常州招聘

职位描述：
Objective:
To provide assistance and support to users in solving computer software, hardware and application issues by providing outstanding customer service to users at Norma Changzhou.

Primary Responsibilities include the following, other duties may be assigned:

? Manage and maintain Group Active Directory network for Norma Changzhou.
? Manage user accounts and security access rights for files and application.
? Install, troubleshoot issues and resolves hardware, software and local and wide area networking problems.
? Troubleshoot and resolve issues on Windows Operating Systems, Office, Project, Visio and Windows based applications and services (MS AX, Lotus Notes and Exchange) for Norma Changzhou.
? Support users on computer issues relating to email, network, printing, etc.
? Support and maintain Laser Printers, Label Printers, and other computer related equipment
? Work with IT group to resolve issues with Networks, Active Directory, Servers, backup devices, and others.
? Work closely with regional/global IT team and to support and troubleshoot problems and issues
? Support users by conducting training programs when necessary; providing references and support.
? Maintain and develop technical documentation and standard operational procedures.
? Manage external partners and vendors on all technical matters.
? Assist in enforcing Group IT standard and policies.
? Assumes responsibility for related initiatives as needs arise.
? Continuously strives for improvement in performance of all responsibilities


Reporting Responsibilities:
This position reports to the Norma China IT Manager with dotted reporting to local management in Changzhou


Department:
Information Technology

Location:
Changzhou, China

Supervisory Responsibilities:
This position has no supervisory responsibilities.


Education and/or Experience:
? Bachelor's Degree (four year college or university) or equivalent experience required
? 3-5 years related experience in Desktop Support role, ideally in a Help Desk environment


Computer Skills:
Training on Computers, Networking and Servers (Certification an asset) - Experience in Windows, Office and other Microsoft products.


Other Skills and Abilities:
? English Skill, Oral - Ability to communicate effectively with others using the spoken word.
? English Skill, Written - Ability to communicate in writing clearly and concisely.
? Problem Solving - Ability to find a solution for or to deal proactively with work-related problems.
? Customer Service Skills - Ability to take care of the customers’ needs while following company procedures. 举报 分享

诺马连接技术（常州）有限公司是由总部位于德国的诺马集团投资设立，诺马集团成立于 1949 年，是全球主要专业设计生产金属和非金属连接系统（卡箍/管道等）的生产厂商之一。是德国大众、奥迪、奔驰、宝马、保时捷、美国通用、韩国大宇等世界著名汽车生产企业的指定供货商。诺马是该行业的隐形冠军。公司已在澳大利亚、捷克、法国、英国、匈牙利、波兰等国家设立了子公司。其产品还广泛应用于汽车业、建筑业、机械制造业、化工业、造船业等。 2015年，诺马集团全球销售收入达到8.596亿欧元，息税前利润达到2.025亿欧元。2015年全球雇员人数超过5121人。
公司在武进高新区项目总投资1000万欧元，注册资本700万欧元，用地20亩，规划建筑面积将近8千平米，项目于2013年5月开工，2014年5月投入生产。项目达产后，可形成年产702万件金属连接件、1160万件塑料连接件、3300万件汽车关键零部件的生产能力。实现年销售约3亿元，利税可达到4000万人民币。常州工厂2014年投入使用后已经陆续投产福特、通用、大众等汽车涡轮增压用卡箍项目。
常州工厂地址：武进高新区龙吟路9号（龙门路创生医疗南200米）
公交线路：74路A/B凤林路龙门路下（步行500米左右）或68、74路、268龙门路下（向西步行1000米左右）
公司网址：http://www.normagroup.cn
    Norma EJT (changzhou) co., LTD is invested by Norma group based in Germany, Norma group was founded in 1949, is the world's largest professional design and production of metal and nonmetal connection system (clamp/pipeline, etc.) manufacturers.The current market share in the world is the NO.1.Norma group is the designated suppliers for Germany's Volkswagen, Audi, Mercedes, BMW, Porsche, GM, Daewoo and other world famous automobile production enterprises.Norma group is the hidden champions in the metal and nonmetal connection system.Norma has been in Australia, Czech republic, France, Britain, Hungary, Poland and other countries set up subsidiaries.Its products are widely used in automotive, construction, machinery manufacturing, chemical industry, shipbuilding industry, etc.In 2015, Norma group global sales was 859.6 million euros, earnings before interest and tax of 2.025 million euros.Now Norma group's employees are 5121 people around the world in 2015.
Norma EJT Changzhou's total investment is 10 million euros in Wujin National Hi-Tech Industrial Zone, the registered capital is 7 million euros, land of 12190 square meters, planning construction area of nearly 8000 square meters. The project was started in June 2013, put into production in April 2014.The annual output will be for 7.02 million pieces of metal fittings,11.6 million pieces of plastic fittings, 33 million pieces of automotive key parts,after the project put into production.The annual sales will be about 300 million yuan, profit tax 40 million yuan.Changzhou plant will be product many automobile turbocharging with clamp after put into production in 2014.
Address: No.9, Longyin Road, Wujin National Hi-Tech Industrial Zone,213167 Changzhou, PR China
Bus routes: 74 A/B at Fenglin Road & Longmen Road station (walking 500 meters) or 268, 74,68 at Longmen Road station(walking 1000 meters).