东莞招聘

职位描述：
DHL eCommerce, part of the DP DHL Group of Companies, is a leading provider of B2C eCommerce cross-border deliveries. Additionally, DHL eCommerce caters to the needs of its customers across the entire eCommerce value chain by providing service offerings from webshop technologies to marketing, warehousing and fulfillment through to domestic and cross border deliveries, and finally provide customer service support to the online shoppers. DHL eCommerce has the ambition to become a leader in eCommerce logistics in Asia Pacific and worldwide.
We are looking for a Senior Business Analyst to join our DHL eCommerce team!
The Senior Business Analyst will be responsible for onboarding & manage new DHL eCommerce accounts. The new role will be the liaison between departments and the customer to ensure successful onboarding of new business.
This role will be based in Hongkong.
Essential Responsibilities and Duties:
? Excellent interpersonal skills, including ability to coach, influence and build trust with management team and achieve results through managing a team, prioritizing the professional development of team members.
? Excellent problem-solving skills, including ability to structure and prioritize effort within South China area and ask the right questions to get to root causes
? Work in conjunction with the onboarding, customer services and operation to provide guidance on correct processes and procedures of shipment data or IT related issue.
? Initiate customer solutions design and proposal for downstream integration/implementation execution through IT and Customer Service.
? Evaluate customer need and recommend enhancements to provide workaround or solutions.
? Strong communication skills, including ability to construct compelling arguments supported by the right facts.
? Execute workaround or permanent fix or changes responsibilities to enable seamless shipment processing.
? Prioritize effort according to value and ease of implementation.
? Creating sections of reports, presentations, workshops and other client deliverables.
? Provide technical and business expertise to customers and their contractors during the implementation / integration process
? Coordinate resources and activities between clients and IT as required
? Maintain customer master data in applicable corporate systems.
? Provide feedback on customer issues and requirements.
? Liaison between the sales and cross-functional teams to guarantee proper solution or change is aligned with business requirements.
? Share and align local integration requirements with Onboarding to ensure that solution is aligned with business unit's goals and priorities.
REQUIRED SKILLS:
? Strong interest in learning and applying new product concepts to become SME resource for DHL eCommerce product, and customized solutions.
? Lead cross functional teams.
? Strong aptitude for learning new technologies and understanding how to utilize them in a customer-facing environment.
? Proficient in MS Office Word, Excel , Outlook, PowerPoint
? Effective presentation, oral and written communications skills
? Solid analytical, critical thinking, time management, teamwork, and organizational skills
? Self-motivated and ability to work independently
? Ability to understand and effectively communicate technical integration terms and processes
? Ability to read, write, and translate technical documentation
? Must promote a team environment.
? Team player with leadership potential.
? Travel within Greater China.

EDUCATION / EXPERIENCE:
? Bachelor’s Degree
? 6-8 years in eCom/logistic experience - must have at least 2-3 years of people management
experience
? Candidate must be proficient in spoken / written English and Mandarin.
? Ideal candidate must also have had team leading during their role in agency that required them
to mentor junior consultants.
? Having experience in Logistics / eCommerce is advantageous
? Knowledge of shipping systems preferred.
? Experience in Supply Chain, Shipping, Mail or Logistics preferred
? Project Management Certification preferred.

Please find us at "敦豪电子商务人才汇"
please send resume to ricky.liu3@dhl.com 举报 分享

DHL（敦豪）是全球物流行业领先品牌。凭借遍及全球220多个国家和地区的业务网络，逾380,000名员工，以安全、可靠的服务，将世界各地的个人和企业连结起来，促进了全球贸易往来。DHL隶属于德国邮政敦豪集团(Deutsche Post DHL Group)，2020年营收超过660亿欧元。

敦豪全球货运（DHL Global Forwarding，简称DGF）是敦豪旗下的货运物流板块，自1815年至今已有200多年的历史，在海陆空货运、跨境铁路及工业供应链管理等领域提供专业物流服务，为众多行业如科技、生命科学和医疗保健、新能源、汽车和零售等行业提供定制化的解决方案。我们还积极承担企业的社会责任，在绿色环保及帮助所在国弱势群体方面不断努力。以此，DHL致力于成为“服务全世界的物流公司”。

敦豪全球货运（中国）有限公司是DGF在中国的全资子公司。凭借扎实的物流操作经验，广泛的全球海陆空物流网络、专业热情的雇员、先进的物流信息技术、和灵活的价格体系等，成为我们的客户所信赖的物流合作伙伴。DHL全球货运中国的分公司和办事处遍及全国49个城市，拥有近3,000名的员工。