eCommerce Marketing & Channel Ops Specialist
盖璞（上海）商业有限公司(Gap China)
- 公司规模：500-1000人
- 公司性质：外资(欧美)
- 公司行业：服装/纺织/皮革
职位信息
- 发布日期：2016-11-24
- 工作地点：上海
- 招聘人数：若干人
- 职位类别：电子商务专员 网络推广专员
职位描述
职位描述：
SUMMARY: The marketing and channel operation specialist on eCommerce team will manage the scheduling and planning of website marketing and promotions to support China eCommerce channels, manage key events calendar. And also responsible of monitoring customer service performance as well as logistic related coordination.
ESSENTIAL DUTIES & RESPONSIBILITIES:
? Understand business goals and requirements for each channel and contribute to it by planning events and executing the promotion plans.
? Maintain the site calendar; own the site promotion schedule tracking.
? Coordinate activities from various business partners including Merchandising, Marketing, Creative, and QA, among others.
? Owns the documentation, maintenance, and communication of the monthly/weekly promotions delivery schedule; ensure accuracy of the promotions and events as an on-going basis.
? Assess processes and communication methods of delivery schedule, and identify improvement areas. Work with manager to implement change where needed.
? Work and monitor customer service KPIs, lead necessary internal and external coordination.
? Handle the monthly payment with finance as needed.
? Proactively seeks out opportunities to learn more about brand business processes and systems. Uses knowledge to suggest new ideas and change to improve overall efficiency of processes.
ORGANIZATION RELATIONSHIPS:
? Reports to eCommerce Director, Marketing and Channels.
? Supervises contracted channel operation team from outsourced partner.
? Work closely with counterpart of creative team, marketing, merchandising, MDP and IT.
REQUIRED QUALIFICATIONS:
? At least 3 years working experience. 1-2 years+ experience with e-commerce platforms.
? Understands site production process.
? Experience with apparel industry would be highly desirable.
? Experience of customer service management will be prioritized.
? Strong interpersonal skills to build relationships and achieve results with third party channel platform owners. Detailed understanding of third party channel sales levers, operations, promotion events and protocols.
? Highly detailed oriented, experience in project management and communication deliverables for multiple projects at any given time. Must be a team player.
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SUMMARY: The marketing and channel operation specialist on eCommerce team will manage the scheduling and planning of website marketing and promotions to support China eCommerce channels, manage key events calendar. And also responsible of monitoring customer service performance as well as logistic related coordination.
ESSENTIAL DUTIES & RESPONSIBILITIES:
? Understand business goals and requirements for each channel and contribute to it by planning events and executing the promotion plans.
? Maintain the site calendar; own the site promotion schedule tracking.
? Coordinate activities from various business partners including Merchandising, Marketing, Creative, and QA, among others.
? Owns the documentation, maintenance, and communication of the monthly/weekly promotions delivery schedule; ensure accuracy of the promotions and events as an on-going basis.
? Assess processes and communication methods of delivery schedule, and identify improvement areas. Work with manager to implement change where needed.
? Work and monitor customer service KPIs, lead necessary internal and external coordination.
? Handle the monthly payment with finance as needed.
? Proactively seeks out opportunities to learn more about brand business processes and systems. Uses knowledge to suggest new ideas and change to improve overall efficiency of processes.
ORGANIZATION RELATIONSHIPS:
? Reports to eCommerce Director, Marketing and Channels.
? Supervises contracted channel operation team from outsourced partner.
? Work closely with counterpart of creative team, marketing, merchandising, MDP and IT.
REQUIRED QUALIFICATIONS:
? At least 3 years working experience. 1-2 years+ experience with e-commerce platforms.
? Understands site production process.
? Experience with apparel industry would be highly desirable.
? Experience of customer service management will be prioritized.
? Strong interpersonal skills to build relationships and achieve results with third party channel platform owners. Detailed understanding of third party channel sales levers, operations, promotion events and protocols.
? Highly detailed oriented, experience in project management and communication deliverables for multiple projects at any given time. Must be a team player.
职能类别： 电子商务专员 网络推广专员
公司介绍
GAP为各年龄层消费者带来经典的美国风尚。
从1969年创立以来，GAP一直广受时尚消费者青睐，人们喜欢用GAP时髦又休闲的服饰轻松搭配，穿出自己的时尚风格。今天，GAP依然是人们选购T恤、帽衫、贴身裤装和牛仔等衣橱必备的首选品牌。
从最初的Gap发展到现在包括GapKids, babyGap, GapMaternity和gapbody的全系列产品，GAP能满足各年龄层消费者的时尚需求。
发展至今，GAP已成为以“酷、自信、休闲”风格的服饰演绎生活方式的文化标志。
从1969年创立以来，GAP一直广受时尚消费者青睐，人们喜欢用GAP时髦又休闲的服饰轻松搭配，穿出自己的时尚风格。今天，GAP依然是人们选购T恤、帽衫、贴身裤装和牛仔等衣橱必备的首选品牌。
从最初的Gap发展到现在包括GapKids, babyGap, GapMaternity和gapbody的全系列产品，GAP能满足各年龄层消费者的时尚需求。
发展至今，GAP已成为以“酷、自信、休闲”风格的服饰演绎生活方式的文化标志。
联系方式
- 公司地址：上城区延安路278号
- 电话：13621652304