Product Support Manager 产品支持经理
爱科(常州)农业机械有限公司
- 公司规模:150-500人
- 公司性质:外资(欧美)
- 公司行业:机械/设备/重工
职位信息
- 发布日期:2017-04-03
- 工作地点:常州
- 招聘人数:1人
- 工作经验:3-4年经验
- 学历要求:大专
- 语言要求:英语 熟练
- 职位月薪:15+ 万/年
- 职位类别:售前/售后技术支持经理 售前/售后技术支持主管
职位描述
职位描述:
Job Summary:
The position of Regional Product Support Manager will maintain the external focus for technical support on product technical and product reliability issues that are identified for problem resolution for Changzhou built Global Series Tractors with in the region(s) of responsibility. This is a pivotal role with in the Global Series technical support group working with the product performance manager who has an internal focus to the applicable engineering and manufacturing functions.
Job Responsibilities
- Collate and quantify field service technical and functional issues from region(s) of responsibility providing all required technical & warranty failure information.
- Coordinate all field campaigns / repair programs ensuring that completion rates are achieved in line with company objectives
- Author service bulletins providing additional technical information to dealers and distributors to suit AGCO global / regional requirements
- Provide AGCO SOURCE Knowledge based system with known resolutions to field service issues.
- Attend training and service review meetings
- Support regional service training requirements to Dealer and Distributor staff where required
Minimum Qualifications
- 3-5 years experience working directly with Agricultural Equipment or in a related industry
- Degree level or proven experience in Agriculture machinery or related industry
- Competent use of English both written and aural. - Additional languages would be an advantage IE; Chinese / French
- Proven communication and negotiation skills both verbal & written. Good presentation skills when identifying regional technical issues for timely resolution. Good attention to detail. Ability to influence people. Confident and assertive, Proven administration skills
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Job Summary:
The position of Regional Product Support Manager will maintain the external focus for technical support on product technical and product reliability issues that are identified for problem resolution for Changzhou built Global Series Tractors with in the region(s) of responsibility. This is a pivotal role with in the Global Series technical support group working with the product performance manager who has an internal focus to the applicable engineering and manufacturing functions.
Job Responsibilities
- Collate and quantify field service technical and functional issues from region(s) of responsibility providing all required technical & warranty failure information.
- Coordinate all field campaigns / repair programs ensuring that completion rates are achieved in line with company objectives
- Author service bulletins providing additional technical information to dealers and distributors to suit AGCO global / regional requirements
- Provide AGCO SOURCE Knowledge based system with known resolutions to field service issues.
- Attend training and service review meetings
- Support regional service training requirements to Dealer and Distributor staff where required
Minimum Qualifications
- 3-5 years experience working directly with Agricultural Equipment or in a related industry
- Degree level or proven experience in Agriculture machinery or related industry
- Competent use of English both written and aural. - Additional languages would be an advantage IE; Chinese / French
- Proven communication and negotiation skills both verbal & written. Good presentation skills when identifying regional technical issues for timely resolution. Good attention to detail. Ability to influence people. Confident and assertive, Proven administration skills
职能类别: 售前/售后技术支持经理 售前/售后技术支持主管
关键字: 农机专家 拖拉机 英语 外企
公司介绍
关于爱科集团
美国爱科集团(纽约证交所交易代码:AGCO)是世界领先的专注于农机设备的制造商,致力于农业机械设备的设计、生产和销售。爱科集团一直以提高农业生产力为己任,为用户提供全套的农机产品,包括拖拉机、收获机械、牧草与饲料设备、播种与耕作设备、喷药机、发电机组、谷物仓储和蛋白质业务以及各种配件。爱科集团旗下拥有五大核心品牌:麦赛福格森、维美德、芬特、挑战者和谷瑞,并在140多个国家和地区设立3100多个独立经销商和分销商。爱科集团成立于1990年,总部设在美国乔治亚州德卢斯。2013年,集团净销售额达108亿美元。爱科中国网址:http://www.AGCOcorp.cn
欢迎各位应聘者登陆爱科全球招聘页面http://careers.agcocorp.com 寻求更多爱科工作机遇!
美国爱科集团(纽约证交所交易代码:AGCO)是世界领先的专注于农机设备的制造商,致力于农业机械设备的设计、生产和销售。爱科集团一直以提高农业生产力为己任,为用户提供全套的农机产品,包括拖拉机、收获机械、牧草与饲料设备、播种与耕作设备、喷药机、发电机组、谷物仓储和蛋白质业务以及各种配件。爱科集团旗下拥有五大核心品牌:麦赛福格森、维美德、芬特、挑战者和谷瑞,并在140多个国家和地区设立3100多个独立经销商和分销商。爱科集团成立于1990年,总部设在美国乔治亚州德卢斯。2013年,集团净销售额达108亿美元。爱科中国网址:http://www.AGCOcorp.cn
欢迎各位应聘者登陆爱科全球招聘页面http://careers.agcocorp.com 寻求更多爱科工作机遇!
联系方式
- Email:recruitingChangzhou@cn.agcocorp.com
- 公司地址:上班地址:兖州经济开发区大丰路1号