东莞招聘

职位描述：
Interfaces with customers and multiple business and functional partners to deliver exceptional service to customers and profitability to Dow

KEY JOB RESPONSIBILITIES INCLUDE:
1. Process and manage customers' orders in compliance with order fulfillment process guidelines, function's performance standard and business rules with competence in Diamond System, particularly local, intra area and inter area order process.
2. Track order status of overall order process with highlights in shipment/delivery of the right products, and documents follow up for smooth the delivery of cargo to customers.
3. Act as backup to other CSR on order handling.
4. Problem solving at each stage of pre-order entry, order entry, post order entry and coordination of supply chain activities.
5. Develop & maintain a strong working relationship with relevant functional groups within Dow and most important with customers, through excellent communication skills.
6. Develop the level of computer skills to be able to handle the daily operations and others activities as assigned.
7. Handle incoming enquiries as appropriate in a timely and responsive manner.
8. Continuously work on improvements, identify root causes hindering the total order process and recommend corrective actions.

Education/Certification Requirements:
- Bachelor Degree with Business, International trading or Logistics related discipline is preferred.
- 2-3 year related customer service working experience is preferred
- Good command of English and Mandarin in speaking, writing, reading and listening
- Strong interpersonal and communication skills
- Be able to stay organized, calm and constructive under high stress and frequent changes 举报 分享

陶氏（NYSE: DOW）运用科学和技术的力量，不断创新，为人类创造更美好的生活。陶氏通过材料、聚合物、化学和生物科学，来推动创新和创造价值，全力解决当今世界的诸多重大挑战，如满足人们的诸多需求：新鲜的食物、更加安全和可持续的交通方式、更清洁的水、更高的能源效率、更耐用的基础设施、不断提升的农业生产效率，等等。陶氏以其一体化、市场驱动型的业务组合，为全球175个国家和地区的客户提供种类繁多的高科技产品和解决方案，应用于包装、基础设施、交通、消费者护理、电子、农业等高速发展的市场。2016年，陶氏年销售额为480亿美元，在全球拥有约56,000名员工，在34个国家和地区运营189个生产基地，产品系列达7,000多种。