Customer Service Representative
康宁（上海）管理有限公司
- 公司规模：500-1000人
- 公司性质：外资(欧美)
- 公司行业：制药/生物工程
职位信息
- 发布日期：2017-02-04
- 工作地点：苏州
- 招聘人数：1人
- 工作经验：5-7年经验
- 学历要求：本科
- 语言要求：英语 熟练 普通话 精通
- 职位类别：客服经理
职位描述
职位描述：
Day to Day Responsibilities:
Process customer PO
Receive PO and confirm its completion and correctness
Load PO into system and trigger internal process
Work with cross function Corning team and CMs to confirm the expected shipment date and feedback to customer
Monitor the order progress.
Coordinate shipment
Confirm exact shipment date between customer and corning team.
Prepare all necessary shipment document (corning and Customer)
Confirm packing condition
Real time coordination of logistics
Record and resolve shipment issue, if there is
Payment collection
Records shipment status and payment status
Reconciliation between customer and Corning
Remind customer payment
Weekly & Monthly Report
Prepare weekly/monthly report to reflect:
Quantity of order
Revenue
On time delivery rate
Balance of back order
etc
?
Education & Experience
Bachelor degree (with 5-10 year experience) in related fields
Experience in glass parts or auto parts business is a plus
?
Required Skills
Strong CSR experience with good understanding of shipment terms and practice
Excellent verbal and written communication skills in English and in Mandarin are “must”
Outstanding interpersonal, telephone, skills are “must”.
Good cross functional team communication skill. Experience in multiple team work.
Strong problem solving skills, and independent execution skills
Quick learner with clear and logic thinking, effective priority skills
?
Desired Skills
Leadership experience to build a CSR team from scratch
Strong knowledge of commercial transaction processes
Ability to effectively manage multiple tasks
Demonstrates effective organizational skills
Results oriented / accomplishment driven
?
Soft Skills
Ability to function and thrive in a global team environment with an appreciation of aggressive goals
Flexible, service-oriented with proactive attitude
Stable, reliable, flexible
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Day to Day Responsibilities:
Process customer PO
Receive PO and confirm its completion and correctness
Load PO into system and trigger internal process
Work with cross function Corning team and CMs to confirm the expected shipment date and feedback to customer
Monitor the order progress.
Coordinate shipment
Confirm exact shipment date between customer and corning team.
Prepare all necessary shipment document (corning and Customer)
Confirm packing condition
Real time coordination of logistics
Record and resolve shipment issue, if there is
Payment collection
Records shipment status and payment status
Reconciliation between customer and Corning
Remind customer payment
Weekly & Monthly Report
Prepare weekly/monthly report to reflect:
Quantity of order
Revenue
On time delivery rate
Balance of back order
etc
?
Education & Experience
Bachelor degree (with 5-10 year experience) in related fields
Experience in glass parts or auto parts business is a plus
?
Required Skills
Strong CSR experience with good understanding of shipment terms and practice
Excellent verbal and written communication skills in English and in Mandarin are “must”
Outstanding interpersonal, telephone, skills are “must”.
Good cross functional team communication skill. Experience in multiple team work.
Strong problem solving skills, and independent execution skills
Quick learner with clear and logic thinking, effective priority skills
?
Desired Skills
Leadership experience to build a CSR team from scratch
Strong knowledge of commercial transaction processes
Ability to effectively manage multiple tasks
Demonstrates effective organizational skills
Results oriented / accomplishment driven
?
Soft Skills
Ability to function and thrive in a global team environment with an appreciation of aggressive goals
Flexible, service-oriented with proactive attitude
Stable, reliable, flexible
职能类别： 客服经理
公司介绍
康宁公司成立于1851年，总部位于美国纽约州康宁市。170年来，康宁凭借在特殊玻璃、陶瓷、光学物理领域的精湛专业知识，开发出众多引发了行业的革命性改变并改变人类生活的产品和工艺。康宁公司2020全年核心销售额达到115亿美元，2021年美国财富500强排名第277位。
康宁积极参与中国的发展已逾40年，康宁公司通过其子公司--康宁（上海）管理有限公司协调管理其在中国区的业务。今天，康宁在中国的投资与该地区新兴市场的趋势紧密结合。康宁在光通信、显示科技、汽车应用、生命科学及移动消费电子市场领域均是处于领先地位的企业之一。康宁公司在中国大陆地区的投资已超过80亿美元，并拥有约6000名员工。
欢迎将中英文简历发送E-mail至 gcrecruit@corning.com (请在邮件主题中注明应聘职位）
康宁积极参与中国的发展已逾40年，康宁公司通过其子公司--康宁（上海）管理有限公司协调管理其在中国区的业务。今天，康宁在中国的投资与该地区新兴市场的趋势紧密结合。康宁在光通信、显示科技、汽车应用、生命科学及移动消费电子市场领域均是处于领先地位的企业之一。康宁公司在中国大陆地区的投资已超过80亿美元，并拥有约6000名员工。
欢迎将中英文简历发送E-mail至 gcrecruit@corning.com (请在邮件主题中注明应聘职位）
联系方式
- Email：gcrecruit@corning.com
- 公司地址：上海市浦东金桥出口加工区鲁桥路358号 (邮编：200040)