常州招聘

职位描述：
义务和责任
?指导和支持运营商每天履行其职责。
?对所有操作程序进行全面，全面的了解，协助管理BFEC业务。
?以及时和礼貌的方式处理所有客人的请求，投诉或问题。
?确保实现和维护最大程度的服务和满意度。
?以快速有效的方式解决客户问题，投诉问题，保持高水平的客户满意度和优质的服务。
?通过组织和主持运营中定期安排的会议，促进整个BFEC的信息流动
?通过为所有员工树立积极的榜样，引导。
?保持一致，定期的出勤记录。
?执行管理层分配，要求或认为必要的其他职责。
?通过跟踪客人签到和安全程序，向安全经理或OM报告可疑活动，确保安全。
?协助所有部门在大量期间为客人提供服务。
?在没有运营经理的情况下负责。

技能资格
?积极的态度和良好的沟通能力。
?激励和领导获胜队伍的经验。能够在压力下保持冷静。

Duties and Responsibilities
? Guide and support Operators in the daily performance of their duties.
? Maintain a thorough and complete knowledge of all operational procedures and assists in the administration of the BFEC operations.
? Handles all guest requests, complaints or problems in a prompt and courteous manner.
? Ensures a maximum level of service and satisfaction is achieved and maintained.
? Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
? Facilitates the flow of information throughout the BFEC, by organizing and presiding over regularly scheduled meetings within Operations
? Leads by setting a positive example to all employees.
? Maintain a consistent, regular attendance record.
? Performs other duties as assigned, requested or deemed necessary by management.
? Ensures safety by following guest check in and security procedures and reporting suspicious activity to security manager, or OM.
? Assist all departments in servicing the guests during high volume periods.
? Takes responsibility in the absence of the Operations Manager.

Skillset Qualifications
? A positive attitude and excellent communication skills.
? Experience of motivating and leading a winning team. Ability to remain calm whilst under pressure. 举报 分享

iP2 Entertainment is a diversified international family entertainment and media company built around a core business of Branded Family Edutainment* Centers (BFECs). BFECs are unique entertainment destinations combining the most popular international brands with cutting edge media-based technology and attractions to deliver unique, interactive, deeply immersive experiential entertainment with an educational underlay, targeted at leading retail centers and high traffic locations around the world looking to differentiate. BFEC projects are done through international joint-ventures with local partners, iP2 develops exclusive strategic partnership in each high potential markets. iP2E provides a new and unique offering to the market, in part from signed agreements with the world's leading brands to develop and launch branded centers (NatGeo, Mattel & DreamWorks amongst others). Centers are further differentiated through high quality, cutting edge media based/immersive and interactive experiences.


iP2 Entertainment 是一家多元化的国际家庭娱乐和媒体公司，核心业务为Branded Family Edutainment Center (BEFCs, 品牌家庭益智娱乐中心)。BEFCs是独一无二的娱乐胜地，结合了最受欢迎的国际品牌和尖端新媒体技术和场景，提供独特的，交互的和深度沉浸式体验式娱乐和益智教育，针对全球各地领先零售商业中心和高客流地区。BEFCs项目通过与当地伙伴合作建立合资公司，iP2E在每个高潜力市场开发独家战略合作伙伴关系。iP2E向市场提供一种新的、独一无二的产品，部分产品通过与世界领先品牌签署授权协议，以开发和建立品牌中心（合作的品牌包括NatGeo, Mattel & DreamWorks）。娱乐中心将通过高质量的、领先的媒体技术和沉浸式的交互给顾客带来非凡的体验。