Customer Service Manager
常州市骏马车辆配件厂
- 公司规模：500-1000人
- 公司性质：民营公司
- 公司行业：汽车及零配件
职位信息
- 发布日期：2012-08-24
- 工作地点：常州
- 招聘人数：1
- 工作经验：五年以上
- 学历要求：本科
- 语言要求：英语熟练
德语熟练 - 职位类别：客户关系经理/主管
职位描述
Main tasks:
1. Lead order processing and customer service - technical support teams to implement business objectives and accomplish company's goals.
2. Provide pre / after sales technical service & products application, and technical training;
3. Handle and coordinate order processing, production planning, discount evaluation and customer complains.
4. Take the role of key user of SAP and maintenance person in factory;
5. Contact closely with headquarter of AP to provide the sales forecast of timely to production department.
Responsibility:
Responsible for leading customer service team to provide pre-sales and after-sales technical service and products application, and training to customers. Leader for training & application center;
Responsible for leading planning team to process orders and as a liaison among headquarter, sales and factory;
Requirements:
1. Bachelors degree or equivalent related experience in mechanical, electrical and automotive;
2. More than 5 years experiences in customer service and 3 years work experiences at mechanical products.
3. Customer-oriented, self-starter, work under pressure, flexible, presentable;
4. Good leadership for multi-nation team;
5. Excellent communication in English (written & spoken), German or Chinese proficiency is preferred.
Language:
English or Chinese, German is a plus
Nationality
Open
1. Lead order processing and customer service - technical support teams to implement business objectives and accomplish company's goals.
2. Provide pre / after sales technical service & products application, and technical training;
3. Handle and coordinate order processing, production planning, discount evaluation and customer complains.
4. Take the role of key user of SAP and maintenance person in factory;
5. Contact closely with headquarter of AP to provide the sales forecast of timely to production department.
Responsibility:
Responsible for leading customer service team to provide pre-sales and after-sales technical service and products application, and training to customers. Leader for training & application center;
Responsible for leading planning team to process orders and as a liaison among headquarter, sales and factory;
Requirements:
1. Bachelors degree or equivalent related experience in mechanical, electrical and automotive;
2. More than 5 years experiences in customer service and 3 years work experiences at mechanical products.
3. Customer-oriented, self-starter, work under pressure, flexible, presentable;
4. Good leadership for multi-nation team;
5. Excellent communication in English (written & spoken), German or Chinese proficiency is preferred.
Language:
English or Chinese, German is a plus
Nationality
Open
公司介绍
公司成立于1998年，经过多年努力，产品国内领先