粤语客服专员
埃森哲信息技术(大连)有限公司
- 公司性质:外资(欧美)
- 公司行业:外包服务
职位信息
- 发布日期:2017-01-30
- 工作地点:大连
- 招聘人数:若干人
- 学历要求:本科
- 语言要求:粤语 精通 英语 良好
- 职位类别:其他
职位描述
职位描述:
Operational Responsibilities
? Contact customers via e-mail/phone/fax and initiate collection activities.
? Input notes on payment agreements and take follow up actions.
? Reinstate accounts when payment is received.
? Determine further collection activities if payment has not been received.
? Initiate Collection Agency activities. This includes providing collection data and contact details to the Collection Agency.
? Flag invoices that relate to doubtful balances to be written off and input notes why the balance is not collectable (when necessary).
? Register invoice disputes.
? Follow escalation routes, adhere to laid down procedures and proactively identify problem areas and propose likely solutions to Team Leader.
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Operational Responsibilities
? Contact customers via e-mail/phone/fax and initiate collection activities.
? Input notes on payment agreements and take follow up actions.
? Reinstate accounts when payment is received.
? Determine further collection activities if payment has not been received.
? Initiate Collection Agency activities. This includes providing collection data and contact details to the Collection Agency.
? Flag invoices that relate to doubtful balances to be written off and input notes why the balance is not collectable (when necessary).
? Register invoice disputes.
? Follow escalation routes, adhere to laid down procedures and proactively identify problem areas and propose likely solutions to Team Leader.
职能类别: 其他
公司介绍
"埃森哲公司注册成立于爱尔兰,是一家全球领先的专业服务公司,为客户提供战略、咨询、数字、技术和运营服务及解决方案。我们立足商业与技术的前沿,业务涵盖40多个行业,以及企业日常运营部门的各个职能。凭借独特的业内经验与专业技能,以及翘楚全球的交付网络,我们帮助客户提升绩效,并为利益相关方持续创造价值。埃森哲是《财富》全球500强企业之一,目前拥有约50.5万名员工,服务于120多个国家的客户。我们致力驱动创新,从而改善人们工作和生活的方式。
埃森哲在大中华区开展业务30年,拥有一支1.6万多人的员工队伍,分布于多个城市,包括北京、上海、大连、成都、广州、深圳、香港和台北等。作为可信赖的数字化转型卓越伙伴,我们正在更创新地参与商业和技术生态圈的建设,帮助中国企业和政府把握数字化力量,通过制定战略、优化流程、集成系统、部署云计算等实现转型,提升全球竞争力,从而立足中国、赢在全球。
埃森哲在大中华区开展业务30年,拥有一支1.6万多人的员工队伍,分布于多个城市,包括北京、上海、大连、成都、广州、深圳、香港和台北等。作为可信赖的数字化转型卓越伙伴,我们正在更创新地参与商业和技术生态圈的建设,帮助中国企业和政府把握数字化力量,通过制定战略、优化流程、集成系统、部署云计算等实现转型,提升全球竞争力,从而立足中国、赢在全球。
联系方式
- Email:ops.campus@accenture.com