东莞招聘

职位描述：
Basic Objective & Purpose of the Job:
Interface with customer, conduct sales order processing and related follow up, coordinate the delivery and related clearance, maintain good relationship with customers and keep sales order records with the objective of ensuring customer satisfaction with LF's products and services within corporate policies, procedures and systems

Sales Order Processing
(i) Process order fulfillment via fax, e-mail, EDI and customer website;
(ii) acknowledge customer orders after receiving information from Material Department;
(iii) deal with customer queries relating to deliveries, price and product information;
(iv) coordinate with internal parties to improve on time delivery performance;
(v) regular backlog review and overdue backlog clean up;
(vi) take whatever necessary steps to prevent cancellations/ lost business and communicates information to Field Sales;
(vii) regular inventory review for customer special stocking programs, work with customer and internal team to keep the inventory at a reasonable level;
(Viii) timely review early warnings for reschedule dates and proactively relate this information to the customers and field sales to reduce number of premium freight carried out from LF reason;
(ix) RMA handling and follow up;
(x) coordinate the customer master change based on customer supplied information; request and coordinate material master creation into SAP system;
(xi) work with customer, sales team and finance department to resolve delinquent account receivable in order to ensure customer satisfaction with LF's services.

Delivery Processing
(i) coordinate with customer for AR payment;
(ii) review inventory and check with customer for delivery list;
(iii) make sure CRD align with the delivery date;
(iv) coordinate with customer for shipping docs, clearance docs for customs clearance;
(v) coordinate with logistics to ensure clearance process smoothly, and delivery to customer on time;
(vi) coordinate with logistics/finance for payment docs and invoice.

Customer Orientation
Listen to customer requirement, develop relations with customer and understand of customer needs; Drive related dept to take corrective actions and improvement project/activities to increase customer service level

Internal Coordination
Strengthen relationships with Supply Chain, Field Sales, Finance, Logistics, Support Hubs, EDI, and other functions in order to get effective support from other departments and satisfy customer requirements.

PO/Contract Review
Before order entry, review each customer contract / PO to make sure it is in line with SAP system setup and terms and conditions requested by company; apply for approvals for any special terms and conditions in order to make contract management in line with LF's policy and procedure.

Record Maintenance
(i)Secure all sales order data entered into SAP system timely and correctively;
(ii)control data error to minimum with help of SAP report; and
(iii) file all hard copy documents and records according to company policy requirements in order to ensure sales order data and documents can be kept completely, accurately and in line with the company retention polices.


Requirements:
Bachelor's degree
Minimum 2 year customer service experience
Fluent English communication skill will be better
Experience on SAP will be preferred 举报 分享

1927年，美国力特集团在芝加哥正式成立。集团通过研发和制造工业产品，致力于打造持续发展、更好链接和安全的世界。力特目前在全球超过15个国家设有工厂、研发和销售办公室，通过为客户设计和提供创新和可靠的解决方案实现战略合作。我们的终端客户超过10万个，产品广泛应用于工业、交通和电子领域。

我们一直致力于产品的不断革新，这些现已成为业界的标准。 今天的力特会继续秉承创新的优良传统，不断创造满足未来业务需求的全新解决方案。


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