Desktop Support Analyst (昆山IT)
美国力特集团
- 公司规模：1000-5000人
- 公司性质：外资（欧美）
- 公司行业：电子技术/半导体/集成电路
职位信息
- 发布日期：2016-12-11
- 工作地点：昆山
- 招聘人数：1人
- 工作经验：3-4年经验
- 学历要求：本科
- 语言要求：英语 良好
- 职位月薪：6000-7999/月
- 职位类别：技术支持/维护工程师 网络管理(Helpdesk)
职位描述
职位描述：
岗位职责:
1. The execution of routine (daily, monthly, quarterly, etc) regional computer operations, and connectivity support
2. The 24/7/365 availability and support of the Littelfuse regional computing environment including but not limited to desktops, laptops, wireless technologies, print services, remote access services, communications technologies, and network infrastructure hardware and software.
3. Responsible for maintaining all software on the PC and Servers (Office, scanning, etc)
4. The resolution, management, and accounting of incidents reported to the Helpdesk via the global Helpdesk trouble ticket management tool.
5. Direct and promote an end-user computing environment and support system which extends computing capability directly to the end-user in terms of software tools, computer hardware, development/maintenance guidelines, training, and consulting.
6. Guides and provides direction to the user community in the assessment and analyzing of business and departmental information processing needs and requirements to provide cost-effective computing solutions, whether of a traditional and nontraditional data processing orientation.
7. Assist in the development of plans and procedures critical to the ongoing operation of Littelfuse business. This includes disaster recovery, security administration, standards and policies.
8. Work closely with other groups to coordinate plans and activities including coordination to facilitate specific projects that involve the computing environment, and the installations of new products.
9. Implements corresponding plans based on technical staff recommendations.
10. Maintain service level commitment to user areas. Negotiate satisfactory agreements to meet or exceed requirements as these requirements fit the overall company objectives.
11. Maintain project documentation for accuracy, completeness, and conformance to standard.
12. Assist management with direction setting for the IT department as this relates to the achievement of corporate strategic initiatives.
13. Provide oversight to ensure that appropriate levels of security are implemented.
14. Continuously strive to improve client support, identifying opportunities and recommending solutions for improving service efficiency and effectiveness.
15. Maintain and develop documentation on systems supported. Maintain infrastructure standards documentation and support data such as address lists, maintenance logs etc.
16. Maintenance of accurate records on computer utilization.
任职资格:
1. Minimum 3 years experience with PC desktop, hardware and software support in a medium to large corporate environment.
2. Working knowledge of infrastructure (Wired and Wireless) networking concepts and troubleshooting.
3. Experience with support and maintenance of Active Directory.
4. Experience with the support and troubleshooting of client VPN connections.
5. Working knowledge of telecom concepts preferred.
6. The individual must have good aptitude and the ability to be effective in both oral and written communication, must be able to communicate and write in the English language
7. Must have an understanding of project lifecycle management (i.e. Scope of work, Analysis, documentation, etc.,)
8. This position directly impacts the availability of all production systems globally so 24x7 on call support and a willingness to work off-hours and weekends is required.
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岗位职责:
1. The execution of routine (daily, monthly, quarterly, etc) regional computer operations, and connectivity support
2. The 24/7/365 availability and support of the Littelfuse regional computing environment including but not limited to desktops, laptops, wireless technologies, print services, remote access services, communications technologies, and network infrastructure hardware and software.
3. Responsible for maintaining all software on the PC and Servers (Office, scanning, etc)
4. The resolution, management, and accounting of incidents reported to the Helpdesk via the global Helpdesk trouble ticket management tool.
5. Direct and promote an end-user computing environment and support system which extends computing capability directly to the end-user in terms of software tools, computer hardware, development/maintenance guidelines, training, and consulting.
6. Guides and provides direction to the user community in the assessment and analyzing of business and departmental information processing needs and requirements to provide cost-effective computing solutions, whether of a traditional and nontraditional data processing orientation.
7. Assist in the development of plans and procedures critical to the ongoing operation of Littelfuse business. This includes disaster recovery, security administration, standards and policies.
8. Work closely with other groups to coordinate plans and activities including coordination to facilitate specific projects that involve the computing environment, and the installations of new products.
9. Implements corresponding plans based on technical staff recommendations.
10. Maintain service level commitment to user areas. Negotiate satisfactory agreements to meet or exceed requirements as these requirements fit the overall company objectives.
11. Maintain project documentation for accuracy, completeness, and conformance to standard.
12. Assist management with direction setting for the IT department as this relates to the achievement of corporate strategic initiatives.
13. Provide oversight to ensure that appropriate levels of security are implemented.
14. Continuously strive to improve client support, identifying opportunities and recommending solutions for improving service efficiency and effectiveness.
15. Maintain and develop documentation on systems supported. Maintain infrastructure standards documentation and support data such as address lists, maintenance logs etc.
