东莞招聘

职位描述：
Job Summary
1. Responsible for providing technical assistance to worldwide service and sales personnel,
2. Monitoring product reliability and performance data, championing customers, service and support needs within the manufacturing facility, and driving continuous improvement of products, service and support strategies.
3. This position is in the exciting and growing field of Value Segment Monitoring.
Your Responsibilities:
The Product Support Engineer is responsible for all support aspects of a product throughout the entire product lifecycle; in particular s/he:
· Develops and implements the product’s technical support strategy and controls the product support process (for new and existing products)
· Generates a Product Support Plan for each product
· As a member of the cross-functional product development team ensures the product is supportable
· Performs service training to the field service reps
· Provides second-level back-up to service reps
· Establishes training procedures for service reps and technicians
· Gives technical support to internal and external customers
· Follows technical issues with products and manage the fix of problems
· Provides service communication to the field and drives corrective actions in the field
· Manages product’s End Of Support and End Of Life
· Follows applicable Quality System procedures for all

We are looking for
a) Education: Bachelor degree or above in Engineering related discipline, major in Biomedical Engineering is preferred
b) Experience: at least 5yrs work experience in product support or custom service function in medical device industry, with around 10yrs experience is preferred. Experience in patient monitor devices is an advantage.
c) Competencies and Skills:
l Good command of both English and Chinese is a must.
l Good problem analysis and solution capability.
l Good communication skills with internal and external stakeholders (R&D, Marketing/Field service, etc.), team spirit.
d) Others:　Conference call internationally with different markets , early morning and late nights a few times per month． 举报 分享

荷兰皇家飞利浦公司是一家领先的健康科技公司，致力于在从健康生活方式、疾病预防、到诊断、治疗和家庭护理的整个“健康关护全程”，凭借先进的技术、丰富的临床经验和深刻的消费者洞察，不断推出整合的创新解决方案，助力健康医疗系统实现四重目标——提高大众健康水平、提高医护人员满意度、改善患者体验，并降低关护成本。飞利浦的愿景是通过有意义的创新，令世界更健康、更可持续的发展，到2030年每年改善25亿人的生活。

        飞利浦公司总部位于荷兰，2021年销售额达172亿欧元，在全球拥有大约78,000名员工，销售和服务遍布世界100多个国家。公司目前在诊断影像、图像引导治疗、病人监护、医疗信息化以及消费者健康和家庭护理领域处于领导地位。

        在飞利浦，每一个人，都至关重要。这是我们始终坚持的信念。在飞利浦，你将用数字化驱动有意义的创新，积极影响自己与数十亿人的生活，践行改善人类生活的使命。我们全心营造多元包容的工作环境，平等互助的工作氛围，让你的独特之处得到充分尊重和欣赏，鼓励你释放真我，以梦为马，不负韶华。本着 “立足中国，辐射全球” 的理念，我们通过布局广泛的业务线，为你带来广阔的平台、丰富的学习资源、多样的内部发展机会，助你成为具备全球化视野和本土深度的一专多能复合型稀缺人才。

创美好，做真我，迎蜕变。
我们深信每一个你都卓尔不凡, 更期待与志同道合的你笃行致远。