东莞招聘

职位描述：
GENERAL SUMMARY
The Customer Service Representative is the primary point of contact for an assigned group of customer accounts. The purpose of the Customer Service function is to serve as the face to the customer in providing value added services that grow our business. Individuals in this position respond to and manage internal and external customer requests, orders, concerns, suggestions and complaints. Internally, the CSR interacts, gathers information and coordinates related activities with sales staff, planning, logistics, technical services and external vendors. The CSR also requires focuses on pricing and drives improvement in gross margins by providing visibility to all components of the value chain.
The CSR must be aware of Lean Six Sigma principles and initiatives and must take responsibility and use sound judgment in decision making and problem solving. As representatives of PolyOne Corporation, individuals in this position are required to follow and communicate PolyOne business practices to customers and demonstrate the PolyOne Code of Conduct, ethics and values on a daily basis. PolyOne and customer information must be kept appropriately confidential. Work is done autonomously on a day-to-day basis and requires 3-5 years experience.


PRIMARY RELATIONSHIPS
Reports to:
POD Asia, S&OP Manager

Team & Subordinates:
NA

ESSENTIAL DUTIES & RESPONSIBILITIES
* Responds to and manage customer orders from order entry to delivery and invoicing.
* Uses SAP to enter and complete transactions.
* Accomplishes work within set timeframes.
* Process incoming orders, confirm pricing and availability of product.
* Advise customers of order status.
* Provide relevant customer information to other departments: forecasts, personnel changes, address changes, receiving schedules, etc.
* Timely and accurate administration of sales orders, customer complaints, material returns and credits.
* Respond to customer literature requests for SDS, Certifications, etc.
* Maintain customer service related information for customer accounts; customer notes, e-mail, phone, special instructions, etc.
* Process new customer/update requests.
* Participate in customer calls and visits with sellers.
* Proactive communication with product supply reps and shipping department of any order changes customer initiates.
* Work with seller and PSRs to reduce aged inventory.
* Gross margin targets as a percentage of sales.
* Vitality GM targets.
* Ability to update quote tool monthly.
* Evaluates the effectiveness of value delivery from the pricing strategy and tactical execution.
*Ensures products and customers’ sales records are analyzed and performance is evaluated against targets. Monitors product gross margins and profitability against control standards. Reviews product prices, approves price deviations, discontinues unprofitable products, and implements price increases and price hold strategies.
* Monitors the development of new product pricing.
*Responsible for gross margin for specific product platforms. Assists the organization in accelerating growth market expansion.
*Supports and is committed to PolyOne’s LSS improvement process. Plans strategies to ensure error-free work and conveys this attitude in the daily performance of various duties.

QUALIFICATIONS & EXPERIENCE
To perform this position successfully, an individual must be able to perform each job duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

Required Education:
Bachelor degree or plus

Knowledge, Skills & Abilities:
Good at ERP system, SAP is a plus
Fluent English in both oral and written

Required Length & Type of Experience:
3-5 years working experience in CSR, logistics experience is a plus 举报 分享

PolyOne Corporation (NYSE: POL), with 2010 annual revenues of $2.6 billion, is a leading global provider of specialized polymer materials, services and solutions. Headquartered in Ohio, USA, PolyOne has operations in North America, South America, Europe, and Asia as well as joint ventures in North America and South America.

PolyOne serves more than 10,000 customers across the globe and offers more than 35,000 polymer solutions. The company has more than 7,000 employees worldwide located in more than 40 manufacturing and warehouse facilities, over a dozen labs and technical centers, and sales and service locations on four continents.

PolyOne's Strategy is centered on four principles:
*Specialization
*Globalization
*Operational Excellence
*Commercial Excellence

This approach creates a unique set of unparalleled solutions for our customers across the globe. Our clear strategy provides all our employees the means to succeed and reward those who demonstrate outstanding performance and commitment to our goals.

It is an exciting time to join the PolyOne team. To express your interest in being part of this growing team, we invite you to explore current job openings.

普立万公司（纽交所上市代码：POL）是一家提供各种特种聚合物材料、定制化服务和端到端解决方案的全球领先企业。我们：
- 在全球的客户数以万计
- 拥有超过35,000种聚合物方案
- 拥有60多个生产工厂和分销设施，分布于20个国家
- 业务运营覆盖北美、南美、欧洲和亚洲
- 公司总部位于美国俄亥俄州的东北部

我公司是美国普立万在中国投资的第三家美国独资公司，工厂位于深圳市宝安区沙井镇（有班车到市区），厂区总面积达两万多平方米，以生产、销售色母粒、色浆、工程塑料制品为主。2000年9月1日，美国汉纳公司和美国捷安公司合并成为美国普立万公司-世界上最大的聚合体服务组织。 伴随着此次合并，新一代的聚合体服务公司诞生了--- 一个真正的“一站式”战略供应商。

我们的聚合体服务包括提供高性能的聚合体复合物及色母粒，聚合体分销服务，聚合体加工处理，和与此相关的客户技术支持等一揽子的解决方案。美国普立万公司有超过32亿美圆的年销售收入，市值超过10亿美圆。它是美国纽约证券交易所上市公司，在世界各地拥有员工近1万名。

人才理念：以人为本，尊重信赖员工，秉承民主、开放、协作的工作作风，营造宽松、友善、诚信的人文环境。

人才标准：品行端正，创新意识，进取精神。

公司基本政策：技术骨干的人力资本化。

公司为员工提供的福利待遇及发展环境：
*提供具有竞争力的薪资；
*为职员办理社会保险和丰富的意外保险、商业保险；
*实行五天工作制；
*职员依法享有法定节假日，婚假、丧假与产假等法定假期及公司额外假期；
*依公司规定标准享受过节费、年底双薪、年终奖金、储蓄计划等多种福利；
*不定期推出各种文化活动，业余时间还组织丰富多彩的体育运动；
*每天上下班公司班车接送；
*免费提供工作餐；
*为每位职员提供完善的培训体系,为员工建立个性化的成长计划；
*依员工的工作表现给予调薪和晋升机会；

公司事业发展迅猛，不断地对外扩张为优秀职员创造了广阔的发展空间,我们热情的邀请你的加入。