常州招聘

职位描述：
Field Application Engineer现场应用工程师-深圳
LOCATION:工作地点:深圳
 
At LMI Technologies, 3D scanning and inspection is our passion. We are dedicated to developing easy-to-use solutions that increase productivity and profitability for our customers. Today, in a marketplace where technology reigns, LMI continues to shape the industry with world-class 3D scanning and inspection solutions. Our globally recognized products are fully designed, developed and manufactured in-house. LMI believes in providing a modern, flexible, results-oriented work environment that allows all employees to thrive.
作为专注于为OEM客户提供三维扫描及检测技术的全球领导厂商，LMI Technologies公司致力于为用户开发易于使用的三维解决方案并帮助客户提高生产效率和利润率。如今，LMI全球领先的三维扫描及检测解决方案正在改变着各个行业。LMI Technologies相信现代化的、灵活的、以结果为导向的工作环境能使员工更好的成长和进步。

JOB OVERVIEW 职位描述

Reporting to the Regional Development Manager, the Field Application Engineer (FAE) will apply product knowledge of LMI sensors and networking products to support sales activities at a technical level. The FAE works closely with customers to resolve technical issues as well as interact with sales team members to support successful sales outcomes. Activities include timely response to application testing, code snippet development, troubleshooting, travelling with sales reps to assess the technical requirements of customers, recommending appropriate product solutions, and general support of the sales process to grow business for the region.

现场应用工程师（FAE）需要为销售提供专业的产品技术支持，需要与客户和销售团队密切合作来处理技术问题，从而帮助销售工作的顺利进行。现场应用工程师需要对应用进行测试，编译代码、排除故障等并随同销售代表拜访有技术需求的客户，为客户推荐合适的产品方案并为区域销售的增长做出支持和贡献。

RESPONSIBILITIES岗位职责

? Frequent visits to potential customer site to support pre-sales activity at a technical level
? Perform- testing of samples sent in by customers (to determine if our sensors meet the application requirements) and report results
? Work closely with customers to identify technical requirements and propose solutions for customer’s applications
? Create software that is used for test, demonstration and evaluation purposes to promote the use and sale of LMI products. All software is created within the R&D software design guidelines and in cooperation with the R&D department
? Provide training or product demonstrations to existing and potential customers on LMI’s premises or at the customer’s premises
? Develop strong relationships with key customer personnel at technical levels
? Log all customer support interactions in LMI’s customer support ticketing software, ensure these records are updated regularly, and issues are resolved in the quickest time possible
? Produce technical sales materials in cooperation with the sales and marketing departments
? Produce training materials in cooperation with the sales and marketing departments
? To be familiar with all of LMI’s processes for sales and marketing and work within and support these processes
? To learn and become proficient in the operation, characteristics and performance of all LMI sensor products
? Support the sales team in preparing for trade shows and attend these shows when necessary
? Continually provide feedback as to how LMI’s products or services can be improved to enhance our customers experience

? 经常拜访潜在客户，在技术层面为销售工作提供支持
? 对客户送来的样品进行评估测试（确认是否我们的传感器能达到应用需求）并且制作专业的测试报告
? 与客户紧密合作，辨别客户技术需求并且提出相应技术解决方案
? 与R&D部门紧密配合，为测试、示范和评估开发相应软件
? 在为所有现有和潜在客户提供LMI的产品培训和产品展示
? 在技术层面与重点客户建立良好的关系
? 在LMI客户支持系统录入客户支持记录，确保定期更新，在尽可能最快的时间内解决问题
? 与销售和市场部门合作，制作销售工具
? 与销售和市场部门合作，制作培训工具
? 熟悉并支持LMI的销售和市场的工作
? 学习并精通所有LMI产品的运行、特性和性能。
? 在展会或讲座期间给予销售团队支持
? 在如何提高产品性能和服务方面不断提供客户的反馈


QUALIFICATIONS 任职要求

? Bachelor of Computer Science, Electrical, Mechanical or Computer Engineering degree or equivalent
? Minimum 5 years of experience in the high technology industry / factory automation industry working on various projects relating to their area of study
? Minimum of 2-3 years customer service experience or equivalent work experience
? Strong working knowledge of industry standards and best practices in their discipline
? Excellent knowledge of tools required by their discipline (Software – Visual Studio [C, C#, VB.NET], Labview, PLC programming, Mechanical – SolidWorks, Electronics – Wiring and setup, basic soldering skills) with demonstrated ability in past project accomplishments
? Problem solving skills using a clear understanding of facts and implementation of test plans and solution strategies
? Solid interpersonal skills for proper function in a team environment
? Exceptional verbal and written communication skills with proficiency using Microsoft Office and Google products
? Exceptional organizational and prioritization skills
? Self-motivated, have a positive attitude and a results oriented approach to business
? Demonstrated ability to work independently as well as in a team environment
? A valid passport and the ability to travel frequently domestically or internationally

? 计算机、电器或机械专业学士学位以上，或拥有相同经验
? 至少5年高新技术工业/工厂自动化工业领域工作经验，从事各种相关领域的研究工作，有机器视觉行业经验尤佳
? 至少2-3年客户服务工作经验或者相关工作经验
? 熟悉并可独立使用这些软件：Software – Visual Studio [C, C#, VB.NET], Labview, PLC programming, Mechanical – SolidWorks
? 处理测试方案和解决方案的问题时，能明确的认识到问题所在并且加以解决。
? 在团队中拥有良好的人际关系，并且能在团队中发挥恰当的作用。
? 优秀的英语口头和书面沟通能力
? 卓越的组织能力，以及能够按照优先顺序处理工作的能力。
? 自我激励，在工作中拥有积极地态度，重视结果。
? 有团队合作精神以及独立工作的能力。
? 有护照，可以经常在国内和国外出差。 举报 分享

LMI Technologies Inc.公司是三维扫描、三维可视化检测以及三维测量和控制技术的全球领导厂商。我们专注于为客户开发易于使用、多样性和可靠性的三维智能传感器，通过过去30多年我们在三维智能传感器产品设计领域积累的丰富经验，成功帮助用户在各种复杂的工业环境中实现产品检测、100%质量控制、产品优化和更便捷的自动化。现如今，以专业、创新、高精度和高可靠性著称的LMI三维智能传感器正越来越多的受到全球诸多大型公司的信任和亲睐。
 
At LMI Technologies, we are passionate about developing innovative 3D scanning, measurement, and data visualization technologies that solve complex problems in a simple way. We take our knowledge and experience from working in the field and connect our customers to 3D solutions that enable them to achieve better business results. We build our products from the ground up; from concept, design, to manufacturing. With offices worldwide, we are committed to delivering the best 3D sensors, 3D smart sensors, and 3D scanners for our clients. For more information please visit www.lmi3D.com.