常州招聘

职位描述：
Job Description for Operations Manager (OM)
Location
Reports to FEC GM
Manages Manages a wide variety of all the BFEC’s operation staffs, on or off shifts, such as Supervisors, Cash-iers, Receptionists, Operators, Hosts, Housekeepers and Security staff.
Responsibilities include interviewing, hiring, and training employees; planning, assigning, and di-recting work; appraising performance; rewarding and disciplining employees; addressing com-plaints and resolving problems.
Temporary substituted by
Position Summary The Operations Manager will assist the GM with effectively and profitably managing all day-to-day operational aspects of the BFEC, being co-responsible for delivering the best guest experience through effective management of the Operations team..
Duties and Responsibilities ? Hires, retains and motivates qualified, enthusiastic, eager and dedicated staff. Organizes and executes rigorous training for all staff and encourage NGUX a fun place to work. Be the Cham-pion of hospitality and fun!
? Support and work with all supervisors / team leaders in all aspects of running this BFEC.
? Ensure the BFEC is in excellent operational condition
? Conduct regular Operations Team meeting with all the Operations Supervisors daily / weekly to discuss routine operational matters, revenue targets, guests’ feedback and action taken for service recovery, and staffing issues.
? Ensures SOP implementation in all units and checks the same during routine operational checks.
? Does random inspections, for cleanliness, ambience, service readiness, staff grooming, hospi-tality culture, health & safety conditions
? Researches, reviews and recommends equipment, materials and supplies required in providing operational services and planning
? Monitor the co-ordination between all departments for smooth & efficient operations.
? Assessing and reviewing customer satisfaction and service recovery process.
? Identifying staff learning needs and assisting with training and development
? Providing timely and constructive feedback to all direct reports as and when required either formally or informally.
? Monitor and maintain operation & overhead cost in order to maintain maximum revenue to the organization. Prepares and reviews the Operations Budget and capital equipment needs.
? Be on available on call 24 hours a day to resolve any urgent problems on emergencies..
Skillset Qualifications ? Excellent revenue management skills with experience of budgets, P&L's and forecasting.
? Working with colleagues to share skills, knowledge, resources and networks.
? Highly focused, have excellent communication skills, be motivated and professional in ap-pearance and presentation.
? Extremely detail oriented
? Positive, energetic and collaborative
? Taking responsibility for getting things done, and taking pride in doing them well.
? Tons of energy and a great team spirit are a must.
? Leader by example
Education and certifications ? Bachelor’s degree, in hospitality management, Hotel management, Tourism management or relative major
? Knowledge of quality standards (e.g. ISO)
? Knowledge of operations, including security and safety programs, personnel and labor rela-tions, repairs, and maintenance.
Experience ? At least 10 years’ experience, with at least 5 years in manager role.
? Working experience in Hospitality or Entertainment is an advantage.
? 5+ years of leadership experience running a 50+ FTE, 2 shift shop.
? Solid understanding of leisure, entertainment and hospitality procedures and best practices
Language and Communica-tion Skills Fluent speaking of Mandarin and English

? Ability to read, analyze, and interpret financial budgets and data
? Ability to design and execute procedures and manuals
? Ability to effectively present information to management
? Ability to train, manage and motivate staff
? Good interpersonal communication skills to negotiate, coordinate with internal and external stakeholders
KPI’s ? BFEC’s P&L
? Guests satisfaction
? Emergency situation handling
? BFEC maintenance; levels of malfunction
Salary-level RMB 20-30K per month
Working hours 40 Hours a week 举报 分享

iP2 Entertainment is a diversified international family entertainment and media company built around a core business of Branded Family Edutainment* Centers (BFECs). BFECs are unique entertainment destinations combining the most popular international brands with cutting edge media-based technology and attractions to deliver unique, interactive, deeply immersive experiential entertainment with an educational underlay, targeted at leading retail centers and high traffic locations around the world looking to differentiate. BFEC projects are done through international joint-ventures with local partners, iP2 develops exclusive strategic partnership in each high potential markets. iP2E provides a new and unique offering to the market, in part from signed agreements with the world's leading brands to develop and launch branded centers (NatGeo, Mattel & DreamWorks amongst others). Centers are further differentiated through high quality, cutting edge media based/immersive and interactive experiences.


iP2 Entertainment 是一家多元化的国际家庭娱乐和媒体公司，核心业务为Branded Family Edutainment Center (BEFCs, 品牌家庭益智娱乐中心)。BEFCs是独一无二的娱乐胜地，结合了最受欢迎的国际品牌和尖端新媒体技术和场景，提供独特的，交互的和深度沉浸式体验式娱乐和益智教育，针对全球各地领先零售商业中心和高客流地区。BEFCs项目通过与当地伙伴合作建立合资公司，iP2E在每个高潜力市场开发独家战略合作伙伴关系。iP2E向市场提供一种新的、独一无二的产品，部分产品通过与世界领先品牌签署授权协议，以开发和建立品牌中心（合作的品牌包括NatGeo, Mattel & DreamWorks）。娱乐中心将通过高质量的、领先的媒体技术和沉浸式的交互给顾客带来非凡的体验。