长沙招聘

职位描述：
服务描述/ Brief description of service:
Reviews enquiries and contracts to ensure that customers’ requirements are well-understood and can be satisfied within company’s ability and policy
Prepares quotation in COH accurately and according to the defined company standard and policy for customer to facilitate business negotiation
Prepares contracts (if required) and perform contract review to ensure that customers’ requirements are well defined in the contracts and are within company’s capability and policy. This responsibility is not applicable to those contracts received and reviewed by CS Supervisor and Unit Head
Performs order follow-up which includes order entry, acknowledgment and monitoring of delivery changes to ensure that customers’ requirements are fulfilled satisfactorily
Coordinates with SKF Group and related functional areas to achieve the defined level of service-out reliability and customer satisfaction
Works closely with customers and related functional areas on delivery and payment arrangement to prevent unnecessary pile-up of stock
Handles administrative complaints promptly to provide satisfactory explanation and corrective actions to customers
Assists in sales forecasting of back-orders to facilitate the monitoring of sales target achievement
Advises customer about shipping status and related documents to ensure that customers are well informed of the delivery status
Coordinates with related functions or importer assigned by customer to arrange delivery of physical goods and related documents such as invoice, packing list etc. to customer on time according to customer’s requirement
Coordinates with business team or customer to arrange goods return and follow up on the issue of credit note after receiving inspection
检查订单和合同，确保客户的需求得到正确的理解并能满足公司的能力与政策
根据指定公司的标准和政策，在COH系统中准备报价，与客户洽谈
准备合同（如果需要）和执行合同审核以确保客户的要求已在合同中并符合公司的能力和政策。这种责任不适用于那些已由CS主管和部门主管接受和审查过的合同.
执行订单后续流程，包括订单录入、确认和监控交付情况以确保完成客户的要求
与集团及相关部门合作来实现要求的服务水平的可靠性和客户满意度
紧密与客户和相关部门合作，处理交货与付款安排，防止不必要的库存堆积
处理投诉，及时为客户提供满意的解释和纠正措施
协助销售预测订单，监控销售目标的实现情况
和客户反馈运输状态，提供相关文件，确保及时交货
与相关部门或客户指定的进口商合作的安排实物商品的交货和根据客户的要求及时提供相关文件，如发票，装箱单等
配合业务团队或客户，安排退货及后续的信用票据发放

服务担当技能要求/ Skills and qualifications required:
Bachelor or above in business studies or equivalent
Knowledge of order handling
Qualified PC skills especially in handling data processing and word processing
Good interpersonal, communication and coordination skill
Fluency in English and Mandarin
Knowledge in business and commercial field
Prefer 3-5 years working experience, preferably in commercial and custom declaration field
本科学历，工业背景优先
有订单处理相关经验
良好的计算机操作能力，擅长数据处理
良好的沟通和协调能力
英文书面良好，口语简单沟通
2年以上相关经验，包括客服/销售助理/上午助理/订单相关/物流相关

工作地点：北京市建国门内大街7号光华长安大厦 (地铁1/2号线建国门站)
合同形式：该岗位由外资公司委托中智招聘，签署人事外包合同 举报 分享

上海中智项目外包咨询服务有限公司是中智上海全资子公司，发展至今，经与几千家各个行业的企业成功合作，服务网络覆盖全国300多个城市。以服务外包的形式为企业提供“优质、高效、便捷”的灵活用工、项目管理、办公室商务服务等，其中全球500强企业占比超过50%，涉及制造、金融、化工、医药、奢侈品与消费品、进出口贸易等行业，并且与服务客户建立了良好的合作伙伴关系。
中智将以不懈追求卓越的精神，坚持传承与创新，积极探索企业发展的新方向、新路径，推动企业实现新发展，继续强化质量意识，加强质量管理，落实质量责任，提高服务质量，进而为将上海建设成“具有国际竞争力的质量高地”作出更大的贡献。