东莞招聘

职位描述：
Job summary:
1. Works as a Service Innovation Engineer on problems of moderate scope where the Analysis of service innovation data requires a review of a variety of factors using Root Cause Analysis.
2. The development of the solution requires a multi-disciplinary approach and knowledge of basic service innovation principles, -theories and -concepts. Formulates the solution for (technical) partial problems by combining previous experiences based upon technical analysis and service innovation (feasibility) studies.
3. May lead small service innovation projects, managing a small number of people.


Your responsibilities:
a) Define and implementing the product service roadmap, the training roadmap and service tooling roadmap (3-5 year scope), which is part of the overall business roadmap. This also includes translation of new services offerings into new product release specific service requirement. Furthermore translate the service technology roadmap into improvement projects on the CS product service information, service tooling and service training.
b) Organizes the input gathering from the different internal and external stakeholders (marketing, development, operations as well as the sales regions, key markets and global customer Service) and realize an alignment between the different parties in order to create a roadmap that is recognized as the right solution to realize long term CS targets.
c) Manage and act as demand manager towards PHC (outsourced service responsible for the delivery of service training) for the department in order to create a trainings portfolio that contributes to the overall service roadmap and to secure the quality of the provided service training to the key markets.
d) Realize the required serviceability level of the new developed products (aligned with the service roadmap) via assessment of the product during the different development stages and the creation of the product related service information, tools, training (outsourced to PHC) and spare parts.
e) Realize the implementation of the Product Related Customer Service Processes in the key markets complete and on time via the transfer of the product related service information/tooling/training to the key markets and managing the implementation of the product related CSP by the key markets.
f) Manage the SI department on staffing as well as processes to realize above mentioned responsibilities in an efficient / effective way and to secure compliance with applicable regulations (e.g. FDA).
g) Contribute as member of the Customer Services management team to the definition and execution of the strategy and objectives of the CS department that are aligned with the BU strategic goals.
h) Translate the CS objectives into clear actions/projects for the SI department and deploys these actions in such away to the employees that they take ownership and accountability of these activities.

We are looking for:
1. Education: Bachelor degree or above, major in technical Discipline such as mechanical, electronics, software, etc. Master Degree preferred.
2. Experience: around 7-10 years of experience in a business oriented environment.
3. Competencies and skills:
a) Familiar with the business drives behind the Customer Service processes within the key markets. Knowledge of the product functionality and basic knowledge on its architecture
b) Understanding of the service tooling and functionalities inside and outside the delivered products, Knowledge on the competence management of the FSE (Field service Engineer) in the field and the derived training approach at PHC.
c) Deep knowledge of the PCP process (road mapping as well as Product realization Projects).
d) Understanding of the way of working, business goals and objectives of the different stakeholders participating within the PCP process.
e) Good at English and Chinese language is a must including speaking and written. 举报 分享

荷兰皇家飞利浦公司是一家领先的健康科技公司，致力于在从健康生活方式、疾病预防、到诊断、治疗和家庭护理的整个“健康关护全程”，凭借先进的技术、丰富的临床经验和深刻的消费者洞察，不断推出整合的创新解决方案，助力健康医疗系统实现四重目标——提高大众健康水平、提高医护人员满意度、改善患者体验，并降低关护成本。飞利浦的愿景是通过有意义的创新，令世界更健康、更可持续的发展，到2030年每年改善25亿人的生活。

        飞利浦公司总部位于荷兰，2021年销售额达172亿欧元，在全球拥有大约78,000名员工，销售和服务遍布世界100多个国家。公司目前在诊断影像、图像引导治疗、病人监护、医疗信息化以及消费者健康和家庭护理领域处于领导地位。

        在飞利浦，每一个人，都至关重要。这是我们始终坚持的信念。在飞利浦，你将用数字化驱动有意义的创新，积极影响自己与数十亿人的生活，践行改善人类生活的使命。我们全心营造多元包容的工作环境，平等互助的工作氛围，让你的独特之处得到充分尊重和欣赏，鼓励你释放真我，以梦为马，不负韶华。本着 “立足中国，辐射全球” 的理念，我们通过布局广泛的业务线，为你带来广阔的平台、丰富的学习资源、多样的内部发展机会，助你成为具备全球化视野和本土深度的一专多能复合型稀缺人才。

创美好，做真我，迎蜕变。
我们深信每一个你都卓尔不凡, 更期待与志同道合的你笃行致远。