东莞招聘

职位描述：
Overall Role:
Program Manager responsible for operational and tactical account management activities and from time to time other given customers. Covering customer program on a Greater China Area level, with engagement internally and externally with multiple countries.

Role & Responsibilities:
? Analyze KPI trends and undertake improvements following analysis
? Manage Customer Escalations and issue resolution above and beyond standard origin and destination-related issues, ensuring that correct escalation process has been followed and communicated.
? Implement new business awards in line with expectations and ensure KPI’s are acknowledged and maintained within the solution delivered.
? Provide information to Key Account Manager with service visibility and actions.
? Support Key Account Manager in external customer presentations form Operation stand point and preparation of QBR’s
? Ensure customer SOP’s are being adhered to and refined at the branch / country and trade lane level
? Monitor Billing and Customer Payments and pro-actively engage departments for timely billing and accuracy. Escalate non-compliance to Key Account Manager.
? Provide Customer end month reports through operating Agility reporting and operational systems, where needed
? Undertake necessary travel Branch / area locations in performing these duties
? Drive cycle time/Cost reduction initiatives (CCI’s)
? Handle ad hoc quotations
? Identify business opportunities and pass to Key Account Manager for development. If no Key Account Manager is assigned, Program Manager will be responsible for the development
? Any other project that assigned by Management

Key Performance Indicators:
? Overall Operational Performance and efficiencies
? Tactical customer engagement and relationship transfer
? Data quality for QBRs and reporting functions
? Tactical and ad hoc new business development (at the opportunity level)

Required Knowledge, Skills and Abilities:
? Good logistics and distribution operations understanding.
? Good analytical skills
? Excellent relationship skills
? Ability to work under stress and with tight deadlines
? Good knowledge of all available transportation methods.
? Deep operational knowledge of Agility’s services
? Good knowledge of supply chain activities, including supply chain systems.
? Ability to handle and relate large quantities of data
? Understanding of total supply chain/distribution/logistics concepts and ideas
? Team Player 举报 分享

Agility集团是世界领先的供应链管理公司之一。

作为Agility集团的前身，PWC (科威特公共仓库公司) 一直是中东地区重要的综合供应链解决方案服务商。

通过多年的业务规划和地域拓展，2006年11月13日，PWC宣布将其名下所有的物流资产整合在一起，Agility品牌由此诞生。

Agility集团的业务重点涵盖广泛的市场领域，包括高科技，展会，汽车和轮胎，工业，零售和消费品业，航空，石油和天然气等。Agility集团通过不断重视卓越操作并且提高供应链的可视度和可控性，从而有效地帮助客户提高效率，减少中转环节和运抵时间。作为一家全球领先的物流公司，Agility将持续为各大跨国公司及大中型国内企业设计，执行并优化物流方案。

Agility集团目前拥有32,000多名员工，分布在世界各地100多个国家550余处营运网络。