东莞招聘

职位描述：
This role will be based in Shanghai.
Essential Responsibilities and Duties:
? Work in conjunction with the onboarding, customer services and operation to provide guidance on correct processes and procedures of shipment data or IT related issue.
? Initiate customer solutions design and proposal for downstream integration/implementation execution through IT and Customer Service.
? Evaluate customer need and recommend enhancements to provide workaround or solutions.
? Provide IT support to both internal and external parties through effective communication, implementation, and follow-up regarding service desk ticket.
? Execute workaround or permanent fix or changes responsibilities to enable seamless shipment processing.
? Monitor shipment data quality and accuracy to ensure good quality shipment data before shipment arrived to distribution center.
? Communicate and make certain that all Operations/Automation requirements are implemented.
? Provide technical and business expertise to customers and their contractors during the implementation / integration process
? Coordinate resources and activities between clients and IT as required
? Liaison between the sales and cross-functional teams to guarantee proper solution or change is aligned with business requirements.
? Share and align local integration requirements with Onboarding to ensure that solution is aligned with business unit's goals and priorities.
REQUIRED SKILLS:
? Strong interest in learning and applying new product concepts to become SME resource for DHL eCommerce product, and customized solutions.
? Lead cross functional teams.
? Strong aptitude for learning new technologies and understanding how to utilize them in a customer-facing environment.
? Proficient in MS Office Word, Excel , Outlook, PowerPoint
? Having experience in ETL system flow and Excel VBA are advantageous
? Effective presentation, oral and written communications skills
? Solid analytical, critical thinking, time management, teamwork, and organizational skills
? Self-motivated and ability to work independently
? Ability to understand and effectively communicate technical integration terms and processes
? Ability to read, write, and translate technical documentation
? Must promote a team environment.
? Travel within Greater China.

EDUCATION / EXPERIENCE:
? Bachelor’s Degree and minimum 3 years of equivalent experience.
? Minimum of 2 year IT systems support experience.
? Candidate must be proficient in spoken / written English and Mandarin.
? Having experience in Business Analyst role is advantage
? Having experience in Logistics / eCommerce is advantage
? Knowledge of shipping systems preferred.
? Experience in Supply Chain, Shipping, Mail or Logistics preferred
? Project Management Certification preferred.

Please find us at wechat official account "敦豪电子商务人才汇"
Interest candidate, please send updated English resume in MS format to Ricky.liu3@dhl.com 举报 分享

DHL（敦豪）是全球物流行业领先品牌。凭借遍及全球220多个国家和地区的业务网络，逾380,000名员工，以安全、可靠的服务，将世界各地的个人和企业连结起来，促进了全球贸易往来。DHL隶属于德国邮政敦豪集团(Deutsche Post DHL Group)，2020年营收超过660亿欧元。

敦豪全球货运（DHL Global Forwarding，简称DGF）是敦豪旗下的货运物流板块，自1815年至今已有200多年的历史，在海陆空货运、跨境铁路及工业供应链管理等领域提供专业物流服务，为众多行业如科技、生命科学和医疗保健、新能源、汽车和零售等行业提供定制化的解决方案。我们还积极承担企业的社会责任，在绿色环保及帮助所在国弱势群体方面不断努力。以此，DHL致力于成为“服务全世界的物流公司”。

敦豪全球货运（中国）有限公司是DGF在中国的全资子公司。凭借扎实的物流操作经验，广泛的全球海陆空物流网络、专业热情的雇员、先进的物流信息技术、和灵活的价格体系等，成为我们的客户所信赖的物流合作伙伴。DHL全球货运中国的分公司和办事处遍及全国49个城市，拥有近3,000名的员工。