东莞招聘

职位描述：
JOB DESCRIPTION

TITLE Operations Manager

BUSINESS UNIT Corporate Solutions – Project & Development Services

REPORTING TO Ops Director of PDS China

DIRECT REPORT POSITIONS N/A

JOB RELATIONSHIPS Internal
Project team, Internal Audit, Ops management team

External
Internal Audit, Government institute

POSITION GOALS Provide operational oversight for PDS projects, ensuring all meet established risk, technical and procedural objectives/standards.

DUTIES & RESPONSIBILITIES Governance of operational policies, procedures and practices, and implementation
? Be accountable for PDS procedures/system is in place and being used in assigned cities
? Responsible for ensuring that PDS teams have access to operational tools and facilities, accountable for project setup and provide support accordingly
? As a key member of the China OPS team, actively contribute feedback and suggest improvements on all aspects of PDS’ Operational policies, procedures and practices
Project review and risk management
? Be accountable and conduct project reviews/audits for selected projects - focusing on risk assessment (risks to JLL and Client) and compliance to JLL processes and procedures
? Provide solutions to key risks and issues identified (above 56), report to China management on key risks/issues and drive implementation of any required rectification
? Support China Ops by carrying out monthly risk review and regular project audits
? Be responsible to ensure risk are up to date, mitigation plan in place, and working in assigned cities
? Actively participate or lead risk workshops for clients/JLL
Implement, assist conducting/conduct of training programs
? Contribute/present training programs and be responsible to drive the implementation in selected cities
? Identify and give any one on one training
? Contribute to the ongoing refinement of China training programs
? Provide training support when required
? Provide training to new starters
? Mentor new starters in Operations system
? Training on Risk reporting (based on PDS training materials)
Drive profitability in delivery
? Be accountable to ensure profitability tracking on the project level in selected cities, is fully complaint ,contribute to ongoing refinement of tracking system
? Be accountable for project resourcing and/or over servicing and profitability and identify shortfalls.
? Work with location managers/Ops director to take actions/report accordingly
 
KEY PERFORMANCE
MEASURES
See individual Performance Measurement Targets


EMPLOYEE SPECIFICATIONS Education /Work Experience Requirement
? Relevant education background, major in construction/engineering background is referred
? At least 8 years’ experience in consulting, at least 4 years’ experience as project manager, operations management experience is a plus
? Good knowledge of China safety regulations and laws
? Be able to communicate with safety management
? Prefer to have work experience with MNCs in similar role/level
? Ability to mentor and train staff, make up training materials, hold and arrange the training
Technical and Administrative Skills
? Strong technical background in construction or safety
? Skills for MS Project, Excel, Word


COMPETENCIES Understanding the business
? Understand project products, systems, processes, tools and best practices
? Effectively uses all appropriate online systems and tools
? Monitor project safety requirements and demonstrates a ‘safety first’ mindset
? General knowledge of key industries and local market
? Knowledge of both real estate and construction (or specialist) business / vendors
? Understands client’s business requirements
? Basic understanding of drivers that move margins at the site level
? Knows contractual, financial and time related goals as they relate to site operations
? Ensures follow-on business through flawless execution and delighted customers
Flawless execution & Results orientation
? Committed to flawless execution. Drives to achieve KPIs for the site
? Proactively seeks client feedback and acts on it. Receives positive customer feedback scores
? Implements “best in class” standards
? Proficiently manages multiple activities (including different people, vendors and resources) across the project to accomplish a goal
? Seen as a team player, cooperative
? Accepts the value of being part of a larger firm
? Encourages collaboration within and outside the team
? Willingly shares information and resources
? Actively supports both the JLL and PDS brand
? Demonstrates perseverance in the face of obstacles
? Maintains solution oriented mindset at all times
Problem Solving & Strategic Thinking Skills
? Demonstrates good understanding of the clients needs and develops sound solutions to address these
? Able to handle site-specific problems & delivers integrated solutions
? Quickly adapts to changing environment, displays positive attitude towards change
? Be able to handle ambiguity
? Can negotiate to generate risk assessed solutions
? Be able to address root causes of problems, not just symptoms
? Anticipates problems proactively and devises contingency plans
? Understands the strategic priorities set for the project
? Demonstrate mindset and ability to improve client service experience
? Supports account or client specific change programs.
? Supports regional initiatives as required
? Actively contributes to local peer group and supports knowledge sharing within the account or client
Client Focus & Relationship Management
? Comprehensive knowledge of what’s happening on the project
? Demonstrates that s/he values and respects other people’s views
? Adopts style of interaction to client/situational needs
? Able to manage client expectation
? Able to resolve conflict at site level but maintain compliance within boundaries of established policies
? Understands client needs and knows how the firm delivers against these
? Builds and works to sustain lasting relationships with clients
? Is viewed as valuable resource by clients
? Demonstrates “client first” mindset
? Understands the CRM process
Communication & Presence
? Demonstrates credibility
? Clearly seen as being “in charge” of the site
? Earns the clients’ trust
? Respectful of people from different backgrounds
? Respects different points of view as being as valid as own
? Understands and can apply JLL ethical goals
? Articulates ideas and facts clearly, logically and concisely in oral and written communication
? Manages detail appropriately in reporting
? Actively listens to others and has patience to hear people out
? Can get message across and have desired effect
? Maintains calm when dealing with difficult clients / vendors
Leadership & People Development
? Well respected individual, leads by example
? Reactive, responsive, visible, approachable
? Invites exchange of opinions and ideas
? Shares information proactively
? Manages performance and self-development
? Engineers situations for team members to practice and demonstrate new skills
? Motivates project member to give their best
? Upholds the firm’s values and culture 举报 分享

About JLL

Jones Lang LaSalle Incorporated (NYSE: JLL) is a leading professional services firm that specializes in real estate and investment management. JLL is a Fortune 500 company with annual revenue of $16.3 billion, operations in over 80 countries and a global workforce of more than 93,000 as of September 30, 2019. For more information, please visit our official

关于仲量联行

仲量联行（纽交所交易代码：JLL）是全球房地产专业服务和投资管理公司。仲量联行是《财富》500强企业，截至2019年9月30日，仲量联行业务遍及全球80多个国家，员工总数超过93,000人, 2018财政年度收入达163亿美元。