the main contact window for prospects, customers and/or sales team for any inquiries to follow up in a timely and correct manner
- Precisely capture contract commercial terms to execute in a correct way
- Maintain customer service related data in public drive to 100% accuracy
- Handle customer complaints and follow up actions with related functions timely
- Drive to shorten cash cycle by keeping healthy billing status to minimize un-issued invoices by actively working with customers, sales team, and AR team
- Play a proactive role in problem identification and resolution across functions when there is any voice from the customers
- After developing a solid understanding of CHEP's business model, systems and processes, pro-actively seek to identify any customer problems/issues that may arise and put forward workable solutions.
- Take part in annual customer satisfaction survey/s and manage dedicated regional follow-up actions or process improvements
- Customer visits occasionally
- Mailing invoices to the customers and make records accurately
- Responsible for Monthly CS department KPI report and other month end reports
- Special projects or tasks to be assigned by CS manager


Qualifications/Requirements:


- Bachelor's Degree preferably in international trade or economics or other relevant major/s
- >6 years working experience in multinational company and >4 years in customer service function with proven track record of performance, preferably in supply chain/logistics field.
- Fluent oral and written English. Other dialects a plus (e.g. Cantonese)
- Proficiency in Computer Skills and Must have ERP knowledge and experience
- Solid data analysis skill
- Strong communication skill to all levels internally and externally
- Solid presentation skills
- Demonstrated ability to build customer relationships
- Ability to embrace change
- Have strong learning capability
- Ability to handle multiple tasks or projects with proper time management and handle stress of deadlines
- Strong team player, proactive, willing to take additional responsibilities, eye for details, and able to work independently

集保（CHEP）作为全球托盘和塑料周转箱共享租赁服务的提供商和行业领袖，拥有着卓越的物流链管理技术和近70年的行业经验，公司在全球42个国家的7700多名员工管理着超过2.65亿的托盘和周转箱，同时在快速消费品行业，家居行业，原材料和汽车行业服务于超过30万的客户群体，这其中包括宝洁，联合利华，可口可乐，开乐氏，卡夫，雀巢，沃尔玛，家乐福，麦德隆，家得宝，福特汽车和通用汽车等等。

    遵循着WTO中国租赁市场开放及准入时间表的进程，集保（CHEP）于近期获得了其在中国设立独资企业的经营许可权，从而开始了致力于中国市场的开发和营运。为此，我们正在寻求所述各个领域里的顶尖人才来扶持我们的迅猛发展并帮助我们共同实现可以预期的美好未来。

CHEP is the global leader in pallet and plastic container pooling service. Combining cutting-edge supply chain technology and over five decades of industry experience, the company has more than 7,700 employees in 42 countries managing more than 265 million pallets and containers serving 300,000 plus customers around the world in the FMCG, home improvement, raw materials and automotive industries. Our global partners include Procter & Gamble, Unilever, Coca-Cola, Kellogg's, Kraft, Nestle, Wal-Mart, Carrefour, Metro, The Home Depot, Ford and GM.

CHEP has obtained its WOFE license in China recently based on the WTO market access timetable and is now preparing a major launch of CHEP operations in China.
We are looking for top talents to support our tremendous growth in the foreseeable future.