常州招聘

Position: HR Recruiting Lead

Location: Shanghai / Dalian

OVERALL PURPOSE OF JOB

- This position is responsible for handling recruiting tasks from customers related to HR Services.

- Clarify the needs of the customer, answer customer inquiries related to Recruiting Case Progress

- Assist in the resolution of the concerns of the customer. Educate the customer when necessary, Help identify and resolve conflicts.

- Ensure all client data is kept secure. Be responsible for compliance against Company’s and its client’s policies and procedures regarding client data security, client data confidentiality and data protection (including treatment of both Personal and Sensitive Personal Data).

Responsibilities/Authorities

- Ensure team members receive appropriate reports and information regarding their performance and understand the material and global/local work instruction

- Coach individuals on performance improvement tactics while providing positive feedback to those performing above expectations.

- Ensure Quality Monitoring is complete on each team member in accordance with departmental policy.

- Determine training needs, oversee development of training material and participate in the execution of the departmental training plan.

- Interviewing and selection of customer service associates.

Administrative

- Maintain individual personal files for team members and document all performance improvement interactions.

- Ensure performance and attendance issues and addressed promptly and consistently.

- Delegate activities appropriately to ensure core objectives are met.

- Attend meetings to gather information affecting the Customer Support Team and communicate appropriately.

- Ensure Quality of service delivery

- Customer Service

- Handle internal and external customer issues requiring “management” attention.

- Display a high level of customer service in all activities, setting the appropriate examples.

Knowledge/Skills Requirements:

- Solid communication and interpersonal skills

- Strong customer focus

- Good organizational skills

- Flexibility and teaming skills

- Strong analytical and problem solving skills

- Demonstrated willingness to work in flat team structure and develop a range of HR competences

- Understanding of HR Recruiting policies, procedures and current best practice

- Demonstrated ability to set and meet objectives

- Strong project management skills including planning, execution and follow through

- Ability to deliver high impact amid complexity, ambiguity and competing priorities

- Strong supervisory and employee development skills

- Ability to operate with a large degree of autonomy and independence

Qualifications:

Education: Bachelor Degree

Language: Excellent English in both Oral & Written, Mandarin,

Work Experience: Minimum of 8 years experience in HR or Recruiting Area, preferably 3+ years in a supervisor role;

Interested Candidate, please send your resume to hr-dalian@otconsultancy.com

Orange Tree Consultancy is an international Investment Holding company representing a group of companies in the software & services sector and telecom sector. Our clients are now embarking their long-term growth strategy in China and are seeking the following professionals to be part of their Organization in China.