常州招聘

- 计算机科学技术本科以及相关本科以上专业
- 各类操作系统安装使用是必须的，精通服务器系统为佳
- 各类办公软件，商务以及产品软件安装是必须的
- 提供工厂WMOS无线覆盖支持，提供仓库无线扫描服务
- 对包装打印机以及标签打印机有一定了解
- 了解网络设备以及安装配置
- 了解苹果操作系统以及相关的图形设计软件使用
- 能对终端客户提出技术问题及时解决或解答
- 有Oracle经验者优先考虑
- 从事1-3年IT技术支持的工作经验，如有协助工厂IT工作经验1年以上者优先考虑
- 能用英语基本清晰描述复杂技术问题
- 有一定英语的听说读写能力，能用英语和普通话与不同国籍同事交流
Specific responsibilities include:
? Directly supports a large population of Windows and Macintosh clients in a network and desktop maintenance and troubleshooting capacity, including associated peripheral equipment.
? Provides first level support to end users, ensuring that the issues are clearly understood before proposing or implementing solutions.
? Logs all customer problem calls and e-mails, documents desk-side and remote support, and updates status information into the IT service ticketing system. Updates asset status information in the IT asset tracking system to reflect issues and returns.
? Is able to gather information and articulate in a ticket issues and requests related to business enterprise systems like Oracle or PKMS. Can provide some basic assistance in this area.
? Clearly and courteously communicates with internal and limited external customers over the phone, electronically, and in person.
? Forms a collaborative team environment with others in the IT department. Knows the general responsibility of others in order to obtain assistance when needed.
? Analyzes, troubleshoots, and resolves routine application and desktop operating system problems within established procedures and priority time frames.
? Provides primary support for warehouse automation hardware, including RF Scanner Guns and specialized printing devices, when working in a location supporting warehouse operations.
? Processes, monitors, and prioritizes multiple customer problem tickets.
? Cables equipment, handles computer repair tools, and utilizes diagnostics tools as required to troubleshooting and repair equipment.
? Installs and configures a limited amount of new hardware and software.
? Reconfigures loaner and permanent issue laptop computers as required prior to issue.
? Trains new hires as directed.
? Serves in the capacity of a Call Analyst, providing first-level support for all incoming Service Desk calls and e-mails, when a Call Analyst is not staffed internally or externally.
? Participates in an on-call support initiative whereby different technologists receive alerts on their mobile phone outside of regular operation hours to respond to critical situations.
? Troubleshoots, documents and resolves issues pertaining to mobile phone and data devices, including using the BlackBerry Enterprise Console to provision users.
? Suggests innovative solutions to problems or changes to work processes with the goal of eliminating inefficiencies, improving quality, and reducing costs.
? Performs routine desktop security tasks including basic investigation for virus alerts, installing anti-virus applications, and installing application security updates.
? Maintains a clear understanding of the IT Operating Model and ensures all defined processes and guidelines are followed including the Service Desk processes, SLA's, ticketing requirements, equipment and software provisioning policies.
? Performs other IS required tasks in order to support Belkin future business growth and expansion of departments/units.
? Responsible for the housekeeping of assigned areas, normally including IT Lab Rooms and designated IT equipment storage areas.
? Performs at or above established IT Service Desk performance standards.
? Maintain a safe and clean work environment.
? Understand and follow company rules and regulations.
? Perform all other duties as assigned and required.



Education and Experience Requirements:
? 0 - 3 years of technical experience in a high paced IT Service Desk environment.
? High school diploma or equivalent is required.
? BS or BA degree in computer science, business administration, or a related field is preferred.
? Certified as a Microsoft MCP and as a CompTIA A+ Service Technician, or able to complete certification within one year.
? CompTIA Network+ and/or Microsoft MCSE certification is a plus.
? Experience with Macintosh workstations and related graphic design applications are a plus.
? Experience in wireless network operations and/or bar code technology is a plus.
? Proficient in installing and supporting current versions of Microsoft Windows Operating Systems.
? Proficient in installing and supporting all Microsoft Office applications; and familiar with other common business and productivity software.
? Preferably able to clearly and correctly express complex technical concepts in English, both verbally and in writing, but not mandatory.
? Able to travel by personal vehicle or other sanctioned modes of travel to other facilities within the area on an occasional basis to provide remote support. The company, as outlined in the Company’s expense reimbursement policy, will reimburse vehicle expenses.

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