常州招聘

职位描述：
Job Description for Retail Manager (RM)
Location
Reports to General Manager BFEC
Manages Directly supervises retail staff.
Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Temporary substituted by
Position Summary Leads on-property retail and merchandising functions to build long-term, value-based customer relationships that enable achievement of BFEC commercial objectives.
Responsible for managing and day-2-day coordinating of the retail & merchandising function within the BFEC..
Duties and Responsibilities ? Scheduling and assigning employees; setting targets and following up on achievements.
? Recruits, selects and hires the best staff. Monitors performance and manages all (temporary) sales staff pro-actively, drives a positive staff attitude and appearance, fosters energetic teamwork/relations with co-workers and management, sets-up and drives training programs, implements and actively promotes a customer focused meritocracy system
? Accomplishes a significant level of sales and customer service self; acting as Sales Associate , ensuring customers receive excellent service through direct salesmanship, and prompt and courteous service, assisting customers with questions, needs and purchases and operating the cash register.
? Achieves financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
? Promotes and markets the business and support marketing and sales events within the BFEC
? Identifies current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand retail and merchandising product requirements.
? Maintain outstanding store condition and visual merchandising standards
? Maintaining inventories and stock control
? Formulates pricing policies by reviewing merchandising activities; determining additional needed sales promotion; authorizing clearance sales; studying trends.
? Supported by the M&SM, markets merchandise by advertising, sales promotion, and display plans
? Secures merchandise by implementing security systems and measures.
? Protects staff and customers by providing a safe and clean store environment.
? Maintains the stability and reputation of the store by complying with legal requirements.
Skillset Qualifications ? Polished personal presentation with commercial personality.
? Customer focused and a high degree of commercial awareness with excellent sales and negotiation skills. Good business sense and the ability to motivate a team.
? General math and finance skills; tracking budget expenses, pricing
? Vendor Relationships
? Positive, energetic and collaborative
? Taking responsibility for getting things done, and taking pride in doing them well.
? Leader by example
? Extremely detail oriented
? Problem spotting and solving skills
Education and certifications ? A degree in any discipline is acceptable for entry into the profession, although a qualification in subjects such as marketing, business administration, or leisure can be advantageous
? Business studies or management degree holders may be advantageous
? Must have a complete knowledge of Fire Procedures and a health and safety certificate
? Working knowledge and experience with Point of sale software.
Experience 2 to 4 years’ proven successful experience in a similar role in a similar setting
Language and Communication Skills Mandarin and English

? Ability to train, manage and motivate staff
? Ability to respond to common inquiries or complaints from customers, regulatory agencies
? Excellent communication, sales and negotiation skills.
KPI’s ? Profitability and budget control
? Staff retention and satisfaction
? Customer satisfaction rates
? Complaint handling 举报 分享

iP2 Entertainment is a diversified international family entertainment and media company built around a core business of Branded Family Edutainment* Centers (BFECs). BFECs are unique entertainment destinations combining the most popular international brands with cutting edge media-based technology and attractions to deliver unique, interactive, deeply immersive experiential entertainment with an educational underlay, targeted at leading retail centers and high traffic locations around the world looking to differentiate. BFEC projects are done through international joint-ventures with local partners, iP2 develops exclusive strategic partnership in each high potential markets. iP2E provides a new and unique offering to the market, in part from signed agreements with the world's leading brands to develop and launch branded centers (NatGeo, Mattel & DreamWorks amongst others). Centers are further differentiated through high quality, cutting edge media based/immersive and interactive experiences.


iP2 Entertainment 是一家多元化的国际家庭娱乐和媒体公司，核心业务为Branded Family Edutainment Center (BEFCs, 品牌家庭益智娱乐中心)。BEFCs是独一无二的娱乐胜地，结合了最受欢迎的国际品牌和尖端新媒体技术和场景，提供独特的，交互的和深度沉浸式体验式娱乐和益智教育，针对全球各地领先零售商业中心和高客流地区。BEFCs项目通过与当地伙伴合作建立合资公司，iP2E在每个高潜力市场开发独家战略合作伙伴关系。iP2E向市场提供一种新的、独一无二的产品，部分产品通过与世界领先品牌签署授权协议，以开发和建立品牌中心（合作的品牌包括NatGeo, Mattel & DreamWorks）。娱乐中心将通过高质量的、领先的媒体技术和沉浸式的交互给顾客带来非凡的体验。