东莞招聘

TITLE: CRM MANAGER

- Leading Luxury brands in the world

- Shanghai Location

- Carry out CRM Programs in Greater China

COMPANY BACKGROUND:

- Founded in Italy, specializing in the design, manufacture and sales of Luxury Goods in fashion apparel, jewellery, watches and fashion accessories. Now became the industry leader in the 25 countries of the world.

JOB DESCRIPTIONS:

Customer Data managing
- Select proper agency for the company & carry out CRM Programs in Greater China.
- Responsible for VIP Data Collection to achieve capture rate over 90%.
- Cleansing database by verification process with both mobile and email.
- Enhance the database utilization, analysis/understand consumer behavior and expectation in Greater China Market.
- Maintains database and reward/differentiate/retain VIP in local market.
- Segment customer by demographic/lifestyle/value/opportunity in the market.

CRM planning
- Steer & maintain the performance of the Greater China CRM Programs through defined and agreed KPIs, implement CRM loyalty programs.
- Target and develop different data, requirements on set-up and manage partnership marketing through agency that provides value-added service to existing customer.
- Lead the enhancing personalized communication with target customer in the market by:
a. information & education
b. promotion & incentives
c. utilization by partner relationships on customer sustainment
- Work with agency on creative program by rewarding customer and analyzing customer purchase monthly and yearly.

Performance and feedback
- Consolidate the requirements from Greater China Marketing and Sales, and introduce them into the CRM programs.
- Support sales target via prospect CRM program, to achieve sales target from the Greater China leads.
- Work with agency by providing planning, monitoring and review reports of CRM Program; keep optimizing CRM programs based on review result.

QUALIFICATIONS:

- At least 5 years' relevant experience in CRM, of which at least 2 years in managerial level in Global Retail industries.
- University or above degree
- Excellent in organization, negotiation, communication and interpersonal skills.
- Customer oriented, detail-minded, self-reliant, dynamic with ability to make decision, solve problem and manage time effectively.
- Good command of both written and spoken English and Chinese.

BENEFITS:

- Excellent Salary in the market

- Annual oversea travel with high performance

- Great promotion and career development plan for each employee

HOW TO APPLY:

- To apply, please email your CV to Alex.Ye@randstad.cn or call 021 6037 3003 for a confidential discussion

Randstad is the world’s second largest HR services organisation and widely recognised as a global Fortune500 company. Commencing operations in Amsterdam in the 1960s, our international branch network of 4700 offices now extends across 40+ countries worldwide and we employee a team of more than 27,000 professional consultants.

Randstad China first opened offices in 2005 and we have an established branch network across China, servicing more than 100 primary and secondary cities. With a focus on rapid expansion over the next three years, we now look to accelerate our business by investing in the growth and development of our team in Shanghai.