Technical Support Manager(Hysys)欧美独资软件供应商
上海帝博企业管理咨询有限公司
- 公司规模：少于50人
- 公司性质：外资(欧美)
- 公司行业：专业服务(咨询、人力资源、财会)
职位信息
- 发布日期：2017-01-31
- 工作地点：北京
- 招聘人数：1人
- 学历要求：本科
- 语言要求：英语 熟练
- 职位月薪：30-40万/年
- 职位类别：售前/售后技术支持经理
职位描述
职位描述：
We are now seeking a Manager, Technical Support, to grow and lead a team of Technical Support Consultants that provide technical support and training to customers using the Company Technology Engineering software suite. Reporting to the Director, the Manager is responsible for ensuring the support team resolves customer concerns within the assigned customer base to meet or exceed customer service requirements, is responsible for ensuring customer education needs are met and drive customers’ product usage and adoption.
Responsibilities:
? Manage a team of technical consultants providing customer issue resolution and training. This includes staffing, performance management, and employee development.
? Ensure Consultants provide timely and expert customer support to resolve a wide range of product usage and application issues for our customers, primarily through remote telephone and E-mail support but also through occasional on site visits.
? Make quick and sound decisions about how to handle critical problems that impact customer’s operating plants but are not solvable by normal support practices.
? Supervise day-to-day operations, including interfacing directly with customers as needed, and training new employees.
? Ensure satisfactory delivery of public and on-site customer training.
? Work as a member of the CS&T global management team to ensure departmental metrics are achieved.
? Function as an expert on the Company product line of software to mentor and train new support consultants.
? Deliver expert-level product training to customers on the Company software suite.
? Deliver pre-sales business consulting to Company’s potential customers for leads which originate from the Telesales organization.
? Drive training opportunities and achieve targets for students trained.
Qualifications:
? Bachelor’s Degree or equivalent in Chemical Engineering.
? Process simulation and modeling experience (HYSYS or Company Plus) is mandatory. Dynamic modeling, Heat Exchanger design experiences are advantage.
? Preferably seven years of relevant work experience in a technical field, preferably software support for the petroleum, petrochemical, or engineering industries with some successful supervisory experience. Minimum 3 years of experience in managing high performance technical team.
? Full language proficiency in Chinese and English communication.
? Domestic and International travel is required.
? Strong analytic and problem-solving skills. Strong ability to articulate them clearly (both written and oral).
? Strong ability in cross-functional collaboration.
? Additional consideration for experience with Company’s proprietary software.
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We are now seeking a Manager, Technical Support, to grow and lead a team of Technical Support Consultants that provide technical support and training to customers using the Company Technology Engineering software suite. Reporting to the Director, the Manager is responsible for ensuring the support team resolves customer concerns within the assigned customer base to meet or exceed customer service requirements, is responsible for ensuring customer education needs are met and drive customers’ product usage and adoption.
Responsibilities:
? Manage a team of technical consultants providing customer issue resolution and training. This includes staffing, performance management, and employee development.
? Ensure Consultants provide timely and expert customer support to resolve a wide range of product usage and application issues for our customers, primarily through remote telephone and E-mail support but also through occasional on site visits.
? Make quick and sound decisions about how to handle critical problems that impact customer’s operating plants but are not solvable by normal support practices.
? Supervise day-to-day operations, including interfacing directly with customers as needed, and training new employees.
? Ensure satisfactory delivery of public and on-site customer training.
? Work as a member of the CS&T global management team to ensure departmental metrics are achieved.
? Function as an expert on the Company product line of software to mentor and train new support consultants.
? Deliver expert-level product training to customers on the Company software suite.
? Deliver pre-sales business consulting to Company’s potential customers for leads which originate from the Telesales organization.
? Drive training opportunities and achieve targets for students trained.
Qualifications:
? Bachelor’s Degree or equivalent in Chemical Engineering.
? Process simulation and modeling experience (HYSYS or Company Plus) is mandatory. Dynamic modeling, Heat Exchanger design experiences are advantage.
? Preferably seven years of relevant work experience in a technical field, preferably software support for the petroleum, petrochemical, or engineering industries with some successful supervisory experience. Minimum 3 years of experience in managing high performance technical team.
? Full language proficiency in Chinese and English communication.
? Domestic and International travel is required.
? Strong analytic and problem-solving skills. Strong ability to articulate them clearly (both written and oral).
? Strong ability in cross-functional collaboration.
? Additional consideration for experience with Company’s proprietary software.
职能类别： 售前/售后技术支持经理
关键字： Hysys AspenPlus Technical 技术 售后
公司介绍
公司微博：******************/dbtalent?ref=http%3A%2F%***********%2F2674989551%2Ffans%3Ftopnav%3D11
公司QQ：1652479807
公司msn：workdbtalent@hotmail.com
公司QQ：1652479807
公司msn：workdbtalent@hotmail.com
联系方式
- Email：workdbtalent@hotmail.com
- 电话：13701722965