16. Maintenance of accurate records on computer utilization.
任职资格:
1. Minimum 3 years experience with PC desktop, hardware and software support in a medium to large corporate environment.
2. Working knowledge of infrastructure (Wired and Wireless) networking concepts and troubleshooting.
3. Experience with support and maintenance of Active Directory.
4. Experience with the support and troubleshooting of client VPN connections.
5. Working knowledge of telecom concepts preferred.
6. The individual must have good aptitude and the ability to be effective in both oral and written communication, must be able to communicate and write in the English language
7. Must have an understanding of project lifecycle management (i.e. Scope of work, Analysis, documentation, etc.,)
8. This position directly impacts the availability of all production systems globally so 24x7 on call support and a willingness to work off-hours and weekends is required.
职能类别： 技术支持/维护工程师 网络管理(Helpdesk)
关键字： IT helpdesk IT Support Engineer 技术支持
公司介绍
1927年，美国力特集团在芝加哥正式成立。集团通过研发和制造工业产品，致力于打造持续发展、更好链接和安全的世界。力特目前在全球超过15个国家设有工厂、研发和销售办公室，通过为客户设计和提供创新和可靠的解决方案实现战略合作。我们的终端客户超过10万个，产品广泛应用于工业、交通和电子领域。
我们一直致力于产品的不断革新，这些现已成为业界的标准。 今天的力特会继续秉承创新的优良传统，不断创造满足未来业务需求的全新解决方案。
力特在中国
力特在中国大陆目前共有6个工厂，分别坐落在苏州（两个）、无锡、东莞、上海和昆山。同时还设有北京、上海和深圳3个销售办事处。
苏州力特奥维斯保险丝有限公司
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力特半导体（无锡）有限公司
力特半导体（无锡）有限公司成立于2002年，位于无锡新区空港产业园。公司主要产品为瞬态电压抑制二极管(TVS DIVODES)和闸流体(SIDACtor THYRISTOR)等超压保护器件。2006年5月，由于康可公司在业界的杰出表现，被力特公司并购, 并于2007年在无锡新建晶圆厂。公司于2013年正式改名为力特半导体（无锡）有限公司。
东莞令特电子有限公司
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哈姆林电子（苏州）有限公司
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上海利韬电子有限公司成立于1996年，位于上海市徐汇区漕河泾开发区。公司主要产品为过流超压保护器。2016年3月，由于公司在业界的产品优势和杰出表现，被全球知名的保险丝生产商美国力特公司并购,公司于2016年正式更名为上海利韬电子有限公司。
昆山利韬电子有限公司
昆山利韬电子有限公司成立于2005年，位于昆山综合保税区B区。公司主要产品为过流超压保护器。2016年3月，由于公司在业界的产品优势和杰出表现，被全球知名的保险丝生产商美国力特公司并购,公司于2016年正式更名为昆山利韬电子有限公司。
我们一直致力于产品的不断革新，这些现已成为业界的标准。 今天的力特会继续秉承创新的优良传统，不断创造满足未来业务需求的全新解决方案。
力特在中国
力特在中国大陆目前共有6个工厂，分别坐落在苏州（两个）、无锡、东莞、上海和昆山。同时还设有北京、上海和深圳3个销售办事处。
苏州力特奥维斯保险丝有限公司
苏州力特奥维斯保险丝有限公司成立于1995年，坐落在苏州工业园区。目前苏州力特主要从事设计、制造管状保险丝、汽车保险丝等电路保护装置并提供相关的技术服务。
力特半导体（无锡）有限公司
力特半导体（无锡）有限公司成立于2002年，位于无锡新区空港产业园。公司主要产品为瞬态电压抑制二极管(TVS DIVODES)和闸流体(SIDACtor THYRISTOR)等超压保护器件。2006年5月，由于康可公司在业界的杰出表现，被力特公司并购, 并于2007年在无锡新建晶圆厂。公司于2013年正式改名为力特半导体（无锡）有限公司。
东莞令特电子有限公司
东莞令特电子有限公司成立于2007年，地址位于中国东莞虎门。目前东莞令特电子有限公司主要生产便携式电子芯片、工业节电及保护产品，技术涵盖MOV和MLV/SMD 等领域。
哈姆林电子（苏州）有限公司
哈姆林电子（苏州）有限公司成立于2007年，坐落在苏州工业园区。哈姆林电子是一家专注于传感器技术的企业，为全球汽车、工业和消费品行业的各种供应商客户提供解决方案。
上海利韬电子有限公司
上海利韬电子有限公司成立于1996年，位于上海市徐汇区漕河泾开发区。公司主要产品为过流超压保护器。2016年3月，由于公司在业界的产品优势和杰出表现，被全球知名的保险丝生产商美国力特公司并购,公司于2016年正式更名为上海利韬电子有限公司。
昆山利韬电子有限公司
昆山利韬电子有限公司成立于2005年，位于昆山综合保税区B区。公司主要产品为过流超压保护器。2016年3月，由于公司在业界的产品优势和杰出表现，被全球知名的保险丝生产商美国力特公司并购,公司于2016年正式更名为昆山利韬电子有限公司。
联系方式
- Email：dli5@littelfuse.com
- 公司地址：深圳市南山区高新产业园高新南一道德赛科技大廈1604B室