Customer Service Repersentative
天合汽车部件技术服务（上海）有限公司
- 公司规模：150-500人
- 公司性质：外资(欧美)
- 公司行业：汽车及零配件
职位信息
- 发布日期：2017-02-22
- 工作地点：上海-徐汇区
- 招聘人数：1人
- 工作经验：3-4年经验
- 学历要求：大专
- 语言要求：英语 熟练
- 职位月薪：1元/天
- 职位类别：客服专员/助理
职位描述
职位描述：
1. Job title
Customer Service Representative
2. Department
China IAM
3. Reporting to
Customer Service Supervisor
4. Authorized by
N/A
5. The employee manages/leads
N/A
6. Job covers Regions/Area
Aftermarket China
7. Major Responsibilities
Order Process 60%
? Process and manage customer's orders in compliance with order fulfillment policies.
? Track order status of overall order process with highlights in shipment/delivery of the right products, and documents follow up for smooth delivery of products to customers.
? Handle all customers’ enquiries as appropriate in a timely and responsive manner e.g. cross-referencing, order status, delivery, promotions.
Reporting 20%
? Prepare all kinds customers’ reports timely.
? Maintain customer service database.
Other 20%
? Coordinate & work with distributors, TRW sales team and logistic team to achieve desired service level.
? Support sales team in promotion program and marketing activities
? Receive and handle customers' complaints.
8. Key Performance Measures
? Order taking days – 24hours
? Customer complaints feedback- 24hours
? Daily data base updates- 24hours
? Customer inquiry feedback- 24 hours
? Customer reports sending - weekly & monthly
? Customer credit checking- weekly
? Pending issue report & actions to leader- weekly ( checking the action list & close date)
9. Education & Qualifications
9a. Essential
College degree or above
9b. Desirable
Bachelor degree or above
10. Key Skills
10a. Essential
? Good Microsoft Office knowledge; Excel is a must
? Good command of English in speaking, writing, reading and listening
? Strong interpersonal and communication skills
? Initiative & good team player
? Be able to stay organized, calm and constructive
? Be able to work in a fast- paced, heavy pressure environment.
10b. Desirable
? Working in related industry over 2 year
? Very skilled at Excel, PPT
? Very good English speaking, writing, reading
? Be back to take multi-task
11. Experience
11a. Essential
At least 2 years of relevant experience in multinational enterprise
11b. Desirable
Experience in auto industry
12. Work Environment
Work Location – SHQ office
举报
分享
1. Job title
Customer Service Representative
2. Department
China IAM
3. Reporting to
Customer Service Supervisor
4. Authorized by
N/A
5. The employee manages/leads
N/A
6. Job covers Regions/Area
Aftermarket China
7. Major Responsibilities
Order Process 60%
? Process and manage customer's orders in compliance with order fulfillment policies.
? Track order status of overall order process with highlights in shipment/delivery of the right products, and documents follow up for smooth delivery of products to customers.
? Handle all customers’ enquiries as appropriate in a timely and responsive manner e.g. cross-referencing, order status, delivery, promotions.
Reporting 20%
? Prepare all kinds customers’ reports timely.
? Maintain customer service database.
Other 20%
? Coordinate & work with distributors, TRW sales team and logistic team to achieve desired service level.
? Support sales team in promotion program and marketing activities
? Receive and handle customers' complaints.
8. Key Performance Measures
? Order taking days – 24hours
? Customer complaints feedback- 24hours
? Daily data base updates- 24hours
? Customer inquiry feedback- 24 hours
? Customer reports sending - weekly & monthly
? Customer credit checking- weekly
? Pending issue report & actions to leader- weekly ( checking the action list & close date)
9. Education & Qualifications
9a. Essential
College degree or above
9b. Desirable
Bachelor degree or above
10. Key Skills
10a. Essential
? Good Microsoft Office knowledge; Excel is a must
? Good command of English in speaking, writing, reading and listening
? Strong interpersonal and communication skills
? Initiative & good team player
? Be able to stay organized, calm and constructive
? Be able to work in a fast- paced, heavy pressure environment.
10b. Desirable
? Working in related industry over 2 year
? Very skilled at Excel, PPT
? Very good English speaking, writing, reading
? Be back to take multi-task
11. Experience
11a. Essential
At least 2 years of relevant experience in multinational enterprise
11b. Desirable
Experience in auto industry
12. Work Environment
Work Location – SHQ office
职能类别： 客服专员/助理
公司介绍
TRW（天合）汽车集团是全球十大汽车零部件供应商之一。2005年，TRW（天合）汽车集团全球的营业额为126亿美元，员工总数63,000人，在25个国家有分支机构。TRW（天合）为几乎所有的汽车制造商提供汽车零部件和服务。
美国TRW（天合）汽车集团是汽车安全系统的先驱和领导者。TRW（天合）公司总部目前位于美国密歇根州（Michigan）的利夫尼亚（Livonia）。我们的产品包括集成车辆控制、驾驶员辅助系统、制动系统、转向和悬挂系统、乘员安全系统（安全气囊、安全带和方向盘）、汽车电子、发动机气门、工程紧固系统、售后市场产品及服务。
TRW（天合）汽车售后市场亚太区总部设于中国上海，业务覆盖整个亚洲和太平洋地区，并在上海、新加坡、东京设有三个配销中心。随着TRW（天合）在华业务的快速发展，我们诚邀优秀有志之士加盟TRW（天合）大家庭。
美国TRW（天合）汽车集团是汽车安全系统的先驱和领导者。TRW（天合）公司总部目前位于美国密歇根州（Michigan）的利夫尼亚（Livonia）。我们的产品包括集成车辆控制、驾驶员辅助系统、制动系统、转向和悬挂系统、乘员安全系统（安全气囊、安全带和方向盘）、汽车电子、发动机气门、工程紧固系统、售后市场产品及服务。
TRW（天合）汽车售后市场亚太区总部设于中国上海，业务覆盖整个亚洲和太平洋地区，并在上海、新加坡、东京设有三个配销中心。随着TRW（天合）在华业务的快速发展，我们诚邀优秀有志之士加盟TRW（天合）大家庭。
联系方式
- 公司地址：上班地址：经济技术开发区百合道11号