东莞招聘

职位描述：
Summary
? The Membership Services Manager is responsible for membership acquisition and retention as well as member experience. The manager will work closely with Marketing, Membership and JD’s customer service teams. The manager is responsible for building relationships to increase membership interactions, engagement and growth and ensure customer service meets the Sam’s Club Standard.

Job Requirements
? Manage and develop the overall Sam’s Club digital membership strategy and plan, including general value proposition, special offers, and partnership programs
? Work with membership team to develop programs and services for members
? Coordinate, manage, track, and evaluate all membership and renewal activities, including new member, renewal, and potential member communications. Develop a recruitment plan and continuously grow the membership base
? Develop membership marketing and promotional materials, including applications, welcome kits, certificates, membership cards, and other collateral, in collaboration with the marketing department
? Oversee details for online and offline events including development of materials, shipping and receiving of exhibits, ensuring exhibits are complete and in good working condition, ordering signage and other materials for exhibit, etc
? Collect member intelligence through BI, direct interactions with members, and member research
? Oversee customer service KPI setting, management, and training. Develop and manage customer service reports and associated processes
? Ensure that 3P customer service performance is aligned with the Sam’s Club service standard

Qualifications
? Bachelor’s Degree in Marketing or Business
? At least 4 years of experience within a global membership organization or managing customers/prospects relations
? 2 years’ experience managing a call center or online customer service team.
? Successful track record of developing strong relationship with member organizations and/or clients/ prospects
? Experience with working to showcase and promote customers’ activities and products
? Fluent written and spoken English and Chinese
? At ease with learning new technologies. Experience working with a database a plus
? Excellent command of Microsoft Office (Word, Excel, Power Point) 举报 分享

沃尔玛公司由美国零售业的传奇人物山姆沃尔顿先生于1962年在阿肯色州成立。经过近五十年的发展，沃尔玛公司多次荣登《财富》杂志世界500强及当选最具价值品牌。

Our business
沃尔玛致力通过实体零售店、在线电子商店、以及移动设备移动端等不同平台不同方式来帮助世界各地的人们随时随地能够节省开支，并生活更好。
每周，超过2.7亿名顾客和会员光顾我们在28个国家拥有的近65个品牌下的11,700多家分店以及电子商务网站。沃尔玛全球2018财年（2017年2月-2018年1月）营收达到5,003亿美元，全球员工总数约230万名。

沃尔玛于1996年进入中国，在深圳开设了***家沃尔玛购物广场和山姆会员商店，经过20多年在中国的发展，我们已拥有约10万名员工。目前沃尔玛在中国经营多种业态和品牌，包括购物广场、山姆会员商店、超市等。目前我们已经在全国180多个城市开设了400多家商场、8家干仓配送中心和11家鲜食配送中心。沃尔玛在中国的经营始终坚持本地采购，目前，沃尔玛中国与超过7,000家供应商建立了合作关系，销售的产品中本地产品超过95%。

Our Culture
一直以来，沃尔玛坚持创新思维和服务领导力，一直在零售业界担任领军者的角色；更重要的是，沃尔玛始终履行“为顾客省钱，从而让他们生活得更好”的这一企业重要使命。
与在世界其他地方一样，沃尔玛在中国始终坚持“服务顾客，尊重个人、追求卓越、诚信行事”的四大核心价值观及行为，专注开好每一家店，服务好每一位顾客，履行公司的核心使命，以不断地为我们的顾客、会员和员工创造非凡。

Our Opportunities
作为世界上***的零售商，沃尔玛提供的个人发展和职业发展机遇有着前所未有的规模。在这里，你将有机会为你生活工作的社区创造积极影响，为下一代的顾客去创新，并通过从事自己热爱的工作打造你的职业生涯。
员工是我们最重要的财富，我们的员工创造非凡！