Senior Customer Service Representative
伟创力电子科技（上海）有限公司 Flextronics Technology (Shanghai) Co., Ltd.
- 公司规模：500-1000人
- 公司性质：外资(欧美)
- 公司行业：电子技术/半导体/集成电路
职位信息
- 发布日期：2017-01-19
- 工作地点：上海-浦东新区
- 招聘人数：1人
- 职位月薪：0.8-1万/月
- 职位类别：客服专员/助理
职位描述
职位描述：
- Builds and fosters strong and solid relationship with Customer
- Provide Voice of Customer to internal organization to better serve and meet the Customer needs
- Receive Customer forecast/ PO and work with Planner to acknowledge to Customer
- Ensure P/O terms are as per the pre-agreed sales contract term (e.g. unit price, freight terms, ordering lead time, payment term etc.). Work with SM to clarify any discrepancy in Customer forecast/ PO.
- Create SO and work with Warehouse team to ensure on-time shipment to Customer
- Track forecast accuracy, work with Planner if any upside/ downside and negotiate with Customer for the liability to clear Aging stock.
- Inform Warehouse team to prepare shipping documents based on delivery date for goods picking up
- Provide necessary shipment details to Customer for tracking
- Handle Return Material Authorizations (RMA) or any other issues with Customer
- Work with Customer to get on-time payment
- Timely responses to Customer’s urgent enquires
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- Builds and fosters strong and solid relationship with Customer
- Provide Voice of Customer to internal organization to better serve and meet the Customer needs
- Receive Customer forecast/ PO and work with Planner to acknowledge to Customer
- Ensure P/O terms are as per the pre-agreed sales contract term (e.g. unit price, freight terms, ordering lead time, payment term etc.). Work with SM to clarify any discrepancy in Customer forecast/ PO.
- Create SO and work with Warehouse team to ensure on-time shipment to Customer
- Track forecast accuracy, work with Planner if any upside/ downside and negotiate with Customer for the liability to clear Aging stock.
- Inform Warehouse team to prepare shipping documents based on delivery date for goods picking up
- Provide necessary shipment details to Customer for tracking
- Handle Return Material Authorizations (RMA) or any other issues with Customer
- Work with Customer to get on-time payment
- Timely responses to Customer’s urgent enquires
职能类别： 客服专员/助理
公司介绍
伟创力简介
伟创力国际有限公司是全球领先的从概念成型到规模量产(sketch- to-scale) 解决方案供应商，为互联世界设计和制造智能产品。公司在 30 多个国家有近 200,000 万专业人士并且助力全世界开创智慧生活 (Live smarter)，并向不同行业和终端市场中各种规模的公司提供创新设计、工程、制造、供应链实时管控和物流服务。
在中国，伟创力占有1250万平方英尺生产面积，其中包括15个生产基地、研发中心、销售办公室以及1个区域支持中心。伟创力的10万员工提供包括但不限于制造设计、核心新品引进、印刷电路板组装、分部装配、总装、测试、外壳及物流的服务。
如欲了解更多伟创力的招聘信息，请访问https://flextronics.wd1.myworkdayjobs.com/en-US/Careers
Flex Overview
Flex is a leading sketch-to-scale solutions company that designs and builds intelligent products for a connected world. With approximately 200,000 professionals across 30 countries and a promise to help the world Live smarter, the company provides innovative design, engineering, manufacturing, real-time supply chain insight and logistics services to companies of all sizes in various industries and end-markets.
In China, Flex has amassed 12.5M manufacturing sq.ft. comprising 15 manufacturing sites, R&D & Tech Centres, Sales Office and a Regional Support Centre. Staffed by 100,000 employees, we provide services that include, but are not limited to design, new product introduction (NPI), printed circuit board assembly (PCBA), sub-assembly and full-assembly, test, enclosures, and logistics.
For more information about Flex vacancies, pls access https://flextronics.wd1.myworkdayjobs.com/en-US/Careers
伟创力国际有限公司是全球领先的从概念成型到规模量产(sketch- to-scale) 解决方案供应商，为互联世界设计和制造智能产品。公司在 30 多个国家有近 200,000 万专业人士并且助力全世界开创智慧生活 (Live smarter)，并向不同行业和终端市场中各种规模的公司提供创新设计、工程、制造、供应链实时管控和物流服务。
在中国，伟创力占有1250万平方英尺生产面积，其中包括15个生产基地、研发中心、销售办公室以及1个区域支持中心。伟创力的10万员工提供包括但不限于制造设计、核心新品引进、印刷电路板组装、分部装配、总装、测试、外壳及物流的服务。
如欲了解更多伟创力的招聘信息，请访问https://flextronics.wd1.myworkdayjobs.com/en-US/Careers
Flex Overview
Flex is a leading sketch-to-scale solutions company that designs and builds intelligent products for a connected world. With approximately 200,000 professionals across 30 countries and a promise to help the world Live smarter, the company provides innovative design, engineering, manufacturing, real-time supply chain insight and logistics services to companies of all sizes in various industries and end-markets.
In China, Flex has amassed 12.5M manufacturing sq.ft. comprising 15 manufacturing sites, R&D & Tech Centres, Sales Office and a Regional Support Centre. Staffed by 100,000 employees, we provide services that include, but are not limited to design, new product introduction (NPI), printed circuit board assembly (PCBA), sub-assembly and full-assembly, test, enclosures, and logistics.
For more information about Flex vacancies, pls access https://flextronics.wd1.myworkdayjobs.com/en-US/Careers
联系方式
- Email：accesibility@flextronics.com
- 公司地址：上班地址：张江