Customer Service Representative 客服专员
康宁（上海）管理有限公司
- 公司规模：500-1000人
- 公司性质：外资(欧美)
- 公司行业：制药/生物工程
职位信息
- 发布日期：2016-11-23
- 工作地点：深圳-福田区
- 招聘人数：1人
- 工作经验：5-7年经验
- 学历要求：大专
- 职位类别：客服专员/助理
职位描述
职位描述：
Day to Day Responsibilities:
Internally
？ Coordinate sample requests as needed
？ Balance shipment arrangement among customers based on AM’s communication
？ Liaise with local CS among regions
？ Coordinate with Corning manufactories and SCM for shipment arrangement
？ System maintenance for order management, shipment arrangement, payment monitor, RMA management and credit release.
？ Support project assignments
Externally
？ Collect customer demand for shipment preparation
？ Collaborate with customers for the related documents/processes initiation
？ Provide the routine shipping schedule to customers
？ Follow up with replacement or credit release for RMA
？ Monitor AR
？ Visit customers to maintain relationship
Education & Experience
？ 5 years of customer service or commercial experience.
？ 3 years of supervisor experience is a plus.
？ Minimum college degree and university degree is a plus.
Required Skills
？ Responsible for coordination and execution OTC (order to cash) management.
？ Engage and collaborate with Account manager, Engineer and Supply Chain to fulfill customer requirements.
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Day to Day Responsibilities:
Internally
？ Coordinate sample requests as needed
？ Balance shipment arrangement among customers based on AM’s communication
？ Liaise with local CS among regions
？ Coordinate with Corning manufactories and SCM for shipment arrangement
？ System maintenance for order management, shipment arrangement, payment monitor, RMA management and credit release.
？ Support project assignments
Externally
？ Collect customer demand for shipment preparation
？ Collaborate with customers for the related documents/processes initiation
？ Provide the routine shipping schedule to customers
？ Follow up with replacement or credit release for RMA
？ Monitor AR
？ Visit customers to maintain relationship
Education & Experience
？ 5 years of customer service or commercial experience.
？ 3 years of supervisor experience is a plus.
？ Minimum college degree and university degree is a plus.
Required Skills
？ Responsible for coordination and execution OTC (order to cash) management.
？ Engage and collaborate with Account manager, Engineer and Supply Chain to fulfill customer requirements.
职能类别： 客服专员/助理
公司介绍
康宁公司成立于1851年，总部位于美国纽约州康宁市。170年来，康宁凭借在特殊玻璃、陶瓷、光学物理领域的精湛专业知识，开发出众多引发了行业的革命性改变并改变人类生活的产品和工艺。康宁公司2020全年核心销售额达到115亿美元，2021年美国财富500强排名第277位。
康宁积极参与中国的发展已逾40年，康宁公司通过其子公司--康宁（上海）管理有限公司协调管理其在中国区的业务。今天，康宁在中国的投资与该地区新兴市场的趋势紧密结合。康宁在光通信、显示科技、汽车应用、生命科学及移动消费电子市场领域均是处于领先地位的企业之一。康宁公司在中国大陆地区的投资已超过80亿美元，并拥有约6000名员工。
欢迎将中英文简历发送E-mail至 gcrecruit@corning.com (请在邮件主题中注明应聘职位）
康宁积极参与中国的发展已逾40年，康宁公司通过其子公司--康宁（上海）管理有限公司协调管理其在中国区的业务。今天，康宁在中国的投资与该地区新兴市场的趋势紧密结合。康宁在光通信、显示科技、汽车应用、生命科学及移动消费电子市场领域均是处于领先地位的企业之一。康宁公司在中国大陆地区的投资已超过80亿美元，并拥有约6000名员工。
欢迎将中英文简历发送E-mail至 gcrecruit@corning.com (请在邮件主题中注明应聘职位）
联系方式
- Email：gcrecruit@corning.com
- 公司地址：上海市浦东金桥出口加工区鲁桥路358号 (邮编：200040)