东莞招聘

职位描述：
Main Purpose of the Role
? Achieve maximum potential sales and customer satisfaction performance with a specific portfolio of customers. Developing a strong working relationship with customer contacts to promptly and professionally manage the customers’ day-to-day business requirements, the role also seeks to identify and realise tactical sales opportunities. A high-degree of customer contact, excellent CSC teamwork, and a continuous drive to improve service are key factors. The CSR is accountable for meeting and exceeding personal and team objectives.

Key Areas of Accountability:
The role consists of a varied workload, the most significant elements being:
? Develop and maintain a professional and positive working relationship with key customer contacts at all times
? Perform regular face-to-face business reviews with counter parts at all key customers to discuss performance, order coverage, review lead-times and forecast, and resolve supply issues.
? Identify business process improvement opportunities that optimise efficiency and/or improve service and make them visible to the Team.
? Implement and review service improvement action plans per customer in line with CSC roadmaps
? Establish and maintain regular dialogue with key partners within Account Management, ASM, Order Fulfilment Centres (OFC’s), W&D, Business Lines and Support Teams ensuring that relevant customer information is shared and acted upon promptly
? Establish regular contact with counterparts throughout the CSC Network.
? Process customers’ orders efficiently and pursue the customer for increased order coverage where gaps exist compared to lead-time, forecast or contract data
? Input, review and adapt the customer sales forecasts in supply chain management systems in line with defined procedures.
? Expedite urgent and delayed shipments to customer’s premises
? Maintain Customer Programs inventories in line with policy and procedure, and escalate any deviations to CSC manager / CSC Team Lead, ASM’s, OFC’s, Business Lines and Customers
? Execute tasks to support tactical sales initiatives including, pull-forward of mismatched delivery commitments, promotion of product availability, and driving fast and positive responses to un-forecast/off-contract enquiries from customers
? Fully manage, communicate and deploy process steps to transfer order-book, forecast and customer information within the CSC and sales network.
? Promptly resolve customer complaint, return and invoice query requirements
? Actively support the team arrangements for backup and responsiveness to all customers.
? Ensure customer issues and any other significant customer intelligence relating to business opportunities are escalated in a timely manner to Account Management, ASM and CSC manager / CSC Team Lead.
? Manage time to ensure the required tasks are performed as scheduled in the areas of order fulfilment, customer programs, and invoice and stock reconciliation.
? Plan, communicate and adjust customer order-book and forecast requirements to fulfil new design-ins, design version changes, and end-of-life.
? Support assigned tasks and projects as agreed with CSC manager / CSC Team Lead.

Requirements (Education, Experience, Technical Skills)
? Bachelor’s degree or equivalent
? 2/3 years’ experience in customer-facing role
? Logistics qualification (APICS) or similar
? Specific additional language skills depending on CSC team requirements
? Good written and spoken English
? Marketing qualification
? PC literate (incl. MS Office suite)
? with professional experience in the areas of business fulfilment, sales or customer service, or an ambitious graduate possessing particularly strong personal attributes and a clear understanding of the business requirements for the role. The candidate will clearly demonstrate an aptitude, and the interpersonal skills necessary, for building strong customer relationships and teamwork. A commercially aware and career-minded individual, driven by results, the candidate will have an enthusiastic and structured approach to task resolution
? WeEn is a major international supplier to the Power Bipolar market. In certain segments, our Portfolios and technology put us in joint-top position in the market.
? The markets we are serving are basically White Goods, Home appliance, Power Supply and Lighting. Competition is keen in the market; therefore, continuous innovation in improving the performance and reducing costs of our products is a key factor for maintaining and improving our competitive position.
? WeEn provides products which are key electronic components to many consumer products. We have to manage the business creation, business fulfilment (including manufacturing) and after sales service. Main competitors are ST, Infineon, Vishay, Renessa, Fairchild and some local Chinese suppliers.

Competency (Development items):
? Interpersonal Skills: Ability to communicate with structure and conciseness, in both one-to-one and group situations. Probes and listens carefully, presents information clearly and in an appropriate style. Makes technical information clear.
? Analytical: Ability to gather and access information to evaluate situations, to assess priorities, to derive solutions to problems, to reach conclusion without bias and to evaluate critically any risks or potential problems.
? Organising Ability: Prioritises and organises own work to deliver to agreed deadlines.
? Problem Solving: Identifies the problem and all relevant issues in straightforward situations; generates possible solutions, assesses each using standard procedures and makes a sound decision.
? Quality Improvement: Questions the way things are done currently; looks for ways to improve own efficiency.
? Drive: takes personal ownership for achieving agreed results, delivering reliably against goals set by others. Actively monitors own performance against agreed targets; shows determination to meet commitments.
? Influencing Ability: Influences and persuades others to reach agreement and give commitment to a conclusion. To gain support for ideas. Deal confidently with Senior Management.
? Business Orientation: Understands the key business practices relating to own area; uses this knowledge to focus and improve own work. Works to control costs related to own work. Recognises key business issues and links activities and decisions to these.
? Teamwork: Works co-operatively with others to achieve team goals. Contributes actively in team activities, sharing experience and ideas.
? Self-Development: Puts effort into learning new things; listens to advice and feedback; keeps up to date. Undertakes agreed development activities showing a positive approach to learning and to new experiences.

KPI’s & Objectives (Development items):
? Fcast
? Customer satisfaction (need 3PF survey report support)
? Response time 举报 分享

WeEn Semiconductors Co. Ltd.is the global joint venture between NXP Semiconductors B.V. and Beijing JianGuang Asset Management Co. Ltd. (JAC Capital).

The company’s holding is registered in Nanchang, the capital of Jiangxi Province. Business operations officially began in January 2016 and the operational headquarters located in Shanghai and the company’s wholly-owned subsidiaries and branches including: the front-end fabrication in Jilin, north east China, the warehouse and distribution center in Hong Kong and research and development centers in Shanghai and Manchester, UK. WeEn also has sales offices set up and customer service access throughout the world. In Sep 2018, WeEn has also opened its new, in-house, reliability and failure analysis laboratory in Nanchang, Jiangxi Province.
With a heritage of over 50 years, WeEn is a key player in the semiconductor industry and has focused on developing a wide and deep portfolio of industry-leading bipolar power products including thyristors - consisting of silicon controlled rectifiers and triacs -, silicon power diodes, high voltage transistors and silicon carbide diodes. All these products are widely used in the markets for telecommunications, computers, consumer electronics, intelligent home appliances, lighting, automotive and power management applications. The aim is to help our customers achieve higher cost efficiency and production efficiency and to contribute to the development of China and global intelligent manufacturing.