Customer Service Representative 客服代表(职位编号：CN1208-14)
上海康萨特人才服务有限公司
- 公司规模：50-150人
- 公司性质：外资(欧美)
- 公司行业：专业服务(咨询、人力资源、财会) 中介服务
职位信息
- 发布日期：2012-09-07
- 工作地点：上海
- 招聘人数：5
- 工作经验：三年以上
- 学历要求：大专
- 语言要求：英语熟练
- 职位类别：客服专员/助理(非技术) 生物工程/生物制药
职位描述
POSITION REFERENCE NUMBER
1208-14
POSITION CATEGORY
Customer Service
SUB-CATEGORY
Pharmaceutical / Chemical
LOCATION
Shanghai
POSITION TITLE
Customer Service Representative 客服代表
POSITION SUMMARY
Our Client is a leading company in pharmaceutical industry.
POSITION DESCRIPTION
- This position serves as front line customer contact and liaison between our customers and internal departments in order to enhance customer satisfaction and provide high quality service. Plays a key role in meeting and exceeding our customer expectations, which ultimately will result in improved customer relations, increased customer loyalty and increased sales, thus resulting in Company achieving its goal to be their customer's 'Supplier of Choice.'
- This position will have access to extremely confidential information; including customer account information, product applications, prices, purchase agreements and formulas.
POSITION RESPONSIBILITIES
- Maintain an accurate customer database and complete customer order profiles to ensure 100% error free order processing.
- Process orders in Oracle Order Management using customer order profiles.
- Obtain carrier information on delivery service and cost to schedule expedited shipments.
- Track shipments with freight carriers to ensure 100% on-time delivery.
- Fulfill customer requests for Quality Assurance and Shipping documentation including: Certificates of Analysis, Material Safety Data Sheets, Certificates of Origin, and Packing Lists.
- Coordinate customer requests for technical information and reference standards with Area Technical Managers.
- Review orders on credit hold with Credit Analysts. Provide feedback to customers on order credit status.
- Collect accurate information, research, respond and provide resolution to all customer inquiries including complaints, returns, and logistics issues.
- Provide weekly account receivable updates to sales force.
- Serve as back up for other Customer Service Coordinators.
- Assist in process improvement teams/projects to automate manual processes, establish best practice and focus on high quality service levels.
POSITION REQUIREMENTS
- Position requires a college above diploma (A.S. Degree in Business preferred) and minimum 3 years customer service experience, preferably in a manufacturing environment.
- Must be proficient with Microsoft Office applications (Word and Excel a must), have the ability to prioritize, multi-task, and be flexible.
- Must possess excellent communication skills.
公司介绍
WANTED - RECRUITMENT RESEARCHERS/TALENT FINDERS
Who we are:
Consult Group is a leading, Asia focused, recruitment consultancy with offices in UK, Shanghai, Beijing, Hong Kong, Singapore, Jakarta and Sydney.
What we do:
We specialize in delivering Executive Search and Recruitment services to multinational clients, placing senior national staff in leadership positions across the Asia Pacific region.
What we need:
Due to expansion, we are currently seeking highly driven individuals to act as Recruitment Researchers/Talent Finders to help our clients recruit top caliber executives for their organizations. Working as a Recruitment Researcher/Talent Finder, located in either Shanghai or Beijing, (we have vacancies in both locations) the role encompasses working as part of a dedicated team comprising both Consultants and Researchers who are responsible for finding, evaluating and short listing candidates to fill exciting employment opportunities with our established client base.
What we want:
We are looking for ambitious individuals who are capable of delivering a high quality service to multinational clients. Applicants should be educated to degree level. Experience within recruitment, telesales or market research would be advantageous. A proven track record of ambition and achievement, self-confidence and good business acumen are essential.
If you have a strong and confident personality, are a fast learner and good people skills and have the desire and the ability to develop and grow, we would very much like to hear from you.
What we give:
Competitive salaries will be offered and success related commissions are offered, as is the opportunity to work in a dynamic and exciting business environment. Excellent career paths are available.
What we want you do to:
If you think you have what it takes to succeed in this role then please apply by email, attaching your resume in MS Word format to:
For Beijing based positions: consultbj@consultcareer.com.cn
For Shanghai based positions: resume@consultcareer.com.cn
What you should also know:
Consult Group is an equal opportunities employer. Only qualified candidates shall be contacted. Additional information about Consult Group can be found at http://www.consultgroup.net
Who we are:
Consult Group is a leading, Asia focused, recruitment consultancy with offices in UK, Shanghai, Beijing, Hong Kong, Singapore, Jakarta and Sydney.
What we do:
We specialize in delivering Executive Search and Recruitment services to multinational clients, placing senior national staff in leadership positions across the Asia Pacific region.
What we need:
Due to expansion, we are currently seeking highly driven individuals to act as Recruitment Researchers/Talent Finders to help our clients recruit top caliber executives for their organizations. Working as a Recruitment Researcher/Talent Finder, located in either Shanghai or Beijing, (we have vacancies in both locations) the role encompasses working as part of a dedicated team comprising both Consultants and Researchers who are responsible for finding, evaluating and short listing candidates to fill exciting employment opportunities with our established client base.
What we want:
We are looking for ambitious individuals who are capable of delivering a high quality service to multinational clients. Applicants should be educated to degree level. Experience within recruitment, telesales or market research would be advantageous. A proven track record of ambition and achievement, self-confidence and good business acumen are essential.
If you have a strong and confident personality, are a fast learner and good people skills and have the desire and the ability to develop and grow, we would very much like to hear from you.
What we give:
Competitive salaries will be offered and success related commissions are offered, as is the opportunity to work in a dynamic and exciting business environment. Excellent career paths are available.
What we want you do to:
If you think you have what it takes to succeed in this role then please apply by email, attaching your resume in MS Word format to:
For Beijing based positions: consultbj@consultcareer.com.cn
For Shanghai based positions: resume@consultcareer.com.cn
What you should also know:
Consult Group is an equal opportunities employer. Only qualified candidates shall be contacted. Additional information about Consult Group can be found at http://www.consultgroup.net
联系方式
- 公司网站：http://www.consultgroup.net
- Email：consultbj@consultcareer.com.cn