东莞招聘

职位描述：
General Description
Be responsible for accepting calls (primarily via the telephone, and including other contact modes like email, fax, etc.) and providing a knowledgeable, courteous, efficient, confident and proactive point of contact for both customers and the network. Maintain good relationship with the clients;
Also responsible for monitoring the SOP or company policy is implemented properly.

Specific Accountabilities
? Accept and register bookings for services
? Respond to customers consistently and confidently by providing accurate information in all aspects such as transit time, prices, custom paperwork requirements, packaging, country-specific requirements (including potential customs clearance delays) simple account and sales question
? Assist customer obtain information as required and provide customer with accurate information and operation guideline
? Confidently and knowledgeably handle customer complaints while maintaining composure, and take all possible actions to resolve issues to the customers’ full satisfaction without compromising company’s position by over-committing to customers. If necessary, escalate complaints to senior management team to obtain efficient resolution with a purpose of prevent more escalation and avoid reoccurrence
? Enhance service experience by exercising professionalism and empathy when dealing with each individual customer varying needs and demands
? Liaise with Operations Department and other departments on quick and efficient resolution of customer issues and queries
? High team spirit and strict self-management follow decisions and direction from management team in shifts, roster, and stipulated policies
? Monitoring the operation is proceeded without disobeying company policy as well as evaluating the profit figure

Skills Required

? Typing skills (at least 30 wpm preferable)
? Computer application skill, e.g. MS-Office Software
? Good command of written and oral Mandarin & English
? Junior College diploma or equivalent
? At lease 1 years experience in similar position at forwarding company 举报 分享

在全球国际货运，你将作为全球物流服务网络中连接世界的一员。我们的网络让你塑造你的事业, 鼓励你做出贡献和真正地发挥个人特长。全球国际货运在全球有员工逾76,000名，我们拥有多元化的团队和欢迎不同背景、不同想法和不同技能的人才加入我们。与我们成为一个团队，共同前进。

如欲查询更多全球国际货运的资料，请浏览：www.dbschenker.com/cn

At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 72,000 colleagues world-wide, we welcome diversity and thrive on individual backgrounds, perspectives and skills. Together as one team, we are Here to move.

To know more about us, please visit http://www.dbschenker.com/cn