东莞招聘

Supply Line feedback Engineer's role is to organize solutions (from the analysis to the righ action deliver material/component/instructions/improvement ) to the reported non-conformity
so that the harm to the installation or modernizations or maintenance activities is as small as possible. She/he shall looks after that the immediate cause of the non-conformity and responsible body are clarified as part of the providing the solution.
The tool to record and transfer information and request material is the quality feedback tool.
2. Responsibilities and key activities
This section includes the responsibilities and key activities that the Feedback Engineer is either accountable or responsible to execute.


Responsibilities and key activities


Supply line:

Handling of non-conformities

· Ensures efficient solution to the reported non-conformities.
· Makes validity check and requests for clarification from Frontline when needed (eg. when not at KM material level or otherwise vague).
· Opens sales orders for the feedback delivery, follows the process and makes sure that the tasks are closed.
· Organises engineering when needed and supervises timely completion of engineering activity.
· Orders the material from supplier or from internal components unit, follows the supplier performance.
· Defines responsibility in cases of non-conformities, in line with the available information (FL, SL).
· Ensures fluent communications between the Front Line and the Supply Unit Feedback Team and also with other feedback teams in other KSU units .
· Manages all the tasks in his area understanding and applying the systematic problem solving principles and identifying the situations where quick fixes are needed,and the differences between quick fixes and root cause solutions.


3. Performance measures
Performance measures

· Quality time from receiving the feedback to order supplier.
· Reaction time from receiving the feedback to supplier delivery.
· Clarifying responsible body and timely closing of feedback notification and its tasks.
· KPI in Quality need to measure the effectiveness of the solutions based on the time, cost, satisfaction and stable process for the future (continuous improvement)


4. Competence profile
4.1 Behavioural competence

· Quality focus
· Analysis & problem solving
· Detail focus
· Flexibility
· Collaborating
· Customer focus
· Confidence
· Can Do Attitude
· Quick learning
· Good team work
· Can work under pressure
· Proactive thinking

4.2 Professional requirements

· Basic IT user knowledge and skills.
· Able to quickly search information in various data resources.
· Ability to listen and to collect the correct info on the feedback.
· English is essential
· Additional languages(Japanese and Korean) skill will be bonus
· Undergraduate education background, logistic and SCM will be bonus
· Good communication skills --- clear

受到创始人创业热情的激发,具有预见潜在市场机会的超强能力，HCL已经成为技术领域的领跑者。1976年，在一个小车库里孕育的远见卓识，历经四十二载后蜕变成为一家市值75亿美元的全球科技企业。今天，HCL的软件服务部门-HCL科技有限公司已成为一家经营业务转型、企业和客户应用程序、基础架构管理、业务流程外包和工程服务的领先供应商。HCL利用其遍布32个国家的全球交付模式，提供行业解决方案，如金融服务业、制造业、航空与国防业、电信、零售和快速消费品、生命科学和保健、媒体娱乐、旅游、运输及物流、汽车、能源与公用事业等。

HCL在过去的四年间实现了3次的增长证明了一个事实：其可在全球范围内实现业务改造的能力得益于其以客户需求为核心的自我变革能力。这就是HCL拥有的全球公认、独特的管理模式。《时代》杂志称HCL为“创新的动力室，在那里员工可以发挥无尽的创造力”。HCL的核心价值和其***的“员工优先”理念已经领导HCL在许多前沿领域取得成功和荣誉，并且作为哈佛、伦敦商学院、达顿商业出版和最近大卫汤姆逊的新书《迈向十亿的蓝图-以指数增长的七要素》的研究案例。

目前，HCL的132万名工作人员正紧锣密鼓地与500多个具有远见的客户合作，帮助他们转变运行模式并启动变革来改变商业经营模式。