长沙招聘

职位描述：
Job Description Role Profile Template

Position Title: Staffing and Operations Administrator, M & M’s World
Reports To: Assistant Store Director, M & M’s World

Creating an exceptional Guest experience “one smile at a time”

Purpose of Role:
The role is responsible for providing administrative support to the management team. This includes adhering to all staffing processes, administration of on-boarding new associates, maintenance of all associate personnel files and time and attendance reporting.
Principal Accountabilities:

DRIVE RESULTS / GUEST SERVICE- ACHIEVE OUR GOALS BY BRINGING MORE CHOCOLATE SMILES TO OUR GUESTS

? Displays a "Guest comes first" attitude by Smiling and saying Hi to all Guests even when working in a merchandising role
? Contributes to and is knowledgeable of store sales goals and results
? Balances serving multiple Guests and completing multiple tasks
? Acts as a positive role model for others by demonstrating passion and enthusiasm

PRESENTATION EXCELLENCE- CREATE A VISUALLY EXCITING MERCHANDISE PRESENTATION THAT IS BIG, BOLD AND BRANDED

? Partners with Manager on Duty to uphold M&Ms World visual standards and product
     placement as directed by corporate team
? Ensures all Onstage areas are neat, clean and organized and filled to the correct capacity and that all styles are represented
? Proactive in recovery of Onstage to protect the stores appearance with a sense of urgency
? Consistently adheres to stock processing standards
? Complies with all safety standards

OPERATIONAL EXCELLENCE- ENSURING OPERATIONAL EFFICIENCIES WHILE DELIVERING AN EXCITING RETAIL EXPERIENCE

· Create the daily zone sheets by partnering with managers to determine right people right place philosophy
· Manage availability sheets by keeping forms current and update as approved by management
· Manage Kronos entries (schedules, shift changes) and daily schedule adjustments (call outs)
· Coordinate with Timekeeper on any Kronos entries to be made after payroll cut off time
· Review on-line applications on Taleo
· Conduct phone screen interviews for qualified candidates
· Coordinate with Support Center background screening and drug testing
· Ensure accurate completion of new hire paperwork through Taleo
· Resolve paycheck issues; maintain log of issues/actions taken
· Analyze vacation/day off request against coverage needs - advise management
· Maintain associate personnel files
· Prepare A-4 and Personal Information Change Form as needed
· Post internal job postings
· Enter separations, posting changes, availability, and new hires into Associate Update
· Store tours for new hires, combinations, badges, parking passes, use of time clock
· Print and prepare attendance information for management review, weekly
· Participate and coordinate pre-shift meetings as requested
· Maintain Associate phone list and other related lists, as necessary


PERSONAL LEADERSHIP- EXEMPLIFY LEADERSHIP COMPETENCIES THAT DRIVE A HIGH PERFORMING, HIGHLY ENGAGED TEAM
 
? Exemplifies the Five Principles of Mars
? Must be on time for work and take breaks in timely manner
? Adheres to all dress code standards
? Ability to represent our brand appropriately and responsibly
? Ability to maintain standards in designated area of responsibility
? Ability to manage time at work effectively and efficiently
? Must be able to contribute to the success of the team in a positive way
? Sense of urgency in handling job responsibilities
? Trains associates as needed
? Ability to develop personal skills and capability through on-going training, as provided by the company
? Supportive of management decisions
? Confidentiality in all matters
? Other duties as assigned by the management team

Mission Critical Competencies
? Customer Focus
? Integrity and Trust
? Drive for Results
? Action Oriented
? Peer Relationships
? Priority Setting
·
Key Functional Retail Knowledge Skills/Knowledge
? Guest Service
? Selling
? Merchandising
? Brand / Product Knowledge
? Store Operations
? Business Acumen
? Personnel Policies and Procedures
? Demonstrated ability for mathematical skills
? Ability to lift 40 pounds
? Proficient use of Microsoft Word, Excel, and Lotus Notes

Key Experiences
· HR coordinator experience
· Retail experience a plus
· Experience in a service oriented environment
· Demonstrated ability to handle confidential information
· Demonstrated ability to meet deadlines
· Proficiency with Word and Excel
· Demonstrated planning and priority setting skills
·

Desired Education
· College Degree preferred or equivalent experience

Decision Authority

· Ability to make recommendations to enhance operational and associate needs
· Evaluate data (i.e., Attendance reports, Kronos reports) determine next steps to resolve
      issues

People Management Responsibility
Direct (management associates)

Non Direct (management associates)

Direct (non-management associates)

Non Direct (non-management associates)

100-200 举报 分享

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