常州招聘

Principal Duties and Responsibilities:

· Partner with Business Key and Power Users in their daily work, especially after Go-Live of new units

· Second Level Support for Integrated ERP Solution in the area of CRM (Incident and Service management)

· Monitor and enable SLA fulfillment on all support levels

· Analysis & monitoring of critical customer situations in CRM and ECC

· Close cooperation with Global Functional Leads and India Delivery Center

· Professional, proactive communication with business users and colleagues

· Resolution of system and process issues occurring in the productive environment

· Design, specification, test, documentation and implementation of changes to business processes

· Monitoring, analyzing, tuning, and optimizing business processes and interfaces in close cooperation with the SAP Template and Deployment teams

· Work with Power Users on establishing an effective support structure for SAP

Critical Competencies/Minimum Requirements:

· _{At least 3 years working experience with SAP CRM}

_{· Experience in 2 of the following modules: Service, Contact center, E- commerce}

_{· Experience in WebUI Customizing}

_{· Experience in supporting an integrated ERP solution ensuring that the business solution performs effectively}

_{· Language skills: Proficient in both English & Chinese written and oral}

_{· Strong team player with a critical, yet result-oriented and positive attitude}

_{· Extensive communication and presenation skills}

_{· Ability to work in a global environment (cultural awareness)}

_{· Long Term Commitment to METTLER TOLEDO}

_{· Open for travel depending on business needs}

梅特勒托利多已走过一百多年的光辉历程。秉承“我们诚实守信、我们追求创新、我们关注质量、我们持续改进和我们善用资源”的企业价值观，我们以创新的解决方案和优质服务，持续地为客户创造价值。
    我们在上海、常州、成都设立运营中心、制造基地及研发中心，并拥有遍布全国的销售及服务网络。我们的实验室解决方案，普遍应用于研发、科研、药物发现及质量控制实验室；我们的工业解决方案，覆盖的范围从原料进货检验、在线过程控制与终端包装控制，到物流与运输；在食品零售业，我们为新鲜食品管理提供的产品涉及进货检验和预包装，门店自助服务解决方案、熟食柜台和结算终端。我们训练有素、反应迅捷的专业服务队伍，能够为客户提供全方位的便捷服务。
    我们极为重视员工的发展，我们的团队保持专注而又互相协作，我们的组织充满勃勃生机。作为行业的领导者，在持续保持企业核心竞争力同时，我们积极担负社会责任。1992年我们创立了托利多教育奖励基金，积极支持社会教育事业；同时，我们持续致力于员工健康、绿色环保以及企业的可持续发展。