东莞招聘

职位描述：
【公司地址】福山路500号（4号线浦电路站）

【工作内容】
This position is responsible for the delivery of exceptional customer service through the lodgement, assessment, adjudication and settlement of claims. While providing ongoing support and guidance to customers, the Service Experience Associate is required to accurately and efficiently manage claims and enquiries from a variety of channels including phone, email and online.

1、Consistently deliver exceptional customer service while providing accurate and timely responses to all queries as required keeping customers, clients and service network partners informed of the claim progress.

2、Use technical expertise to assess, adjudicate and settle claims in the most cost effective and time efficient manner using innovative and customer oriented solutions

3、Collect, verify and analyse information obtained during the cliams process used in settling claims to ensure that claims are valid and that settlements are made according to company practices and procedures

4、Demonstrate flexibility, enthusiasum and strong learning ajility in learning new products, systems and processes while maintainin high customer service and compliance standards.

5、Resolve customer complaints and/or objections efficiently and effectively within delegated authority using initiative to achieve the best possible outcome for the customer and TWG

6、Ensure compliance to all internal and external regulatory requirements

7、Work effectively within a team environment by operating collaboratively with others and sharing knowledge and skills to achieve team goals and objectives

8、Achieve required standards of performance against all core job responsibilities as measured by Call Evaluations, Claim File Reviews, Telephony Results, Performance Reporting and Client Satisfaction survey results

【工作要求】
Education, Certifications and Experience: Minimum
Minimum of two years call centre and/or customer service experience

Education, Certifications and Experience: Preferred
. Bachelor’a Degree Qualified in IT, Engineering or similar discipline
. Automotive experience
. Appliance and Technology experience
. Claims adjudication and insurance experience

【薪资】
6-7k/m，根据工作经验和面试表现确定

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