常州招聘

SUMMARY OF POSITION: The overall goal for Customer Service is to manage all activities, both internal and external, associated with existing product and/or tasks that are related to new project development. Customer Service is also the gatekeeper for all incoming sales orders and associated tasks, including receipt, entry, processing and acceptance. Customer Service is responsible to monitor and communicate delivery schedules for all projects via customer status reports. Customer Service initiates, routes, coordinates and monitor's all RGA's and customer complaints. Customer Service is a support organization to the Production Manager, Plant Clerk, Shipping on an as needed basis. Customer Service is responsible for providing accurate, proactive communications to internal as well as external customers.



ESSENTIAL FUNCTIONS:

· Enter and process sales orders as they are received.

· Provide customer with an order acknowledgement to confirm pricing and delivery.

· Provide copies of sales orders to the appropriate manufacturing, sales, project management and Account Executive representatives.

· Distribute sales order agendas and conduct sales order meetings as assigned.

· Attend production meetings to ensure on-time delivery of orders. Alert Production manager of major delivery problems or concerns.

· Coordinate delivery dates and provide weekly updates to customers via weekly status reports.

· Fax, distribute and maintain files for all quotes, including pricing matrix for each customer on an as needed basis.

· Ensure that if a quote effects a current order that the customer is notified and a revised PO is received before quote is filed and before order is shipped.

· Order any miscellaneous items required from the customer to fulfill requirements of purchase orders. Ensure timely delivery. (i.e. labels, insert sheets)

· Manage customer prints index. Ensure customer prints are in house for all incoming orders that are ordered by revision. Work with customer to obtain the appropriate documentation, blueprints or specifications required for an order.

· Update Customer database as required.

· Update Visual Manufacturing upon product launch to ensure appropriate items are input onto the sales orders.

· Track all customers Delivery and Quality scores on as needed bases.






OCCASIONAL DUTIES:

· Handle calls from customers concerning product complaints, sales order status and delivery dates.

· Miscellaneous filing as required.

· Ordering departmental supplies as required.

· Open incoming drawings as required for all projects.

· Other duties as required.

· Once employee demonstrates competency in position, he/she may be required to train others in similar roles.

派瑞格集团位于世界外科医疗的“首都”-美国沃索，是首选的、可提供世界一流水平系统方案的“交钥匙”供应商。派瑞格集团自1991年成立以来，在美国、欧洲和亚洲创建了卓越的战略中心，工厂分布在美洲和亚洲，长期为世界顶尖的医疗器械生产商配套，同时也为中国国内顶尖的医疗器械生产商服务。设在美国的“全球设计中心”将服务从专业制造延伸到了客户的产品研发和样品试制，通过独特的质量管理体系，派瑞格承诺给世界范围的医疗器械行业的OEM商提供创新的、快速响应的系统方案。
派瑞格医疗器械（常州）有限公司创建于2007年5月，投资总额1850万美元，是美国派瑞格医疗国际公司在亚洲投资的全资美资公司，是派瑞格集团亚太区重要的出口生产基地。公司给全球一流的医疗器械公司专业生产符合不同国家法律法规要求的一类骨科医疗器械，器械盒和托盘，三类6846植入材料和人工器官的制造等，并可设计并销售自产产品。
我们的远景：成为全球外科手术市场上产品和成套器械管理方案的首选供应商。
我们的使命：通过设计和提供高精密的医疗器械产品，高效及时交付系统，试验和植入器件来服务于全球外科手术器械市场。
我们的质量方针：第一次就把事情做对。
更多企业信息，请关注我们的企业网站：http://www.paragonmedical.com