After sales service specialist售后理赔
固铂轮胎(中国)投资有限公司
- 公司规模:500-1000人
- 公司性质:外资(欧美)
- 公司行业:汽车
职位信息
- 发布日期:2017-03-14
- 工作地点:上海
- 招聘人数:1人
- 工作经验:3-4年经验
- 学历要求:本科
- 语言要求:英语 一般
- 职位月薪:0.8-1万/月
- 职位类别:投诉专员 售前/售后技术支持工程师
职位描述
职位描述:
Provide professional technical service to consumer, retailer, dealer and OE customer; Make technical training and consulting to support local sales
Provide Technical and Warranty Assistance to any Cooper inquiry regarding PCR, SUV & 4×4 tires.
Be responsible for after-sales quality for RE and OEM.
Manage any Distributor, Dealer, 4S Shop and Consumer complaints. Provide assistance based on Warranty Guidelines.
Provide assistance to any Service Action or Recalls, to ensure correct information to the public.
Provide expertise to customers about product performance, features and use condition.
Do the product & condition training for internal and external customers.
Support road testing for product development.
Set up and maintain the labeling technical data, and assistant the product certification(CCC and Exemption)
Good data analysis skill and excel skill
Good at PPT
University degree in Engineering or Science discipline.
Technical product knowledge.
3-5 years of Tire or Automotive Industry experiences in after sales service/ technical service/product marketing is preferred, or JV company in automotive industry (preferred tire industry)
Good communication skill.
Bi-lingual: English and Mandarin.
PC skills to include: Microsoft Word, Excel, PowerPoint
1. This work is performed in an office environment, will require working in the field as well.
2. Travel is required.
举报
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Provide professional technical service to consumer, retailer, dealer and OE customer; Make technical training and consulting to support local sales
Provide Technical and Warranty Assistance to any Cooper inquiry regarding PCR, SUV & 4×4 tires.
Be responsible for after-sales quality for RE and OEM.
Manage any Distributor, Dealer, 4S Shop and Consumer complaints. Provide assistance based on Warranty Guidelines.
Provide assistance to any Service Action or Recalls, to ensure correct information to the public.
Provide expertise to customers about product performance, features and use condition.
Do the product & condition training for internal and external customers.
Support road testing for product development.
Set up and maintain the labeling technical data, and assistant the product certification(CCC and Exemption)
Good data analysis skill and excel skill
Good at PPT
University degree in Engineering or Science discipline.
Technical product knowledge.
3-5 years of Tire or Automotive Industry experiences in after sales service/ technical service/product marketing is preferred, or JV company in automotive industry (preferred tire industry)
Good communication skill.
Bi-lingual: English and Mandarin.
PC skills to include: Microsoft Word, Excel, PowerPoint
1. This work is performed in an office environment, will require working in the field as well.
2. Travel is required.
职能类别: 投诉专员 售前/售后技术支持工程师
关键字: 数据分析 理赔 客服 Excel PPT
公司介绍
固铂公司在全球替换轮胎领域一直处于领导者的地位, 我们是北美第四大轮胎制造企业, 轮胎销售额于2010年排名世界第九。我们的业务范围包括轮胎的设计、生产以及轿车、轻型卡车、中型卡车、重型卡车,摩托车和赛车轮胎的销售。
作为全球10大轮胎企业之一,固铂的产品销售到全球100多国家,并在全球三大洲设立营运总部及研发中心。全球及北美总部及研发中心位于美国俄亥俄州的芬德利。欧洲总部及研发中心设于英国melksham。亚洲总部及研发中心设于中国上海。全球8大生产工厂分别位于美国俄亥俄州的芬德利,美国阿肯色州的texarkana,美国密西西比州的tupelo,墨西哥的guadalajara, 英国的melksham, 以及中国江苏省昆山市。
请大家点击您感兴趣的职位了解各职位的要求,并将您的中英文简历发送给我们,如果您的条件符合职位的要求,我们会尽快与您联系,安排面试。
作为全球10大轮胎企业之一,固铂的产品销售到全球100多国家,并在全球三大洲设立营运总部及研发中心。全球及北美总部及研发中心位于美国俄亥俄州的芬德利。欧洲总部及研发中心设于英国melksham。亚洲总部及研发中心设于中国上海。全球8大生产工厂分别位于美国俄亥俄州的芬德利,美国阿肯色州的texarkana,美国密西西比州的tupelo,墨西哥的guadalajara, 英国的melksham, 以及中国江苏省昆山市。
请大家点击您感兴趣的职位了解各职位的要求,并将您的中英文简历发送给我们,如果您的条件符合职位的要求,我们会尽快与您联系,安排面试。
联系方式
- Email:cwenzhang@coopertire.com
- 公司地址:地址:span中国上海市长宁区古北路666号嘉麒大厦17层